Hotel Playa Coco

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2663 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    NEVER GO HERE

    Reviewed by LynnNBrew() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    was there on Jan 21, 2020.........this is the worse resort we have ever been to. There was no hot water to wash or shower, the safe was broke, the local teens hung around. Very dirty!!!!!!There is mold everywhere, and the ceiling fell on me in the bathroom in our room. We called the front desk on repairs and had to wait hours for someone to come. Well after the ceiling fell on me, I went to the lobby and spoke to the receptionist about the the guy to come again, said he had been there and he had not, my hubby was in the room!!!!. I was so mad I went to the sunwing representative and she was so mad, and she just let loose on her. She called my room and spoke to my husband and he told her that the guy just got to our room and my husband told him the ceiling fell on me and he laughed!!!!!!!!!!! He didn't know how to fix it so he put screws in the ceiling to hold it up. OMG!!!!!!!! The sunwing Rep switched us and our friends to a 5 star resort, which was the Melia De Jardin Del Ray for the remainder of our week, which was beautiful and so happy to be at. There were so many other people that were so pissed off with this resort, they to were sent to the other resort. I read the reviews on the Playa Coco and they were good but they must take down the bad ones, so save yourself and don't go there. If you have already made reservations to go there try to change them, or if you do go make sure you go to your Rep and ask to be moved to another resort. THE PLAYA COCO IS A DUMP!!!!!!!!!!!!!!!!

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    The best vacation

    Reviewed by Judie202001() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel playa coco is a nice place it is one of the best place fo7r coming in couple There are romantic diner sorprise in the Room, incredible sunset recepcion Staff wass helpfull There are always a good smile. I love the spanish coffee i recomend this paradise

    Good vacances

    Reviewed by Lucie2378() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In my opinion is a beautiful place. I like to visit this hotel because the people is very nice. In the reception the ladys are so nice and beautiful, really professionals. The ccostumer sservices is very polite.The beach is so beautiful. I recomend this hotel really is a wonderful place.

    Terrible not recomended

    Reviewed by Benita H(Regina, Canada) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We thought we would try playa coco resort. It was a 4+ rating as compared to the Mojito at 3.5. And price dropped a couple hundred. Am I sorry we decided to try this place over what we know and love. This place is terrible. Got to our room the air conditioner didn't work. The room smelled terrible like mold. Toilet didn't flush,and cold water showers. I can deal with the shower but the rest was hard to deal with. My daughter and her 8 yr old came as well her air conditioning sort of worked room didnt smell but in the morning while at breakfast her patio door smashed into the room. Glass every where. That was 10 am. Finally cleaned up and replaced window at around 5 PM. The room still had shards of glass in bed and all around. We went to complain asking them to strip bedding and clean better. Still when we went back glass all over the place. Finally got a new room at 11pm after begging for one. New room smelled like mold and daughter got sick from it. We complained daily at complaint desk, yes they actually had a complaint desk. Nothing was being done. On the 7th day of our 14 day vac I demanded a new room. We were told to come back at 4pm. We were given a nice ocean view room the air conditioner worked but room smelled of mold worse than our other room. The toilet worked, semi warm shower but the ceiling dropped all night. In the morning there was water all over bathroom floor, dripping from the ceiling. My husband drained the ceiling every day. And it still dropped water continuously. We told the complaint desk and they came out one day and drained it. The service also sucked. We could sit in lobby for hours and not get served. The women servers were terribly rude. The men were good. The front desk staff were rude as well. We could not get any single pesos any where on resort. We would ask for them from front desk and they would tell you they didnt have. If you bought an internet card with a 5 bill you would get a 3 back and 2 50 Cent pieces. They were trying to force you into tipping more. The room next to us the patio door fell in as well, lucky it was a check out . 3 days so far and it hasn't been touched. We brought many gifts and I have to say it was hard to give them out. The guy in the icecream shop was a sweetie as well as a few gardeners we lavished with gifts. I have to say after 14 days here I will be glad to go home, which at the mojito we are not ready to leave. I would like to mention that we come to cuba for the people, experience, and the beach. We got the beach this time.

    Tip my man Jordan

    Reviewed by TylerJMurray() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Make sure you don’t cheap out and you tip all the staff and especially my man Jordan he is the best but don’t make any mistake he will kick your ass in pool dab my man up for me while I’m gone he is the man