Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6793 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    awful and i havent even stayed yet!

    Reviewed by 379kimberleyk(Bournemouth, United Kingdom) on Sep 01, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Absolutely disgusted with their customer service. What with covid making everything a challenging, unprecedented time, you would of though their customer service would be paramount! I have made numerous emails and messages via booking.com since June 2020 to amend my booking due to covid and NO ONE has come back to me. I am absolutely appalled and left completely in the dark.

    Ripped off

    Reviewed by Janewardman() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Checked into this hotel after along journey, both me and my daughter very tired. Checked in at the desk, with paperwork from love holidays stating that our room had been booked and paid for, the man on reception then charged me $700. Saying I what I didn’t spend would be refunded. Arrived home waiting for refund never came spoke to the hotel who have informed me that no refund would be sent as the room was not paid for, very unhelpful, as are Love Holidays, never going here again or using Love Holidays, absolutely disgusted the way I have been treated, doubletree Hilton didn’t want to know.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-1

    Good value

    Reviewed by unrealnazza(Wallsend, United Kingdom) on Apr 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was in an amazing location, within walking distance of everywhere. Not far at from times square. The room was clean and quiet spacious, as was the bathroom. I would stay here again. Good value for money.

    Mwenda

    Reviewed by Traveler738510() on Apr 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time and the staff were very friendly and professional.we stayed for a week and we go in August 2020 for almost 2 weeks. They looked after us and they provided advise how To get the places we wanted to visit.

    Love the great service at this hotel

    Reviewed by mlkphd83(Sacramento, California) on Apr 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dollar for Dollar, this hotel packs a punch! The front desk really tries to take care of customers. A very special shout out to Bolivar in the restaurant for breakfast. What a warm, friendly, and welcoming guy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5