Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 812 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wedding

    Reviewed by MathisC48() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently visited the Haven Resort in Mexico and had my wedding ceremony on the grounds of the Haven. My wedding was the best. Aranza was my wedding coordinator when I arrived at the Haven Resort. From the time I walked in the lobby of the Resort until the time I left everything was perfect. Aranza is the best she was very attentive to all my details to make sure my wedding would be very memorable to me but also to my guest. The Resort is absolutely beautiful. The staff is phenomenal. I couldn’t have picked a better Resort to have my wedding. My guest are still talking about the memories of our special day. The spa was like the eight wonder of the world. We will definitely be returning next year for our one year anniversary. Aranza thank you very much for making my wedding day so special. Courtney & Melvin

    Recommend to stay here for the overall service

    Reviewed by 403tetyanai(San Jose, California) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service from the bartender Maria and the pool attendant Marilyn. They totally made our trip worthwhile. Otherwise a nice spot to get away from everything. Room service is okay most days. Not really a beach to swim on andantes limited beer selection.

    This Place is Amazing

    Reviewed by VV003(Grand Rapids, Michigan) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Heaven is amazing. Best resort if you are looking for a relaxing quite getaway to reconnect or just have a good time with the ladies. Every staff member is willing to go above and beyond to help with any issue you may have or need. Our concierge or butlers: Pavel and Christian when above and beyond for everything. We were there celebrating my birthday and they did a great job with special surprises for me. Anything you need just ask for. If they can get it they will. A closed mouth doesn't get feed. Housekeeping came everyday as requested just remember to stay on top of your red and green lights cause if it red then housekeeping will not service your room and it is easy to switch over. Eduardo and JC at the round pool made our days of relaxing by the pool effortless. I loved this property as it was big enough but not to where you would get lost or not see everything on your trip. Every meal we ate was amazing. Yes there was seaweed on the beach but no smell as others reported. The beach is still completely usable and I could see green water creeping closer to the shoreline throughout our stay. I could go on and go about this property! Its amazing in every way. Can not wait to book our next trip back. There was a big group that checked in on our last full day there. While they did get a bit loud and crazy management addressed it and it did not ruin the rest of our time there. The resort was peaceful as can be the rest of the time there!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Unfulfilled Expectations

    Reviewed by tfaris(Flower Mound, Texas) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The online reviews were great. The location, just south of Cancun International was perfect for a fort getaway. Description of the resort, and it’s Serenity Club promised an incomparable experience. We arrived at noon on November 10 and were promptlly met and ushered into a private check in area. Our room was not ready as expected but we were told at most 90 minutes. What followed was a quick tour by our butler of the property where he dropped us off to have lunch. It was the first and only time we saw him. The Good: clean, well appointed rooms, nice grounds and pools, prompt maintenance, what there was of staff were friendly and helpful. The Rest: Food was brought out to buffet cold and immediately served, heater under pan got the remnants warm. Restaurants: Fish restaurant featured mussels, scallops, clams; all arrived at table still partially frozen. Why they insisted on featuring non native fish is beyond me! Fresh local fish was fine. Mexican and Steak restaurant okay, but to get steak it was $50 a plate. Teppanyaki restaurant had one chef for three tables in a line so 12 people watched 6 eat at a time. We had a reservation there at 7PM only to be told that our meal would be at 7:45 because a reservation only guaranteed a hibachi seat! Bars and buffets were out of stuff at the beginning of every day, no real premium alcohol anywhere. Restaurants and lounge for Serenity Club were closed 3 out of 4 days; workers said because of rain chances, agents said due to low occupancy, irritating since we paid extra for it. Construction on north end of a conference center distraction. Beach, though protected by a boom, had brown water. Room had problems with TV and AC but maintenance quickly corrected All in all this is an average resort in a nice coat. Unless they can fix their issues not worth going to, many better choices. With that said if the deal was right I would give them another look; promise there and The online reviews were great. The location, just south of Cancun International was perfect for a fort getaway. Description of the resort, and it’s Serenity Club promised an incomparable experience. We arrived at noon on November 10 and were promptly met and ushered into a private check in area. Our room was not ready as expected but we were told at most 90 minutes. What followed was a quick tour by our butler of the property where he dropped us off to have lunch. It was the first and only time we saw him. The Good: clean, well appointed rooms, nice grounds and pools, prompt maintenance, what there was of staff were friendly and helpful. The Rest: Food was brought out to buffet cold and immediately served, heater under pan got the remnants warm. Restaurants: Fish restaurant featured mussels, scallops, clams; all arrived at table still partially frozen. Why they insisted on featuring non native fish is beyond me! Fresh local fish was fine. Mexican and Steak restaurant okay, but to get steak it was $50 a plate. Teppanyaki restaurant had one chef for three tables in a line so 12 people watched 6 eat at a time. We had a reservation there at 7PM only to be told that our meal would be at 7:45 because a reservation only guaranteed a hibachi seat! Bars and buffets were out of stuff at the beginning of every day, no real premium alcohol anywhere. Restaurants and lounge for Serenity Club were closed 3 out of 4 days; workers said because of rain chances, agents said due to low occupancy, irritating since we paid extra for it. Construction on north end of a conference center distraction. Beach, though protected by a boom, had brown water. Room had problems with TV and AC but maintenance quickly corrected All in all this is an average resort in a nice coat. Unless they can fix their issues not worth going to, many better choices. With that said if the deal was right I would give them another look; promise there and would like to see them realize it!

    Great Resort

    Reviewed by Jsquaredavdventures() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My sister and I went for just a quick 5 night R & R kind of vacation and this resort was perfect. This resort is pretty relaxed and laid back which we enjoy but not everyone heading to Cancun wants that so if you are looking for a party resort this is not it. Other side note its very much a honeymoon kind of resort so unless you are travelling in a group I would not recommend it for a solo traveller because even my sister and I felt a bit out of place. The resort itself is beautiful, very modern and high end. All the staff are amazing and overall it has great food and 2 awesome pools. It has a more natural beach with some trees and bushes which some people complained about. The only unfortunate part of the beach is the ocean which was still full of seaweed over growth so you could not go in. I tried on a day where is seemed to be less brown but the sulphur smell is unbearable but I still hung out and read a book in a hammock on the beach. They do have some special upgraded package that allows you more exclusive access to the rooms with individual pools, fancier alcohol, a special lounge and maybe 1 random restaurant but it is a total rip off and not worth it in my opinion unless you are extremely particular or maybe on your honey moon and want a private pool. Everyone who had special passes ended up in the regular pools anyhow and said it did not seemed much better other than they got an ocean view room. Lastly I just want to highlight some of the amazing and kind staff member we met. The best pool is the the jacuzzi pool and not the big round pool because its less crowded and because the staff are so much better on that side. Ricardo is a bar tender at the jacuzzi pool and he was awesome and made hands down the best drinks and he has the best laugh! Marilu and Felizitas were these amazing servers who generally work around that pool and were so kind. Gabriel and Laura were a server and hostess we met each more for breakfast and were lovely each time we saw them. Luz was often at the coffee bar and so sweet and lastly Valentina works at the front desk and she was absolutely amazing and always helped you out with a kind smile regardless of the time of day and how many hours she had already been working. Besides the people I mentioned all the staff were extremely nice and friendly. I would also recommend trying out the spa, they have a great hydrotherapy set up but do not get a massage at the beach, the hut is right beside the beach volleyball set up so that takes away from the experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5