Jewel Grande Montego Bay Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1350 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never a bad time at Jewel Grande Montego Bay

    Reviewed by 2010JSM() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to come to Jamaica after our Greece trip got canceled and boy did our trip exceed every expectation. This was actually my 2nd time at the resort and 3rd time in Jamaica. I came back to the same resort because the staff last time was very attentive and friendly I couldn't imagine staying anywhere else in Jamaica, and they (again) did not disappoint! We didn't meet one staff member that we didn't love and everyone made sure our drinks were always full and our smiles were always out. The Hotel did an AMAZING job at making us feel safe during these times. Everything was constantly being cleaned, temperatures checked, and hand sanitizing stations everywhere. My fiancé (boyfriend at the time) worked with the hotel to setup the most romantic dinner on the gazebo for him to propose. We had Mario as our amazing waiter who made sure we were taken care of and happy the whole night. The hotel even had a photographer come out right after he popped the question, which we are so happy about since we now have amazing pictures! The Food was AMAZING. At most all-inclusive resorts, you only expect to receive subpar food but this was not the case at Jewel Grande. They are rotating restaurants since the resort has less staff - a different restaurants every night and 2 restaurants on the weekend. Every restaurant was amazing and it's hard to say which one was my favorite....and this is coming from a food snob. Full room-service (with a large menu) was still available which was also very nice. Also, make sure to go down and get breakfast at the buffet and say hello to Tishell! She is amazing and always suggested I take a mimosa to go....the girl knew the way to my heart. The resort has 2 pools - one outside of the lobby and one by the new building which I would consider the "fun" pool. Crazy enough, we would get the pool outside of the lobby to ourselves for the whole morning. The other pool is where a lot of the fun happens. There's always games going on, music playing, and was always a fun time. If you get Dowait as the party hype man find yourself lucky! We would talk to Dowait for hour’s every day and he really helped us to come out of our shells. It also has an amazing swim up bar with amazing bartenders: Henry and Darrian just to name a few. The Lobby has a great bar which is open at night and constantly playing different sports games on the TVs. We met our new family member Gary here who bartends at the lobby bar and made the night we got engaged so much fun (from what I can remember....too many delicious cocktails). We made sure to see Gary every night and he truly made our experience so amazing. Make sure to go visit him! We stayed in the one bedroom grande luxe oceanfront suite and it was GRANDE. The room was in the new building and was very updated with 2 beautiful balconies and the largest bathroom I've ever seen in a hotel. The large walk in shower even had a window with a beautiful view of the luscious green forest. The beach has a plethora of water toys to use and lots of shaded and unshaded seating. The grounds alone at Jewel Grande are very impressive. You can tell they put a lot of money into keeping it pristine. The have an amaaaazing SPA here as well. I've went both times I've visited and every time gets better and better. The SPA also has its own salt water hot tub, which is huge, and a soothing mineral pool. I would 100% recommend getting a message here during your stay. If you made it all the way through my extremely long review of the hotel you should now understand how amazing this hotel is and how you will leave feeling like family. Do yourself a favor and visit Jewel Grande Montego Bay Resort & Spa. One Love.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Another AMAZING experience!

    Reviewed by DrNicoleThePulse() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Chef Kasheif and Lifeguard Lindsey were awesome! The ENTIRE staff is great. So helpful and kind. This is the third time we have been to Jewel Grande in the past year and will be back as soon as we can. The property is exquisitely cared for and the food quality is impeccable. LOVE the beach!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    AWESOME RESORT

    Reviewed by sunseekervt8(Vermont) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I would recommend this resort for sure. We had an awesome vacation. We spent 8 wonderful days @ Jewel Grande. The staff was awesome and made sure you had everything you needed or wanted. Even with the whole pandemic covid thing going on. The resort was so clean and well maintained. They were constantly cleaning everything and there definitely weren't any fears for us. The food was OUTSTANDING every single meal we had was excellent. The resort was slower because of the pandemic but that was fine with us. It was almost like we had the resort to ourselves some days. Just a few names of the excellent staff. Tishell,Onell, Jodi_kay, Carolyn at breakfast buffet made the best omelets. Gary @ the lobby bar made excellent drinks and was a comedian and made you feel welcome. There are so many i missed and forgot names but again the whole staff was very welcoming and so happy to have us visiting. And finally a huge shout out to Dwight on the entertainment staff. He made everyday fun with the music games at the pool. We will be back for sure.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    The best resort we have been to!

    Reviewed by nicolebD8235AO(New York City, New York) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot recommend this place enough!! We were recommended to the hotel by a family member and we were not disappointed! from the moment we arrived they couldn’t do enough for us, such genuinely welcoming people. The food is exceptional for all inclusive, way better than other Caribbean islands we have been to. Massive shout out to Dwight!!! What a great guy! Also Jevan and Kevin!!! Tracey was so accommodating and did a fanatic rum tasting for us, highly recommend the Appleton 21!! And last but not least, Gary! We were never without a drink under his watch! We are already planning our return trip! Thank you!!

    Wonderful Belated Anniversary Trip During Covid

    Reviewed by Renaee H(Madison, Alabama) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There is no way to sum up the Jewel Grande in one word. The resort is amazing! This is our fifth trip to Jamaica and our first stay at the Jewel. It will not be our last! When we pulled up to the front we were blown away with how gorgeous the outside and the grounds were however the inside was beautiful. Every square inch of the resort is so well maintained & stunning. Our room was located in the Sentry building. We were on the 11th floor and had an OF premium junior king suite. The room was fabulous. It was so spacious. The soaking tub and gorgeous tile shower in the bathroom along with the double vanity sink was beautiful. But not as beautiful as the VIEW! Each and every person on the resort was so welcoming & polite. We wondered about the entertainment since the resort was at a low capacity due to Covid but it too was so fun! Javan & Dwight with the entertainment team were wonderful & did a great job keeping the guest involved in pool games and Javan was at the main lobby bar each night playing some great music. Gary at the main lobby bar is a treasure and I miss my rum and cokes. The food at each of the restaurants was also delicious. My favorite was the drunken chicken at Waves. Both pools are gorgeous but we were partial to the pool with the swim up bar. I am so glad that we decided to visit the Jewel Grande and I cannot wait to return.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5