The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 10167 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Dania Trinidad is Wonderful!!!

    Reviewed by mikerF3373QT(Las Vegas, Nevada) on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Premiere member here. I LOVE Moon Palace. I love the staff (mostly), the amenities, the food, the golf, the cleanliness. I DONT love dealing with Palace’s crappy reservations dept, and I especially don’t love having to argue with the vacation planners about my unlimited golf. I got hooked up with Dania last year and explained my recurring issues. She gave me her email and asked me to email her when I was planning on coming down. And I have. Both times she made the golf issue disappear. This is a HUGE concern for me, and it’s great that I no longer have to worry about that any longer, and start my vacation off with a bad experience. But it’s not just the golf thing. My friends (legitimate potential Palace members) got screwed by the reservations dept. A story for another review. While Dania wasn’t able to totally fix their mess, she was able to make the best of the situation for us and our friends, which I am grateful for. If I was a boss at Palace, I would want people like Dania working for me. She cares, and that is exactly what Palace needs.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Another Great stay!

    Reviewed by hambone69(Atlanta, Georgia) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another great family vacation at The Grand! It all started with our check in with Raul. What a pleasure and professional experience we had after he went above and beyond moving my parents room after finding out she needed a handicap room. We had another great Bday party in the kids area with all the ladies in the kids room. Tere, Viry, Emi, Vane,Yure,Ana,Jacquie,Carla,Pere,Mimi,Xochitl and Vale were all part of making the bday such a party. Great job! Albert once again made this trip spectacular with all his help in the activities. This is why we keep coming back to The Grand. KEEP IT UP! One thing that Palace Resorts needs to work on is their Bourbon Selection. Most of your visitors leave the bar disappointed because the lack of selection. Please pay close attention.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Sexy Ernesto

    Reviewed by Elieck2020(Veradale, Washington) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sexy man Ernesto has the best Icecream. Great service fun old man!! Excellente!! Loves kids, goes above and beyond. Even does a dance for us but gotta ask for one!!!!!!! Great service here great restaurants great people Happy all together. You Rock guys! Keep on rocking!!!

    Amazing visit

    Reviewed by Rxdrmom81(Virginia Beach, Virginia) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an amazing trip to The Grand at Moon Palace. Visited the Jade restaurant and interacted with sommelier Mauricio who was fantastic! He made the visit wonderful! Our food was magnificent and the trip was amazing. This place is what dreams are made of! Come and see!

    Great experience

    Reviewed by LA0246() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Surprised on how well they are cleaning. Loved massage with Malena & Mirian. Pedro at Tavola was awesome. Chef at Tavola does a beautiful job. Great food. Felt safe. Lots of precautions. Can't wait to go back.