Queen Kapiolani Hotel Waikiki Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 950 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Good vibes

    Reviewed by cam278(Honolulu, Hawaii) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here for a birthday staycation with some visiting family. The room was nice, great view! Cute theme in the room, loved the style. I wish the door to the hall went all the way to the floor or had some kind of blocker on it because the light from the hall at night shown into the room quite a bit. There was also one night we stayed that there was cleaning I think going on at the pool deck at 11:30 at night and it was very loud in our room. The pool deck was lovely! Wish we could have put up the umbrellas though. Other than those few things the stay was nice with great costumer service!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great location in Waikiki

    Reviewed by meeshyla(San Clemente, California) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would choose this hotel again after a stay recently where I took my daughter and her friend for Spring Break. The hotel isn't a luxury property, but neither are many others on Oahu. But it is very cute and well-maintained and the staff were awesome. The best part, I think, is the location. It is at the West end of Waikiki and our view of Diamond Head had us feeling that we were in a more peaceful location than we really were. Everything we needed was close by including nice beaches, restaurants, mini markets, shopping, etc. The hotel is a little kitschy which I think is very cute but also clean and updated in the lobby especially. The beds were comfortable and the property was clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Queen Kapiolani - Great Views + Amazing Service

    Reviewed by Andy T() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Queen Kapiolani for 6 days 5 nights. The views are second to none! We had a balcony room that had a full view of Diamond Head and then a partial view of the beach. The hotel itself was less than 5 minutes walking distance to the water. There is a coffee shop on the first floor and a pricey but very good brunch spot on the 3rd. Valet service was fast and friendly. The staff was AMAZING. Every staff member that we dealt with was extremely professional and friendly. The beds weren't the best but for the price and location and everything else, I would definitely stay here again. The hotel is located about a mile from the downtown area which was perfect for us because we didn't want to be in the heart of the hustle and bustle. There are "BIKI" bikes you can use your phone to rent and there is a station right next to the hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    The Queen

    Reviewed by Amy G(Georgia Coast, Georgia) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The stay at the Queen was amazing. All parts of the hotel were always clean and well kept. Parking staff was exceptional.......so friendly, entertaining, and efficient. Having the Knots Coffee downstairs was a huge plus. Loved the "whip" everyday...so refreshing

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Not a great experience

    Reviewed by JenniferSue22(Cincinnati, Ohio) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I was double charged upon arrival. (They refunded one of the charges, but it was time out of my trip that was wasted). Room was nice, but not a full "ocean view" as reserved. Electricity went out twice. (Once was for a fair amount of time, and ended up being late for our luau). After I checked out, I was charged again for the same thing that they double charged me upon arrival. Customer service was not helpful with this issue. The valet service was great. Quick, polite and very friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3