TripAdvisor Traveler Rating

I would have given the hotel full stars if not for the hidden fee we were asked to pay when we arrived an hour and a half before their official check in time! They said the room was ready BUT they charge $30 for early check in! That was our very first encounter with staff when we arrived after a long, tiring winter journey. It definitely soured our stay! I have never encountered an ‘early check in fee’ at any other place we have stayed and we have booked many hotel rooms including Best Western in other locations. What a shock, especially when the room was ready! A huge annoyance as well as we were literally left sitting in the lobby waiting for check in. We were able to store our luggage at the hotel and walk around the block but the location is an urban, commercial strip, not an attractive area to wait in. When I emailed the hotel afterwards to complain to the manager I got nothing but run around and lame excuses for the charge, something about giving housekeeping staff more time to get the room ready. Give me a break, the room WAS READY. The hotel is clean and the facilities new, but we don’t recommend it at all due to being asked to pay $30 just to check in an hour and a half early.

I stay here often, because my work brings me to Kamloops often. It's my favourite hotel to stay in, parking is never a problem and can accommodate large vehicles. I can plug in my block heater overnight. They have electric car charging now (not that I will ever willingly own one.. but kudos to you for saving the planet if you do). Never had a bad stay, the staff are great and always able to accommodate my strange schedule (late arrivals, early departures with a bag lunch since the Ok, the breakfast is pretty decent too.. I recommend room # 201 because there's a massaging chair in there!

This is such a nice hotel. Very clean and modern inside. The bedroom was very comfortable and spacious. The bed was amazing. The bathroom was great. Breakfast is complimentary and plentiful. Loads of choice including various coffees, cereals, omelettes, pancakes, waffles, etc. The reception staff on New Year’s Eve and New Year’s Day were professional, friendly and accommodating. The breakfast lady was a gem. We just needed a place to rest our heads half way between Jasper and Whistler but we genuinely had an excellent stay and totally recharged! Thanks guys, keep up the amazing work :-)

we spent xmas at the hotel, it was by far the best hotel we have stayed at in kamloops. The staff is so nice, helpful, and friendly. The breakfast is amazing, so much to choose from, definetly something for everyone even our pickiest kid loved it! the pool and hot tub is salt water and huge. the tv is telus so we could watch on demand tv and rent movies! i would not pick any other hotel!

We had one pet-friendly room which was clean. Family member was in for a medical appointment, and staff gave us clear directions and assistance to get to the hospital. Staff provided dishes for the dog, and gave us information about where to walk the dog, etc. Breakfast was good. Overall a great experience.