Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4341 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Far better than other resorts

    Reviewed by Rainyreviews(New Hampshire) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 4 nights in August, regardless of the covid restrictions the resort made sure we were all taken care of when it came on to having multiple options for food, great entertainment (noir night club) the fast delivery of room service. I loved that a mini bar was included, very convenient and thoughtful. The level of service displayed at the restaurants and bars are top notch, one staff that i loved was George at front desk, so warming and attentive, please ask for this guy when you’re checking in. The spa was also a nice addition to our stay, very relaxing and well worth it, prices are not cheap but the treatments are phenomenal. The rooms were cleaned very well, we always had doubts about hotels and there cleaning process, but moon Palace really out did our expectations.

    Great Time at Moon Palace Jamaica

    Reviewed by ishenkumbak() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I enjoyed a three day stay a Moon Palace Jamaica. The food was great especially the Japanese dinner. The drinks were of high quality and the surroundings and pools were clean. My ride on the artificial surf was wonderful. COVID-19 precautions were proper and strictly enforced and observed. Felt quite safe. Room was sanitized and sealed, masks available etc.. Good place to vacation.

    Perfect Family Vacation

    Reviewed by jadonc973(Princeton, United States) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely love this resort. couldn't ask for a nicer place to stay or find friendlier more helpful staff. Love the Flow Rider Devar, Shamar, and Diego are awesome made my kids and I feel like family. Food is awesome even with Covid changes. Also had an emergency with passport and Nikita saved my mother-n-law from missing her flight. If you are looking for a place to stay where the food is great and staff makes always makes you feel welcome then this is the place for you. But if you are wanting a snooty uptight place this is not for you.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    No regrets!

    Reviewed by Shellysmith09(New Jersey) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We checked in on August 31, we were greeted and checked in by George, his service was exceptional and very welcoming, we stayed in a super ocean view deluxe room, the view was a beautiful one, we love love loved the spa! Its was to die for, the various treatments and the elegant layout of the spa, it was just beautiful. The food quality is very high, the level of flavor is superb, this was my 2nd time to Jamaica but first to moon palace and I have to say I’m glad i did. Thank you to all the staff that made the stay an enjoyable one.

    Paradisei

    Reviewed by eik006(Sicklerville, New Jersey) on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My cousins and I have been here twice in 6 weeks! The service is stellar, the food is fabulous, the amenities are wonderful! The amazing staff on the beach - Scottish Chafee, Rowan and Raj took exceptional care of us! We enjoyed all of the restaurants especially Mo Mo and the chef Wayne who entertained us while he made our tasty dinner!