Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6278 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Our hotel of choice!

    Reviewed by drsous81(Pittsburgh, Pennsylvania) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have now stayed at this hotel more than 20 times - that being said the last time was over 3 years ago! When we walked in we were greeted by the normal line of people trying to check in - but after about 5 minutes we were pleasantly surprised to be greeted - by name- by Sylvia who continues to be one of the most amazing hotel employees we have ever encountered. Her guest service exemplifies what the industry should be striving towards. That being said every member of staff we came into contact with was as great as the previous one! One more shout out to Bolivar in the breakfast restaurant - he makes mornings a treat at the hotel! Thanks to all who made our stay stellar - Again! Matthew

    The perfect hotel stay!

    Reviewed by versacelumpia() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here a few weeks ago with my girlfriend and I have not found the time to write an update of my stay. Going to New York, I was really worried that something might go wrong, but that was not the case. The whole front desk staff made sure I was alright during my time at this property. I just want to give a huge shout-out to Vicki for taking care of me throughout my time here. She answered all my questions and was always so happy to see me whenever I was there at the front desk. Silvia was excellent as well and she helped me whenever I needed someone to assist me. Mari and Cecebila (I'm sorry if I got the name wrong) were very polite when I came down for breakfast. The gentlemen who helped me with bags were fantastic. Please keep this staff together!! The hotel has a bar that is open until around 12. They have a restaurant as well past the elevators downstairs. Overall, I had a great time in New York and I'm so happy I found this one. The location is great! I didn't hear any street noise from my room and they have This is definitely the hotel I will be staying at when I return to Manhattan.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Good location

    Reviewed by kferrell1(kferrell1) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel is in a good location. A coffee and breakfast spot in next door. Check in was slow as only 2 people were working it. I appreciated the chocolate chip cookies. The room was clean and small. The bathroom was terrible. Our bathroom had a glass stand up shower that had a terrible opening and flooded the bathroom floor everytime you used it. The bathroom has been flooded too many times as the bathroom door is now ruined from the water damage and will not shut at all, making using the bathroom and showering embarrassing when not in the room by yourself. The bar was always busy, but there was no place to grab a tea or coffee or food unless you went outside of the hotel.

    Not very comfortable

    Reviewed by tyronehart17(South Amboy, New Jersey) on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The room had paint chipping on the walls there was no refrigerator and the air conditioning unit was old and made so much noise. Then the front desk forgot to take the deposit and locked us out of our room when we came back late and tired we found out we have to go over check in again because of the front desk mistakes and again locked out at 12 am was no fun. Then I also reported a homeless man on our floor for hours

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-2

    Good place to stay

    Reviewed by justme7791(West Sussex, United Kingdom) on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff were really friendly and helpful and the hotel itself was really well presented, although some bits of the room needed some attention and repair there were not bits that affected our stay and overall the room was great. The bed was comfortable but pillows could be better but I'm fussy about pillows anyway. The hotel is a few minutes walk to grand central station so easy to get about. If you fancy a walk it realistically take about 30min to walk to times square. Our only downside was that on the last day we were sat in the lobby waiting for our taxi and there was nowhere in the hotel to buy a tea or coffee while we were waiting. Overall great experience and would definitely recommend this place.

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