The Palazzo at The Venetian reviews
20618 TripAdvisor reviews
Avoid Prestige
Jessie W on Mar 22, 2024
Prestige staff provide false information about costs when children are staying in the room - they’ll say it’s optional to add the kids and the kids can access the lounge with us but not eat/drink. Surprise, at check out you’ll have the additional charges added for the kids you declined to add to the lounge at check in. When you tell them the kids didn’t use the lounge they’ll refuse to take the charges off saying it’s not optional. Our kids didn’t use the lounge, but had we known we would have taken them. Check in staff should be held accountable for false information resulting in a poor experience and charges the hotel refuse to take off. The Club is rather lack luster and not worth the extra - a bucket and ladder were constantly blocking the doors to the lounge to repair a leak in the ceiling almost every day we were there. Our room was on floor 24 directly above the lounge so we got the smells of whatever was served at breakfast/happy hour (eggs, onion and meat were the strong notes) …rather nauseating having your room smell like a diner around the clock.
Credit card info stolen at pool! BEWARE
Callie S on Mar 21, 2024
Consider yourself warned! Do not eat or drink at the pool unless you want your credit card number stolen and used!!! The ONLY time I used my card the entire vacation, let alone let it out of my sight (so antiquated that here in the US our credit cards are taken out of our sight in order to pay) was poolside at the Palazzo! Then bam fanduel charges left and right!!! Thrives work there- BEWARE. I have yet to hear back from customer service after being passed around! They should know what is going on with their staff. Terrible. Tried a new place, won’t go back. I knew I should’ve went with the tried and true Bellagio!! Won’t be back.
Excellent stay
Experience63610 on Mar 20, 2024
I had stayed with my kid on a wheelchair. The staff were very friendly and did best to make our stay comfortable. The suite was clean and wonderful.The housekeeping was exellent! Great Chinese food within the hotel.
Casino hotel
luckycharmrv8 (Lancaster, California) on Mar 19, 2024
Certainly! Here's a rewritten version of your text: The hotel was impeccably clean with numerous restaurants offering excellent customer service. The entire casino was maintained in superb cleanliness. This hotel truly stood out as the best ever, boasting beauty and amazement with its abundance of gorgeous plants and roses.
Why wouldn't you stay here?
relaxingonthebeach (Toronto, Canada) on Mar 19, 2024
Wow. We loved our room and we loved that they gave us a sphere view. The room and bathroom were huge and clean and well appointed. The front desk staff were kind and friendly. The location was great for us as we were going to a show at the sphere. I can't complain about anything at all. I would 100% stay here again.