The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. The Grand at Moon Palace
    6. The Grand at Moon Palace review

    What to expect (based on 10591 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Romantic Dinner at Moon Palace Grand

    Reviewed by 418e1234() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a great dinner. Music was very nice. The view of the ocean was beautiful. We had great service from Luis, Eduardo, Yolanda, Aliuor, Jose, Oscar, and Irvirlgh. We enjoyed the environment as well as our meal!

    Amazing!!!!!! Such an incredible vacation!!

    Reviewed by reddtravelers() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We truly had the greatest time at this resort. Service was amazing, rooms amazing, food amazing....the kids had so much to do!! We could have stayed for another week. It was one of our favorite vacations of all time!!

    Stay

    Reviewed by brendansP2437XG(Cancun, Mexico) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing stay, great service and great food. No issues whatsoever. Room service was fantastic as well. Valantin and Jacinto at the Cuszco pool did an amazing job. Shuttle rides were also prompt and efficient. Guillermo at the Lobby bar also provided great service as well.

    Best Family Trip

    Reviewed by angelinal777(Cancun, Mexico) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay at the Moon Palace Grande Hotel! Amazing service where ever you go! Valentin at Cusco Pool, his services where absolutely the best! We loved our stay here and he made it so much better. Thank you !

    Amazing staff, wonderful water park, delicious food

    Reviewed by Inspiration469277() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I visited at the Grand Moon Palace for a week’s stay in the middle of April. The weather was hot but not unbearably (high 80’s) and an evening breeze was quite welcome. On recommendation, we stayed in building 94 for its proximity directly across the Water Park and I would 100% recommend this location if you have little ones that want to ride the water slides all day. The water park is very thoughtfully designed with soft slip-proof materials and you can tell safety is paramount. The lifeguards are alert and monitor the children for adherence to rules (no running, etc) - but that doesn’t mean you shouldn’t watch your kids. It’s easy to lose track of your little one here, so be sure to stay nearby and alert. The toddler splash area is amazing as well. It’s perfect for the little ones and they won’t feel left out if they don’t meet the height requirement (40 inches) on the “big kid slides”...as for the adult slides, I wouldn’t recommend them. My husband got a little banged up in the blue & white one and still feels a tingling sensation in his palm and elbow. The lazy river is a lot of fun and we would easily go around it 4-5 times a day haha. My toddler would throw a fit whenever we tried to tell her that time was up. The waitstaff that works around the pools is incredibly hardworking and always take excellent care of the hotel guests: please tip them generously for their service! The playroom is the best I’ve seen at any Moon Palace resort. My little one fully enjoyed the glow in the dark mini golf and soft play structures. We also enjoyed a game of bowling at the pay-per-use bowling alley. Some of the shoes insoles are worn down but I appreciate that the resort provides new socks to patrons. This was my little one’s first bowling experience and she can’t wait til we go play another round. The resort’s golf cart drivers are some of my favorite staff members as they always seem happy and accommodating. Please tip them as well as they ride around all day with no air conditioning ushering guests from building to building. The resort welcomes feedback for notable staff and dining experiences, so do be sure to download their app so that you can log feedback reports after your restaurant/spa/pool visits. Food: we loved Habibi and enjoyed the belly dancing entertainment. Agra at Sunrise had the most delicious food and mocktails (ginger mint lemonade) and I wish it was featured at the Grand as well. Jade is elegantly decorated and offers a wide selection of choices for the entire family. My 2 least favorite restaurants were Tavola: the service was excellent, just as it is everywhere else, but the pizza was “wet” in the middle and all of The cheese & pepperoni “slid off” when we tried to pull a slice out...however, the Mediterranean salad was DELICIOUS! I wish I could get that item “to go” as the salad options are certainly lacking around the resort. Momo’s at Sunrise offered a tapenyaki show which was entertaining for our daughter, but unfortunately the food was just too salty. I’ve had MoMo’s at the Moon Palace in Jamaica and it tasted much better. Lastly, I want to make note that I shared critical feedback of JC’s steakhouse (our steaks, hanger & New York) were overdone (we ordered medium and they were a little more on the well done side) and the resort’s food & beverage manager specially contacted me to try and make it up to us. I felt quite embarrassed about this and did not want to visit the steakhouse again as we wanted to try other restaurants, but the food & beverage manager brought the JC’s steakhouse manager to our selected restaurant and he brought along with him a beautifully prepared ribeye. I couldn’t eat a morsel more but my husband said the preparation was perfect. I really didn’t except this kind of service and am very flattered by the treatment. Thank you Moon Palace for the lovely stay.