Brisas Guardalavaca

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4872 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Hotel condemned

    Reviewed by Paul N(Greater Manchester, United Kingdom) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Well what can I say !!!! Just returned home .. beautiful weather!!! That’s when it ends . Hotel is horrendous yes £2600 per couple isn’t massive amount for two weeks all inclusive!!! I get that But about £2300 to much for the place where they don’t even have water for 5 days to drink !! O unless you want tap water taste like bleach !! That’s free !!! If you take your old bottle back .. beach lovely,sea warm blizz!!! STOP loungers full of bird mess , broken , towels put on by people at 730am only to return at 1700 for 9min lol that’s many older couples !!! British .. Food what food ??? Buffet I still heave the thought of the smell in there . Bfast sprouts ,calli bacon rind ummm .. there was cheese ham breads ect looked fab all crawling in flies stank rotten even your drink of dilute orange you had to be quick I managed one day out of 14 without a fly beating me to my drink . Lunch same above Dinner same above with addition of extra pigs liver stew or rabbit skin bones !! We dared try another restaurant seafood one near beach in the complex half decent breakfast there to be fair and lovely staff members I had beef don’t eat fish when it’s fly infested wish I had. Within two hours of meal toilet every 25 min lasted almost 3 days !!! We didn’t really eat much after that genuinely I mean !! 5.3lbs lost when arrived home ..wow great all inclusive £2600 well spent! We fancied an ice cream it being over 40c and though well we paid couple grand wonder if we can get one we queued scorching eat big mistake was a Saturday !!! Cuban town!!(locals) get very cheap day passes take over .. although we next in Line to receive what looked liked melted slop in a plastic cup we waited with stomachs rubbling of hunger only to be physically pushed aside by locals who swarmed like ants being British we kept quiet and waited another 6 people (Cubans) worth to arrive our turn and the ice cream man grin say no no all gone ha !! Hilarious . I’m not knocking Cuban people I’m not I’m just telling the review how it was ! Internet great 1hour 40min wait I’m mine get voucher 1hour a pound CC that’s good !! Last 9 min lol ..not that bothered was to tell people at home how great holiday was , so ummm no rush . We did leave finally ,almost passing out with hunger , pains in stomach and actual broken lips from no water for days just cheap sweet syrup soft drink ,knowing that meal on the plane is going to be the best !!! I l I boarded the bus/transfer finally !! And smiled to the hotel knowing I had taken my moneys worth in toilet roll the last 5 days !! This is a TRUE representation of a two week stay September 2019

    3rd time

    Reviewed by johnoandjane(Warrington, United Kingdom) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Once again brilliant holiday put on bottom floor after emailed to say wanted top floor following day we were moved to the top floor and room 583 which we requested. Room cleaned every day and was spotless staff amazing once again especially Carlos and racial in 24hour bar. A big thanks to virgin for bringing us home the cabin crew were excellent. I hope someone takes this hotel on from England because if they don't I'm going to miss it. Hope to see you all again soon

    Still amazing

    Reviewed by Annmarie C() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Were to start, we stayed in a villa this time, very spacious and kept very clean all!!!! The staff were lovely and helpful food was OK lots of choice every morning staff were cleaning pool beach, hotel was amazing holiday just hoping we can get back for a third time as we were with Thomas Cook, we had a fantastic day out with sergy and Miguel in a chevy best holiday yet

    Fourth time unlucky

    Reviewed by Lorchris1973() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Well where to start I’ve visited this hotel four times now and this experience tarnished the wonderful memories of the previous three visits . On arrival bathroom hadn’t been cleaned complained and was then kept tidy hotel weren’t really bothered . Restaurant hygiene had dramatically declined ,snack bar area tables left dirty flies everywhere pool area dirty cups all around pool. Water flies in pool and on the whole we were shocked at the decline in hotel standards since our last visit in may 2018. Staff attitudes were rude and really didn’t want to know or entertain English customers i was told to come back for internet by reception staff who said the girl was on lunch yet out three receptionist the one that serves me the previous day did not want to know . The lack of water in the hotel was poor resulting in dehydration and having to walk down to the market area where shops had supplies readily available . Paradise island which has always been a favourite was disappointing both my partner and I had upset stomached for first time ever in Cuba so did other members of our party . The room access was something else everyday we had to get our key reprogrammed and 3 times the safe didn’t work on one occasion we were told to wait in our room for maintenance to come along after an hour we were told oh they gone home now and a member of reception had to unlock our safe . Safe to say this trip is definatly our last to this hotel and what was a beautiful place lesson learnt !!!!!

    Avoid this place

    Reviewed by Tina H(Devon, United Kingdom) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was out second time here , so as you can imagine we were expecting the same service and experience as the last time we were there. How wrong we were going to be , service dreadful, food awful , hygiene bad,, cold showers everyday , no bottled water available after the 1 bottle your given when you arrive shops had no stock ?!!! , tables not wiped in pool bar area as full of flies , pool area not cleaned rubbish left , water fleas in pool , damp rooms , maid didn’t even clean ours on our last 2 days there. Went on a trip to paradise island as did this the year before and it was brill , but again not even remotely close to our previous experience, group we were with all got bad stomachs , has taught one thing never go to the same place twice!! We will not be returning !

    Individual ratings:

    Location

    Location-2

    Service

    Service-1