Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7240 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Favorite Adult Only Resort

    Reviewed by Robynp2113(Columbus, Ohio) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 5th visit to the Sun. When we arrive, they always say "welcome home" - and we feel like we have come home. The customer service OUTSTANDING! Staff go out of their way to make us feel special each time we come. Everything is always great (views, room, food, high quality service). Everyone remembers us and what we like. A few of the outstanding staff are David (Captain of Mexican Restaurant); hostesses Jenny, Fresia, Guadalupe and Sol; servers Dalia, Alberto and Damian; entertainment staff Agustin and Jay; and managers Erik and Luis. Look for any of them for an enhanced experience!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Chefs dinner

    Reviewed by PearlandDeb() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food, service, and entertainment were fantastic. Excellent attention to our allergy and dietary restrictions. Presentation was very well done. Cameras showed the chef’s preparations on big screen TVs. We highly recommend this evening event.

    Relaxing Adults Only resort

    Reviewed by DEBlueHen17(Newark, De) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This relatively small resort is a gem for a relaxing time without the noise or hustle of other resorts. The rooms are very comfortable with many amenities. The real stars of the resort are the highly trained staff. Our room was cleaned daily and kept spotless. We loved the chocolates nightly. The food was great, especially the desserts. It seems like they have European patisserie chefs and chocolatiers working on staff. There was great variety in the food offerings. They catered to my gluten free wife's needs. We especially enjoyed the Mexican cuisine. WiFi worked well for us, allowing for Facetime back home. The only problem I had was understanding how to use the TV. I asked at the front desk and had someone come up within minutes for a personal lesson. Loved the tequila tasting and the lobby bar made one of the best mojitos I've ever had. We also enjoyed the teas in the lobby bar before we went to dinner. The shows were very enjoyable, especially the Jersey Boys and the Magic show. I played golf at a course near the airport that I used our credits for. The course was 8 minutes from the hotel. I found this to be a better alternative than traveling to Moon Palace. Spa personnel were great, too. The best part was being close to the airport which means we didn't have to rush to get there. Sun Palace will be closing down for renovations in June( I believe). I hope they make some great improvements. We can't wait to get back.

    Amazing service!

    Reviewed by Megan M() on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The steak house “Fuego” has exceptional service, Margely our hostess could not be more lovely, she talked to us by name and even came to check on us after dinner. Fernanda, our waitress, was PHENOMENAL- She made us feel like old friends, so warm and kind, she asked about our life, the anniversary we were celebrating, and even hugged us as we left. If you are looking for an amazing view, 5 star food and a calm comforting atmosphere ask for Fernanda, she will take good care of you!!

    24th visit

    Reviewed by pandc2018() on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Yes we have been for 24 visits so you know we love this resort. The continuing quality of accommodations,food, entertainment and especially the outstanding staff ensure our holiday will always be great. Looking forward to the completion of the renovations so that we can return next visit to celebrate our 40th anniversary.

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