Hotel Reef Yucatan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 317 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-3.5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Loved it!

    Reviewed by Livelaughlovebeach() on Mar 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is very clean and well kept. The staff are so friendly. I have some food allergies and the chef made me special meals which were amazing in flavour. He totally went above and beyond (Alejandro was his name). The room was well kept. The air conditioning worked great. Not sure why the hotel has negative reviews. The only negative was the restaurant hours and snack bar and bar hours. The snack bar should be open earlier. So when the restaurant closes there’s something to eat. And maybe even keeping it open until 5 or 6. If tourists come from Canada or the USA. Dinner time is typically 5 or 6. The restaurant is closed from 5-7. Personally I think closing from 4-6 is better. Also the bar should be open from 10 am. I feel the hours are not the greatest for the resting and bar.

    Reef, Yucatan

    Reviewed by Departure26322796406(Los Angeles, California) on Mar 27, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort atmosphere is very relaxing. It's not crowded, very tranquil. I liked the setup. You can go down to the beach and sit under a canopy. They had hammocks, sun chairs all over. You could take beautiful sunset walks and morning strolls and no one around.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Carnival Cruise All Inclusive Day Resort

    Reviewed by kirkwayno4(Hernando, Mississippi) on Mar 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to The Reef Hotel as a Carnival Cruise Excursion for the day. It was great, our guide, his name is Alejandro Fitzmaurice. He is a very caring, kind and a great man. He made sure that our visit was supreme! When we go back to Progreso Mexico via Carnival Cruise or if we ever go on our own, I will make sure that we contact Alejandro Fitzmaurice for everything. He is a man that will help you. The Reef has a buffet that is all you can eat, music, swimming pools that are great, activities, and very close access to the beach! Next time, we want to stay at The Reef. But Alejandro Fitzmaurice made our day wonderful! Thank you Alejandro!!!

    It appears that it was a good hotel but now it us old, understaffed, unpleasant.

    Reviewed by Frankruns() on Mar 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    As we entered the room we noticed the towels old and blacken, the ac running slow and noisy and the bed sheets stained. Service took half a day to bring clean linen and towels. The food was scarce and simple. We were supposed to be there 3 days but cut the vacations short one day and returned to Merida

    Disappointed

    Reviewed by jruiz2016(San Antonio, Texas) on Jan 27, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel looks like some time was beautiful but now is just the remains of what probably was a great hotel, the rooms and in general the hotel areas are poorly maintained, its 50 minutes away from Merida and prepare your self if you get hungry after 11:00pm everything is closed no snack bar no room service and there is not a store near for miles in a dark and lonely road, the staff is friendly that’s about all the good things I can say of this place, the buffets are scarce I guess because there is not much customers the food is a 3 out of 10 they have karaoke and some other activities at night but I really didn’t care to try them, in short for the Money is not worth it.

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