Luana Waikiki Hotel & Suites

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1881 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Revisiting Hawaii and making new friends

    Reviewed by marybravard(Pasco, Washington) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Management sadly unprepared to step up

    Reviewed by Petlov3r514(Vancouver, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

    Note to management on safety

    Reviewed by golfE1226EY() on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.

    Love the Luana!

    Reviewed by tgainer42() on Mar 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All around great staff, the front desk folks are so helpful and peasant. The bellmen are great guys, friendly, fun and go out of their way to please. Have been returning to the Luana for years and the staff play a huge part in my decision to return.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Enjoyed our stay

    Reviewed by Doug B(Walkerton, Canada) on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice hotel - average room with Kitchenette. Well stocked - staff were very friendly. Room was always cleaned. Had a small problem with our safe and it was fixed about 10 minutes after we had talked to the people at the front desk. Fish Hook Cafe - part of the hotel very good food. Only thing would have been if it had stayed open past 2pm. No restaurant in the hotel for dinner. We were close to other good restaurants.