Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13248 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation Mode 2019

    Reviewed by X9766ITjasons(Ruskin, Florida) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we just got back from a 1 week vacation in cancun @ the Hard Rock for our 2nd visit to this property. It did not disappoint from the food the entertainment and of course the pampering we received at the spa ....But what made it even better was fernando at the splash bar on the 3rd floor he was always accommodating and hospitality was top notch and always made you feel like he was there to give you the best hardrock experience

    the hard rock cancun rocks!!!

    Reviewed by Connector264878(Lynwood, California) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    hard rock hotel cancun is one of the best hotels in cancun it is not perfect which most hotels are not...the service is what makes this hotel stand out... if u need anything from the pool make sure to ask for axel R.P he above and beyond to make our day at the pool awesome... and a big shout out to the best server at hrh Dzul his the reason we will comeback to hrh

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Great hotel and staff!!!!!

    Reviewed by Beatriz M() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we stepped inside the hotel to the moment we left we were treated like royalty. The food, the pool, the view from our hotel (facing beach/pool) to the staff were great. I will definitely be going back to this hotel. This is my 3rd Hard Rock Hotel and this is one is tied with the one in Puerto Vallarta. The Hard Rock in Riviera Maya is not even in the running. My friends and I have been to all three and we agree that Puerto Vallarta was awesome and we fell in love with it. For New Year's Eve we went to the Hard Rock Riviera Maya and it was sooooo different and not in a good way. The staff was not friendly and the food was so-so, we didn't want to go to another Hard Rock hotel. NOT one person at that resort was worth giving a shout out to. We decided to try a different property so we go to this Cancun property and we are in LOVE again with Hard Rock.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Restaurant market Jhonatan

    Reviewed by Willianie E() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the pleasure of not only staying in the beautiful Hardrock hotel in Cancun but to also be served time and time again by a waiter named Jhonatan from the market restaurant. Every time we went to this restaurant he was there with a smiling face and ready to serve. By day 3 we were asking for him by name because no other waiter served us with such premier customer service like him. He was pleasant, outgoing, and extremely friendly. Way to go Hardrock Cancun for having such an amazing employee like Jhonatan. Because of his service we will definitely return and recommend this hotel. Thank you Jhonatan!

    I love this hotel!!!!!

    Reviewed by MrEsquilin() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love the food! I love the scene!!!!! The best waiter is Jhonatan in the Rest. market. He gave The Best Quality of customer service. Give him a raise in pay. I love how every one on staff is so nice and courteous. There are turtles that come to shore every 10pm central time. Don’t see that at home often. I wish I could stay more. Going back home. I love it here in the Hard Rock Hotel in Cancun!!!!

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