Hilton Waikoloa Village

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 10235 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Another 22 things you must know about Hilton Waikoloa Village during the pandemic

    Reviewed by Robert C(Sunnyvale, California) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our second consecutive year here at HWV, staying April 9-17, 2021. Submitting a negative covid 19 PCR test result pdf file within 72 hours of departure from San Jose through the Hawaii safe travels, and a negative antigen test result at the Kailua-Kona airport. Severe shortage of rental cars, with car rentals starting at $130 a day. No thanks. Speedi Shuttle cancelled on us due to a shortage of drivers, crediting our account $67. Took Ilima's taxi (phone or text 808-345-1206) from Kailua Kona airport to HWV for $64, with tip making it $75, cash only, as usual for taxis. If you park your car, $37 plus tax daily self park fee at the parking lot, and the 4 minute walk from the parking lot to the front lobby. $40 plus tax daily resort fee for Hilton Honors hotel guests. No resort fee for Hilton Grand Vacation Ocean Tower timeshare condominium guests The $40 daily resort fee covers the trams, three pools with slides, dolphins, flamingos, turtles, tropical landscaping, and maintenance. The Waikoloa Marriott down the street, charges $21 resort fee, and $30 for parking. No boats running and the waterways full of algae and plant debris from lack of maintenance. However the gardens and vast lawns are immaculately maintained. 4 minute walk from the parking lot to the front lobby. At the front lobby take the light rail train to Makai, Palace or Ocean towers. Electronic maps showing the locations of two trains running. Trains pause for several minutes at the end of the lines, until the other train reaches the other end. 13 minute walk to the Ocean Tower if you don't want to wait for the train. 90% of the rooms are hotel rooms built in the 1980s, small and dark, as windows only on one side. AC, Dorm size minifridge, with no microwave. So no heating up restaurant take out or leftovers. Exterior corridors facing the trees on the inside gardens very prone to noise from birds chirping. Some 150 of the 600 rooms in the Ocean tower have been completely rebuilt into timeshare condominiums, at least 50% larger than hotel rooms, with full cooking kitchens, living rooms, and dining areas. Wife and I went snorkeling in the lagoon 7 of 8 days. Saw turtles and countless colorful tropical fish, every day. Best time to snorkel is about 9am, after the shadows are gone. Come here at 2pm and the water is murky, full of dirt and sand from the bottom, stirred up by fellow snorkelers, people walking on the sandy bottom, children playing in the water, and water tricycles with huge plastic balloon tires. Brought my own mask, tube, and fins, all available at Blue Wilderness Dive in Queen's Market shopping center. Lagoon equipment rental shack rents them out for $15 an hour. Kamuela Provision Company, Big Island Breakfast, and Boat Landing Cantina are still closed. Only Nui Italian and the Lagoon Grill are open. Better restaurant deals at Kings Shops, 23 minute walk, and Queen's Markets, 27 minute walk from front lobby, in addition to the 13+ minute walk from Ocean Tower to the front desk. $150 Legends of Hawaii luau on premises. The Marriott sunset luau is $117. No grocery store on premises. Dancing Dolphins and Big Island Marketplace sell snacks and drinks at inflated prices. There's Whaler's general store in Kings' Market, and Island Gourmet supermarket in Queen's Market. We took home sushi from IGS everyday. Hilton Grand Vacations complimentary shuttle runs 7am-11pm picking up guests at the lower entrance lobby at 10 minutes and 40 minutes past the hour. Shuttle originally intended for guests staying at HGV King's Land, Kohala Suites and Bay Club, before HGV rebuilt Ocean Tower. We used the Hilton Grand Vacations shuttle every day multiple times when going to and from King's Shops and Queen's Market shopping centers. We had no choice, as Roberts' $2.50 Waikoloa trolley not running, and drivers were understanding. If you want to avoid the $37 daily parking fee, you can park at the Beach Access Parking lot across the street off the farthest edge of the HWV parking lot. No on street parking. Come for your car after 8pm, and the gate will be locked until 8am the next day!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Awesome Resort!

    Reviewed by Cherpion() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful resort with friendly staff and awesome views! Highly recommend this place! Enjoyed the paddle board yoga class on Friday morning and the pool bar at the Kona pool! Will most definitely come back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Unhappy camper

    Reviewed by amandaquintanar904(Riverside, California) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Sheets were dirty on arrival and could not ask for house keeping for 24 hours. Food over priced for what you get. Luau was horrible for 300$ Spent. I come here for my birthday for the past 3 years and this was the worst trip.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-2

    Beautiful, great for kids, no good food options (during pandemic)

    Reviewed by marcdL6648LV(California) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I just spent a week at the Hilton Waikoloa with my wife and kids. The resort is gorgeously landscaped, huge and spread out. The swimming pools are huge, beautiful and fantastic for kids. The lagoon offers a great swimming alternative, with water bikes for rent. The kids also liked seeing the dolphins (on the property.) Note *there is no beach* at the resort, but the nearest beach is a 7 minute Uber ride. None of the pool chairs have shade umbrellas (which is shocking.) If you need shade, prepare to rent a cabana for the day. There is no room service (again due to pandemic,) so if you want fresh towels or coffee you gotta hunt it down. We just went in April (pandemic,) so only one restaurant was open for the entire resort. It's an "Italian" restaurant, and honestly the food was just not that good. I've been to Italy multiple times- the food is to die for. But the Hilton's Italian restaurant was a below average approximation, even by "Americanized" standards. Also, the menu consisted of only pasta and pizza. (How many nights in a row can you eat pasta??) There is also one lunch grill open, but again the menu options were strikingly limited. In short, food became a major problem. We left the resort daily looking for other options (taxi, Uber.) There's one restaurant nearby on the beach (it's a 2 hour wait to get a table,) otherwise you're looking at the food court in the nearby mall. The challenge of eating was the biggest disappointment of our vacation. We paid for a luau night with buffet, but again the buffet was pretty bad and very limited. You are sitting in a large concrete area with tables, and subjected to 2 hours of amplified Hawaiian music from a stage- I would not recommend the luau. As a final note: This resort is so spread out that the architects installed a tram to help people get around. However the tram comes VERY infrequently, so you're better off just walking. I would not recommend this resort for anyone who's older and has knee problems, or disabled etc. In summary I think it's good for families and kids, but maybe not for romantic couples, and bring a TON of snack food for the kids to eat.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Fabulous time at Hilton Waikoloa Village

    Reviewed by Trail61413221930(Lehi, Utah) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at this resort was amazing. We attended the Luau on resort as well & were thoroughly impressed. The pools at this resort was the highlight for my kids & the incredible lagoon right on property is an added bonus.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5