Reflect Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 5185 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Asian cuisine at Ayami! ????

    Reviewed by jengen79(Greenville, South Carolina) on Jul 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel was our server - excellente! Champagne, sashimi and sushi - muy delicioso! Quick long weekend getaway to this all-inclusive resort and it did not disappoint. Ayami had hibachi and sushi and a fantastic ambiance for all!

    Amazing!

    Reviewed by Alamopri() on Jul 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am so impressed at the level of service during my stay at Reflect Krystal Grand from making one feel completely assured at the measures they are taking to provide sanitation during this unfortunate time of a global virus. The staff is simply incredible, the serving staff I encountered at the restaurant were so lovely and professional. I also received a massage and staff was great too. Really didn’t want to leave the hotel and hope to be back soon.

    Great service!

    Reviewed by chofisanchez25(San Francisco, California) on Jul 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best service and hospitality from all the staff! Excellent location and great food! Especially from Mario and Hervik, they were very attentive and always made sure to exceed our expectations. Will be coming back!

    Some real highlights

    Reviewed by LightPacker427970(Salt Lake City, Utah) on May 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    In fairness, I want to disclose that I stayed at this hotel under some extremely unusual circumstances. We came to Cancun for a 3 week vacation just before Covid-19 hit and decided to stay when airports started to feel like scary places to visit. When the hotel that we were staying in announced that it would be closing, we were transferred to Relfect. We came from a resort that is larger, has more amenities, is higher end, and is really overall nicer. However, when you consider the price difference, Refelct is actually a great value for the price. There are some real hiughlights. The location is beautiful and the beach is absolutely stunning. The ocean in from of the resort is protected by a break wall and that makes for a clam and crystal clear section of water, it’s perfect for floating around in. The service on the beach is fast, and friendly. The food in the Italian restaurant is fabulous. The bartender at the swim up bar has a great personality and makes great drinks. Although, we came to this resort by accident, especially given the price, I do highly recommend.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Amazing Trip

    Reviewed by U1596ERchristinen() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was so beautiful and friendly. When you go out for dinner ask for Willy as your waiter. He was very knowledgeable about the food and very funny! When you are on the beach find Nelly. She was always on top of what we needed. Her sense of humor and kindness really created a wonderful day for my whole family. We had a wonderful time and want to thank everyone that made our stay so welcoming!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5