TripAdvisor Traveler Rating

Alberto and Omar and Garam all were so wonderful! They are extremely friendly and helpful. We had our bags kept safe while we checked out the resort. Our room was very clean, quiet, lovely stay. The pools are warm, and the food is to die for. Will be coming back for sure.

Roberto had incredible service! He was friendly, attentive and gave us great recommendations for the rest of our trip.

We had an amazing time and the resort is very family friendly. Our son loved the playground and water slides in the kids area and although he was too young to go to the kids club he was able to use the facilities with our supervision which we appreciated. The staff are amazing! Big shout out to Jonathan in the buffet area who was incredible and helped celebrate my birthday and make it great. We had him most days for breakfast and he really made sure we were taken care! Marco Polo was a great restaurant to go to (staff, ambience and food). We even had a saxophone player play one night on the patio. There were a couple of restaurants that we were less impressed with the food however had a wonderful time regardless. The food overall was really good and it was nice to have options (sushi, pizza and Mexican in the buffet area). Although the breakfasts were good, wouldn’t have minded more variety day to day. We ate out for lunch several days as the lunch buffet was flooded with hungry, persistent birds that were eating off of plates and eating from the food in the buffet area which was a major turnoff. Some of the club member sales staff were too aggressive which was annoying but most were friendly despite having an agenda. We also found it annoying that we had to wait until 9am to get towels even though the guy was there and we had wet kids after our earlier swims. They could have been a bit more accommodating. The shows were too late for us to go to with 2 young kids but seemed like good variety. We went to a dance party on the beach one night which was super fun for kids as well as adults who didn’t have kids. Was very impressive with music and theatrics. I loved the saxophone player who played in many areas and venues throughout the resort. Super awesome, talented guy. Our kids loved him too! Overall we enjoyed our experience and would definitely come back.

This is a nice Resort and the service is absolutely great. The staff was hit and miss friendly, but they all work very hard. Ramon was our server by the pool and was amazing at conversing, remembering our drinks and always smiling and joking. Alejo at the buffet always greeted us with a big smile and had our drinks on the way without ordering. The ladies serving drinks at the Lobby Bar in the evening also deserve a mention. Our room was clean and linens changed regularly. We did have to call twice out of the week to have our mini bar stocked with more water, but it could have just been a timing issue. We enjoyed Panchos Mexican Restaurant. We chose not to book any other ala carte, as we didn’t want to have a schedule but the times were definitely later than we would have wanted to book. The nightly shows were entertaining , the Michael Jackson show was great the whole theater was singing. We are early risers and were at the pool by 7am. You were not allowed to “save” seats before 8am if you weren’t sitting in them they did take your towels and moved your belongings off the chairs. Depending on the day there were lots of seats still available past 9am, but we did see lots of people did save seats and not return. The Buffet food was average but there was always fresh fruit and vegetables. If something was running low, we would wait about five minutes and they usually had it topped up. The snack bar always had fresh salsa and fresh fruit. Sometimes it was a bit repetitive but we could have visited the lunch buffet. The coffee bar was great serving lattes, iced coffee and a few light snacks. We had a great pool view room on the third floor and it overlooked the kids club on the opposite side. Our room had a Murphy bed which was nice for our family. We found the resort the perfect size, everything a short walk. I read a lot of reviews about the time share selling and was on high alert. Angel greeted us at check in and he was transparent in our five minute sit down and we said we were not interested at the time and he did not press the issue. We were not bothered by anyone in the lobby after our initial “no”. I did speak with quite a few gold members over the week and all of them had been members 10 + years and all were happy with their membership and had no complaints. Most of them said the resort was mostly young families or retirement aged people and not the crazy party crowd, I would agree this is the demographic we saw as well. We would return and recommend this resort to families and will visit again.

The hotel staff was nice and accommodating. We were lucky enough to get Roberto two of our nights at the hotel restaurants, he was so sweet to our kids making sure we had anything we needed to keep them happy while we enjoyed our meal. Roberto was the best.