Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8317 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Annual Girls’ Getaway

    Reviewed by KCDLa324(Lemont, Illinois) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice mix of relaxation and some fun theme nights/days for a great vacation. This was the location of our first girls getaway 9 years ago when it was The Royal, but stopped coming after Hyatt took over. We returned again last year after visiting other resorts and this is hands down our favorite! Each employee is genuinely warm and welcoming to you, the food in every restaurant is delicious and continues to get better. Rooms are well maintained and clean, I can’t wait until November comes every year because it feels like I’m going back to my home away from home. Thank you, Zilara for embracing us with your hospitality, we’ll see you next year and we’re bringing ALL our friends!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Tenth time and still the best!

    Reviewed by 320AlexW(Charlotte) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our 10th visit to the Zilara (and the Royal before that) and had a fantastic time. Everything went perfectly from check-in to check-out. The room was cool the entire time and the view, as you would expect, was absolutely gorgeous. The beach looked much wider than last year and was well groomed and free of any seaweed. All of the meals we ate were excellent (we did not go to The Chef's Plate this year). In fact, Arturo in Spice went the extra mile and had sopes made for me on my last morning. The staff is what seals the deal at this resort. Much more personable than any other resort that I have ever visited. Ligia, Ivan, Onefre, Nestor, David and many others are like our second family and we can't wait to see them again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great experience

    Reviewed by joem2017() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed at the Hilton Zilara Cancun and had a great time. Everything about this place was centered around customer service and the service was outstanding. The food was excellent and the beach outstanding. Highly recommended and we will be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great experience

    Reviewed by sophiemZ8439MQ(Umina Beach, Australia) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommended! We stayed in the ocean view junior suite and it was absolutely breathtaking. The staff are all amazing and very attentive! The food is great and you get a lot of variety as there are multiple restaurants to chose from. Will definitely be back ??

    Awesome experience, will go back soon!!

    Reviewed by Nohemiserna18() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was the best hotel that we could have chosen, their food is the best and I mean it . The views are beautiful but the best part was Zen Spa. We had the best service, especially from Mariel she was amazing very relaxing and understanding, how she treated us was awesome she carefully massaged us in a detailed oriented manner. She is the best because really knows what she is doing. I felt so relaxed afterwards and left the spa lighter than ever. I will definitely come back to this hotel. I really recommend it to everyone.