Overview
Ideally located between Times Square and Central Park, the Sheraton New York Times Square puts you in the heart of Manhattan's best attractions. The contemporary-styled hotel is within walking distance of Fifth Avenue shops, Broadway theatres and Central Park.
Resort fees include
- $30 Food & Beverage credit available at all outlets (daily)
- Top/View sight-seeing bus tour or a two-hour bike rental (two tickets per stay)
- 30 - minute workout class with our fitness professionals (daily)
- Premium Wireless internet and local/long distance calls
- ** Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change
Check in
3 p.m.
Check out
12 p.m.
Rooms
1781
Inclusions
Rooms
Amenities
Location
Reviews
Bad experience Sheraton NYC-
LuisP705 (Montreal, Canada) on Mar 18, 2024
I thought it would be a good opportunity to share my honest review about this hotel we used for our family trip to New York for new years. We booked two rooms 5001 & 5037 on December 30th for 3 days. We paid in total over 4k for our stay. Room 5001 was not properly clean when we got the room & found dirty underwear from the previous guests (the offered 150$ complimentary breakfast to cover up). We had no fridge in the room to store water & medication and upon inspection we found the windows locks on the 50 floors had been altered to be opened. Thank good we found out and quickly re-installed them. But the worst part of the trip was at check out on Jan 2nd 2024, We got over charged 2100$ USD on our bank/interact card. We called them on the 5th of January to avise them but they said it was normal/30 days money would come back. 90 days and few phone calls later money was still not returned as explained on our first call. We opened a case with the bank for fraud and advised the hotel we would pursue legal actions. Miraculously the money was deposited back 48 hours later. We wasted so much resources back and forth with the bank and hotel, never got explanation. I strongly recommend to watch your charges and fights to the end in case you get overcharged.
Terrible Experience
Louis V on Mar 12, 2024
Unfortunately I had a very disappointing experience. I am lifetime platinum member with Bonvoy and was told that really doesn't matter. The front desk manager was very unprofessional and couldn't care less about my experience. They didn't have our room ready until close to 6;00 PM and we unfortunately missed our Lion king show and dinner reservations. I would not suggest this property as they don't care about anyone!
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