Sandals Montego Bay

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6881 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Romantic Getaway

    Reviewed by janiceyork() on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Jamaica and after many recommendations for many friends we quickly chose Mobay. We were also advised to spend the extra money and take the butler service. Let me tell you Mobay did NOT disappoint. The service was second to none, the property was immecualate, the food amazing, the drinks....were spectacular! The staff was absolutely amazing and we actually rebooked prior to leaving our week long paradise. The best part of this amazing trip was the time of being pampered with my rock star husband. I am already counting the days until we return. Any one thinking of making this trip... trust me when I saw it is well worth every penny spent. The old saying there is no place like home has never been a truer statement. Everyone there goes above and beyond to make your stay absolutely amazing.

    Fabulous Jamaica Vacation with Sandals

    Reviewed by EricaAnn() on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love Sandals! This was our second trip to a Sandals resort. Our first was to Ocho Rios. We love Ocho last year, and we loved Montego Bay this year. It is noticeable that Montego Bay is older, but we were happy to visit the flagship resort. We found the restaurants were good, but food didn't seem quite as available to us...snacks specifically! We were spoiled from Ocho with the constant meat pies, nachos and ice cream! Montego Bay had other alternatives...like the Cafe de Paris with amazing crepes...one of my favorites for sure! Cucino Romano didn't quite live up to hopes (ran out of break and pasta one evening), but Butch's Steakhouse was 5-star...along with Tokyo Joe's! Stewfish was really really good steak. As always, completely throughout the entire resort, the staff were EXCELLENT!

    Beautiful resort

    Reviewed by Dippa7887(Isle of Wight, United Kingdom) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent a week here in January. This was our sixth Sandals trip and second time to Jamaica, previously staying at Ochi, Antigua, Royal Barbados, Halcyon and Grenada. Staff SMB has without doubt the friendliest and most professional staff of any sandals we have been to. We honestly couldn’t fault the people at the resort - they went above and beyond in any interaction. Restaurants This was some of the best food we have had at a sandals property, with Grenada being the only exception. We did feel that this resort has tried to make their menus a little cheaper (less steak throughout the resort and none served at breakfast, reduced premium seafood options) however this didn’t impact on our enjoyment at all and the breakfast burrito at Cucina in the morning was to die for! Make sure you have a reservation or two for Butches. The meals and service are superb! Soy was also a firm favourite, as was Oleander Room. Rooms Our room was an Oceanfront Penthouse Club Suite which has the most incredible view. It’s not the largest suite we’ve stayed at in Sandals but it was fine, the room is starting to look a little tired though which didn’t bother us. Club service was ok. We had to phone every day to ask for more champagne which was frustrating and the delivery of Footprints was inconsistent. The club team were very helpful with booking restaurants though which meant we could eat everywhere wanted. Housekeeping was fantastic and couldn’t be faulted. All of my requests were fulfilled and the room always looked incredible. The departure lounge really lets the standard of this place down though - time to sort that out please Sandals! Pools & beach We found the pools cold which was a real shame as we are normally pool people, and this is probably the biggest reason we won’t return to this resort. During our stay the winds were unusually high which meant that we weren’t able to make full use of the included activities - a pity but not the resorts fault. It also meant staying on the beach was uncomfortable because of the sand flying into your face constantly, so even more frustrating that the pools were so cold! There is no real waitress service at the pools or the beach either which was also disappointing as this is something sandals does well at every other resort we have stayed at. One real positive for here is we never once struggled to get a bed despite all of the butlers. There are so many areas you can choose to visit that you can always find somewhere decent to be. Overall This is a lovely resort but not one that we will return to because we prefer a resort with better pools and poolside service. Having said that, if you want a beach resort and aren’t worried about waitress service or if you have a butler, this could be the one for you. The food and service is superb and we look forward to visiting here when we stay at Royal Caribbean later this year!

    Lovely Stay

    Reviewed by rhondas542(Chicago, Illinois) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We used Club MoBay services and very happy we did Saturday is very busy and it was a breeze getting through to lounge. Sandals had a private transfer which was amazing felt like royalty, loved it. Check in was quick through club. Room was PJS 313, was disappointed one side of patio door seal was blown so magnificent view was obscured and that’s the reason we pay extra for that room is the view. There was no wine in room so had to call right away which was taken care of immediately. Dalton at Bayside breakfast was always so welcoming and always had our coffee and mimosas brought out each day during our week stay. Room service was much faster this time around compared to 2 years ago which was appreciated. We took advantage of snacks being delivered in the afternoon after the beach (loaded nachos and cheese board). Had a wonderful message with o’dell or something like that ( wrote it down and lost note) he did a great job working out the back tension. Marie at Soy was a breath of fresh air and made us smile. Kevin at Oleanders also was sweet and took a picture of us with our phone with the sunset, excellent service! Best dinner all week was the French at Bayside on Friday our last night. Presentation and taste was absolutely amazing had the lobster Termador (not sure on spelling). The creme brûlée’ desert was also the best all week. The bar staff were all amazing, Shanequa at main bar on our last day helped make us less sad to leave. The beach and snorkeling were wonderful, Arail captain that took me out on snorkeling picked perfect spot saw a big stingray, he was the best! My husband and I had a wonderful week and so we booked again before we left. Many of The guests that smoke were very inconsiderate by not smoking in the designated areas. Smoke right in front of you on the beach and on their patio so smoke goes to you. Didn’t have that problem 2 years ago. Thank you Sandals for a great trip looking forward to our next.

    second time visiting

    Reviewed by Lisa A(Sudbury, Canada) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our second visit to this location.Huge bonus for us is the short transfer.We booked luxury level this trip to see the difference. Check in was awesome ! We where offered drinks while we sat in the AC room .They had us checked in within minutes even booked our cabana on the island at SRC before even taken to our room. We booked DL deluxe and was put in the cottage walkout room. Room was ok. Definitely needs upgrading .Had several issues with our safe. after the third attempts at fixing it they replaced it.The only glitch running out of TP on the morning of our check out .. But other that’s that .. we had reservations at Butches loved it , amazing service . Always had chairs as I am an early riser . even in the afternoon we wanted to change locations had zero problem finding chairs .Service was always great . The absolute best drinks we had where at the Lattitudes bar. All in all great Second visit.Would definitely book this resort again just prefer to stay in the almonds building as we love being oceanfront