The Royal at Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8128 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    They are back open and better than ever

    Reviewed by Scott G(Manchester, New Hampshire) on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was sad the Cove was closed in January, however we were moved to the Royal and had one of the newly remodeled rooms. It was light and bright and ultra clean. Only the Royal and the Reef are open right now. They are perhaps at 20% of occupancy. There was lots of space, no lines and i felt completely safe. You need a covid test within 5 days of your arrival. You can not leave the resort or need another test. If you stay 6 or more nights you will need another on site on day 5. Atlantis is the cleanest it has ever been. The pools at lots of space between chairs. The casino is non smoking and i LOVED it. I hope they stay that way. The workers were happy to see us and all were very happy to be open and able to help. The buffett's are closed. But there was ample to eat. It was a great escape away and safer than going to Walmart. The flights were empty, beach empty and no one crowding you. I can not wait to come back. There was ample sanitizing stations with liquid and wipes.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    WE WERE HELD LIKE HOSTAGES AT THE GATE DURING COVID!

    Reviewed by Cruiser535687(Hartford, Connecticut) on Jan 01, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Where do I begin? I booked a trip to the Nassau for my family of 6. We were upset to see Atlantis had closed so we had to rent a house. Prior to arriving, Atlantis opened back up. We were so excited, we booked 2 rooms for Sunday and Monday night, the 13th & 14th of December. We were well aware of the Atlantis, Paradise Island & Bohemian rules. If you were to stay passed 5 days the government requires you to get another COVID test. I printed out Atlantis's requirements and accommodations during the pandemic. They specifically stated they had on site testing for all of their guest every day on the website. I'm sure you see that. Considering the rules for the island were, if you stay past 5 days you need to retest. No problem right. WRONG! Huge problem, because there was no testing that day. And there was no testing on the entire island. Everyone being held called all over the island to every medical facility. We arrived on Sunday and my family as well as about 20 to 30 other people were being held like hostages in a 3rd world country by security at the bottom gates. They wouldn't let any of us in because we did not come straight from the airport. Myself as well as everyone there were so irate and confused as we were all in agreement that we can use their testing site as stated on their website. Not to mention if we were all booked to arrive that day from outside Paradise Island and there were no labs and testing sites open on the island then they were the only place to get one. The Manager, Marcus, was as useless and helpless as one can get. He pretty much said nothing, skating around us on his phone telling us he's sorry. The entire security staff kept apologizing and expressing how confused they were as well. They said normally the testing site was open but "Not Today". After 6 hours of my kids sitting in the grass hot, tired, hungry and upset, I decided to leave and go back to a house rental. The most frustrating part was listening to the people on the phone when you call Atlantis that there was no problem booking a room, there's testing on site, everything is normal as usual yet their was a SH!& Show of upset guests. As we waited for out taxi, we were told that management was trying to get someone out there to test everyone to let them in. I wasn't waiting around for that, as we only had 2 nights there. I wasn't going to wait a minute more for their unprofessionalism and incompetence. What was more infuriating. I called the next day to speak to the front desk and the woman was confused and perplexed as to why we were told there was no testing. She said, they are there everyday and currently there right now in Beach Tower. I explained what happened during our arrival and she was shocked. I had called to get our money refunded and she suggested I contact customer service quality assurance email to explain our situation, refund and compensation for our troubles. Do you think we ever received a response? Nope, not one. We got a refund, so I know they read it. But no decency to even apologize for flying 6 people from Connecticut to stay at their resort just to turn around and sit in a house. I flew those kids down there for the water park only or I would have never gone. What waste of money. I spent my birthday vacation crying due to the disappointment and moreover, not giving the kids the vacation they expected.

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1

    Back in business

    Reviewed by 208keith(Chapel Hill, North Carolina) on Dec 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just came back from a trip to Atlantis. Great to see the place is operating again. The staff was awesome, very friendly and helpful. Food was also very good, and we tried several of the open restaurants. Not everything is open every day (yet) so be aware if you are going soon. Covid protocol is pretty strict, but it was welcomed. At the pools and slides, masks were not required but anytime you went to a bar or in the buildings you had to sanitize and wear masks. Crowds were non-existent, so it was easy to social distance. Very happy with this trip!

    Not worth the money

    Reviewed by nchasetwins(Aurora, Colorado) on Dec 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So I am currently at Atlantis, and overall I think this experience is not worth the money. I have traveled a lot over the years and was given this opportunity to check this place out and overall the commercials are way better than the experience. The staff here is extremely pleasant and polite and for this being opened just a few weeks after Covid you can tell the staff is glad to be back. Not everything is open, which is disappointing but also understanding. The good thing is there are no lines for the rides for the kids. The biggest issues I see are the management is letting this beautiful place go. For example, the main bathrooms in the lobby should be up to par but in the women’s bathroom the counter tops and sinks need to be repaired along with the stalls. For all the extra fees we pay to be here everything should be working and nothing should appear out of date. The phones don’t work properly and things appear to be worn out. I got a massage yesterday and the sauna and hot tub would be given a 1 star out of all the places I’ve been to. Nothing spectacular about the spa and I would equate it to a massage envy. The food is just so so and I am a foodie and tonight was the first night I found a dessert worth the money. Olives had a good dessert but the rest of the food has been mediocre at best but the prices are through the roof. The pools are nice and relaxing but not every ride is open for the kids which is disappointing but I think the place is trying to rotate staff so they all get a shot at working. It is disappointing there is only shark bites open by the pool because after 5 days of only having that as an opportunity for a meal by the pool, it gets old. The staff keeps getting g our bill wrong so we continuously have to check and fix it. Since we got here, it hasn’t been right and we keep being promised it will be fixed. It is nice to be a way, and they are super careful about Covid so for those scared of that issue, this is probably safer than back home.

    Amazing view but the pools are too cold

    Reviewed by 533travelerf() on Dec 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is beautiful and well kept. The staff are very nice and helpful, doing their best to keep everyone safe. However the pools are frigid, including kids pool (and the beach water is pretty cold in December). Perhaps it's because they just reopened or maybe it's warmer in the summer, but it's disappointing.