Occidental Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6889 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Favorite place in Mexico

    Reviewed by On-the-Go-Girl37(NR Hills, TX) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is stunning and beautiful. The people working here are so nice, and will truly go out of their way to make sure your taken care of. Everyone was nice. Shout out to Jose at the lobby bar, Reyna the talented beach side waitress who would bring our drinks to the water, Rene who was so thoughtful and had our door decorated for our anniversary, Carlos, Victor, Margarita and the list goes on. We will definitely be back in a few months. The resort has a few dining areas that are temporary closed due to water damage From the hurricanes but will be open soon. They did a great job of moving and combining the eating snd it was just fine. We cannot wait to see everyone again.

    A great trip!

    Reviewed by Seven7Costanza(Kansas City, Missouri) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic time spending our Thanksgiving at Occidental. The people of the island are fantastic and the property is beautiful - we had so much fun. The resort has many covid protocols in place and we felt safer than at home. Special shout-out to Jesus and the kids club staff who kept our grandkids entertained so well. We can’t wait to return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Nice, relaxing week

    Reviewed by marciedonise(Arvada, Colorado) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed our stay here. We did have a minor problem upon check in as they didn’t show the reservation we had made (and already paid for) through a travel agent. However, because I did have my email and reservation details they made sure to accommodate us- they did hold funds on my credit card until the situation got straightened out. It was all sorted out by the next day after communication between the resort and my travel agency. Jorge helped us at checked in and although we were stressed he was calm, friendly, and reassuring. Our room was roomy and we enjoyed the balcony surrounded by trees and foliage. The beds were comfortable, there was plenty of bottled water supplied daily. The only complaint about the room was the shower and bathtub. There was a nice looking overhead shower but it didn’t work, barely a drizzle. Thankfully the other spray shower head that detached worked good and was more than adequate. Also the bathtub was dirty, we would have asked to have it cleaned but we didn’t plan on using it. The beach and pool area were awesome. We spent a lot of time in the beach which is right beside the pool. The ocean was perfect to swim in with a nice sandy bottom. We did snorkel and use the kayaks, there isn’t many fish to see near shore though as it is mainly sandy with some areas of grass. We did see a couple fish though! The food at the buffets was not great, barely good. We are not picky eaters so we didn’t go hungry, the deserts were the best part. We didn’t get to enjoy the speciality restaurants; due to covid only one was operating nightly and the one we wanted to try was either booked or not available on the nights we wanted. We liked the “jungle” atmosphere of the resort. We enjoyed spotting the wildlife; coatimundi, large and small lizards, turtles, and tiny frogs. Overall we had a nice stay and were happy with our accommodations. The price was right!

    Feels like home

    Reviewed by Philliebeans(Englewood, Colorado) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love love love this place! They did everything to make our trip as relaxing and fun as possible. Evan, Luis, Crisly, Cristal, Mayte, Darinel, Francisco... everyone! at the restaurant made us feel so at home! Milixa, Benjamin and Jesus kept us (mostly our 4yo son) so entertained - much needed. Rene is always so funny (teases) when he gives out towels. Ivis, Javier, Victor, Adrian and Reyna at the pool bar are the best at remembering your drinks and making sure you aren’t thirsty. Gabriella at the reception were so helpful - can’t thank her enough for helping us out with our son’s extraordinary needs. Our servers, Alejandro and Aurelio at La Coral/Olivos, too made our family so welcome. Definitely coming back here for THESE wonderful people.

    Great time, good people

    Reviewed by H236MQjasonh() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had an amazing time! Property is beautiful and they are doing a great job with handling COVID safety requirements. The food could be a lot better tho. The staff is very polite and hard working. Shout out to Antonio Cornelio for good convo and the best drinks on the island!