Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10556 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Flight cancelled so Am Airlines put us up.

    Reviewed by barbmiller01(Hallandale Beach, Florida) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely beachfront resort. Various dining options. Clean spacious room. Particularly liked the Italian restaurant. Very kid friendly. Nice lounge space. The staff was friendly. A little noisy and crowded.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Great for my budget

    Reviewed by trocki005(Erie, Pennsylvania) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I usually tend to stay at adult only resorts. That being said my goto's were out of budget for my short stint. My friend and I chose Pj's because it is part of the playa brand, and they seem to do things right. Check in: super easy and great service. We were 3 hours early for check in, but a room was ready. He gave several options and we chose what worked for us. Our luggage was brought in promptly by the bellhop. Food: we tried all the restaurants, and liked the Italian the best. The 24hr lounge didn't have anything that looked appealing. Just my opinion. As far as buffets goes, the Ventanas was supirior to Deck 74. I was disappointed that between 11 and 1230 there were very limited options for food. Coffee shop: my favorite stop! Every morning I would get up, get an iced coffee and a small pastry from the coffee shop. Jahir is the best! He would greet me every day and every evening with a warm, genuine smile! I looked forward to seeing him every day! We ordered the room service for breakfast one day and it was absolutely fabulous! Beach: spectacular beach with plenty of chairs. There was never a problem to get a good spot. Norma was our beach server and she was fantastic! Pools: we only used the main pool a few times, as it is smaller and usually filled with kids (family resort, so not a problem, but we didn't have kids). Again, never a fight for chairs and no need to get up at 5am and stake out a spot. The entertainment crew was great though. I enjoyed the 11am and 4pm water volleyball. That's my favorite wherever I go. "wait for the whistle!!" Nightime entertainment: we only watched 2nights entrainment as the first night we were exhausted. The outdoor dinner and fire show was spectacular and the lasting dance in the ballroom was also top notch. I am surprised that more people didn't watch the Latin dance. They missed out. Room: we had a basic room on the first floor with a view of the kid area. Nice hammock on balcony. Honestly, we spent very little time in the room that I didn't care about it's view or location. I was sad, however that we only got towel art on the first day. My other playa resort had towel art every day (and had turn down service, but it was higher end). The beds were comfortable and the rooms were clean.

    Panama Jack & Real Club Presentation

    Reviewed by tripnienchong(Flanders, New Jersey) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Panama Jack This place is great they have like a lot of restaurant to choose from, 24 hours snack place, gym, sauna and the service is top notch. The food in every restaurant is great. A lot of options Mexican, American and Italian. The food in “At The Sunset” was fantastic! Make sure you get there early because seats get occupied pretty quick and there’s no reservation. Real Club Presentation After checking in they pointed me to the women at the back, her name is Geri. She was very nice but, told us that she will tell us about what’s in the all inclusive package. She then told us that they have a 1.5 hours presentation for us. It’s not, it took us 3 hours. We were introduced to Alfredo who toured us to the other hotel, Zilara then he brought us back to Panama Jack in their office to give us “the offer”. Note that in the beginning, I already told them that I’m not planning to buy any kind of time share whatsoever. In the office there were two other person who talked to us. They presented us with the packages that they have. To be honest I felt the pressure while I’m inside that office which makes it really hard for us to say no to the stuff that they’re offering. I just want to go out and go on with my vacation. In the end I almost said yes to one of the offer but told them that I want to think about it until the end of my vacation. I don’t want to make impulsive decisions. Guess what, you can only get the offer during that presentation. In the end we get the freebies 2 hats , a beach bag and a 2 days free when we com back. Those free two days can only be used a year apart not 2 days within the same year. Overall, Panama Jack is a fantastic all inclusive resort we definitely enjoyed our stay except for the real club presentation that’s totally not worth it.

    15 day stay

    Reviewed by John D(Lawtons, New York) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Newly remodeled and very nice. Elevators still need work, but are safe. We are a big group (30+), and have returned for 14-years. The workers ALWAYS treat us great! Food this year was exceptional in all restaurants. But be aware, depending on your priorities, the new Mexican Law stops alcohol service until 11:00am in bars, and none after 11:00pm - even though "all-inclusive". We were told a "special license" can be purchased, but Panama Jack's doesn't have this. Do other hotels?? Just so people know because we were not told until there. We WILL be back to spend time with our friends.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Beautiful Place!!!

    Reviewed by Hellen T() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I just came back from staying at Panama Jack Cancun last week and I will say that I truly enjoyed my stay. They staff was very kind and attentive to our needs. they were always willing to assist in any way we needed. They would even come on the beach and ask if we needed any refills on our drinks. They were always very happy and had smiles on their faces. You could tell that they cared and loved their job. The rooms was nice clean. The air felt damp at times but very comfortable. This resort had amazing beach access and we were always able to find chairs to sit on. They had 4 places to eat which offered a wide variety of food. Two of them were buffets and the other two were specialty restaurants. The Mexican restaurant had AMAZING food!! I could literally eat there all day if they would let me. The Italian place was ok and the buffets were just not that great at all. Some of the food just didn't seem cooked all the way. Like I said there is a wide variety and something for everyone. The bars and bartenders were absolutely amazing and kept the drinks coming. It is a family friendly resort which didn't really bother me much. There was an onsite shop. Overall I really enjoyed my stay at the resort. It offered exceptional service and breathtaking views. I would stay here again.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5