Secrets Aura Cozumel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5133 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful all inclusive

    Reviewed by Doug S(Tomball, United States) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful beach with great amenities including Hobie Cat sailboats, snorkeling equipment (with lots of beautiful fish}, great food, nice rooms, and wonderful clean pools with swim up bars and volleyball. Be sure and try the Mayan Cerviche at the Oceana Restaurant and have breakfast there also.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Too many smokers

    Reviewed by ddycha() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great adult only resort with excellent restaurants and service. We only go to adults only 4 and 5 star resorts. This resort is beautiful and has some of the most dedicated staff we have seen. You can evan go snorkoling for free by the peer in front of oceana restaurant The problem is that there are no designated smoking area. At least the restaurants are none smoking, but smoking was allowed by every pool and many people where smoking cigars in the pool especially the preferred pool. You cant swim without gagging The bars are much worse we would order drings and take them to the room. We have never experienced this at the other secretes or breathless resorts like this. Its a shame cause we travel twice a year and where hoping we can com her once a year

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Great Restaurant Bordeaux

    Reviewed by Thinojosa() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They were very attentive and gave great service. Gaudencio took care of us and made a special Caesar salad and flambeed dessert for us! The hotel was good, except we had wet floors the day we arrived and had to change rooms.

    Beautiful!!

    Reviewed by Michelle L(Regina, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in a regular ocean front room, not preferred club. Although it could use a bit of maintenance, the amazing far outweighs that! We were in the lobby building, room 1020. Close to everything and had an amazing view. First I have never been able to sit on my couch with coffee in the morning and enjoy such a view. You could see the view from our shower! Love the 24/7 room service. The wifi throughout the resort was the best we have ever had experienced. Any issues were met with immediate response from staff. We had a plugged toilet, couldn’t find the remote, couldn’t find our room service menu, ran short of toilet paper or water but these were all small things that were dealt with by attentive, happy staff. Loved the robes. We were asked nightly if we wanted a refresh of towels or needed anything. The food was great! Order things you know you will like and you won’t be disappointed! One day at buffet at lunch we had so many choices we didn’t know what to choose. Soups were awesome. Omelettes were so good and they were fast! Sky bar was unbelievable, gorgeous views, such a cool place. Gohan deep fried ice cream was a treat! The coco coffee bar was a cool place as well. Drinks were great! (Could use a drink menu). Really a fabulous, paradise vacation. These workers and staff are all trying their best to serve and please! Just ask and you will be treated well!! Could not have asked for anything more on our 20th Anniversary!

    Below secrets standards

    Reviewed by Dreamer640284() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Resort seems understaffed compared to other Secret Resorts. Our room was kept very clean, and stocked though. Once again as Uvc member, they did not upgrade room like they said when we signed up. Had a great vacation, but will go back to other Secret locations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2