Renaissance Hotel 57 reviews
1970 TripAdvisor reviews
Don’t refund money
Ulvi H on Mar 22, 2024
They don’t refund the money back when free cancellation occurs. I booked a room 1110$, but due to some reasons I was obliged to cancel but till this day I haven’t got my money back. I wrote to Agoda. They try to contact them, but they can’t get response to.
Do not make a reservation with this hotel, they will not give you your money back
Wibo8 (Madrid, Spain) on Mar 19, 2024
Be warned that this hotel will not refund you your money, Terrible experience with this hotel. I made a reservation through Booking in December which I had to end up canceling. I spent 2,500 dollars and I am yet to see a single cent back from the hotel. Furthermore every time I try to call them they will not pick up the phone. If Booking does not manage to get my money back I will sue this hotel .
Refund
Carlaparodi68 on Mar 18, 2024
I had an extremely disappointing experience with this hotel. I made a refundable booking in December 2023, which, unfortunately, I had to cancel. Despite the clear terms of my reservation, I have yet to receive the refund for the charge that was immediately applied to my credit card at the time of booking. I have persistently reached out to the hotel staff through phone calls, only to be met with inconsistent responses and no resolution. Furthermore, my attempts to communicate via email have been completely ignored. This lack of accountability and customer service is unacceptable. Terrible experience overall.
Refund for cancelled booking
asifaa2021 (Muscat, Oman) on Mar 16, 2024
I am waiting for refund for cancelled booking and its a nightmare to wait for refund. I am aiming to visit in August. Did my booking last month and cancelled haven't received refund which is not a good service. Please improve it and refund soon
Great staff, comfortable rooms.
Lisa B on Mar 09, 2024
Raymond made us feel welcome at arrival and gave us a great tip on breakfast location. Beds were comfy, room was clean and rooftop view was a nice plus! We had draining problem with sink and it was corrected immediately. Great Location! Will stay again!