Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4427 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best place to stay

    Reviewed by nakita j(Jamaica) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of three hotels we stayed in December and I give Moon Palace the number one place to stay the room service was excellent the menu is on the TV and you just have to browse through it and order you have a wide variety to choose from and the Palace club sandwich is the best I ever had. The Jamaican breakfast each morning is so good with their hot chocolate tea I can really say Moon Palace have the best food and some of the staff goes above and beyond to make your stay a memorable one But I must give a big thank you to the kitchen staff especially the ones who take the meals to our room they are very professional and on time they do not come in your room they stand at the door and you take the trays this hotel has every thing if you dont want to leave the property you dont have to entertainment for the whole family is there and a small bottle of hand sanitizer and mask is in your room and the room is very clean and comfortable you always get a welcome bottle of wine in your room and a well stock mini bar that one phone call will restock I would say moon palace is one of the best hotel in Ocho Rios

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Stale food in 24 hour cafe & music too loud in club

    Reviewed by Aliyahu6(Margate, United Kingdom) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Very overrated and boring hotel. Weak entertainment nothing really to do. Daniel (female on guest relations) very awful to deal with and had part in ruining our time there. Raodian amazing friendly helpful kind and nice as well as the staff in his section of work. The animation team are non existent. The personal trainer in the gym lacks charisma and imagination. The ladies who serve by the pool all wonderful forgive me cannot remember names. The staff who deal with water sports literally do. Nothing but sit there and are not very friendly. Food is great but if you wanna put on weight then by all means go ahead. I personally would not recommend this hotel if you are looking for some fun vibes and great entertainment. To eat everyday then yes ok but the food in the 24 hour cafe is stale the chocolate truffles are stale the sandwich is stale and for the price per night this is not acceptable. Restaurant service very poor and food not great. The lifeguard with the dreadlocks female not friendly. We had a real bad time there overall and the rooms are small. I’ve stayed in majority of the hotels in Jamaica and this one is very much overpriced for what it has to offer!

    New Year's at Moon Palace

    Reviewed by 755jonj() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had another excellent week at Moon Palace highlighted by the incredible staff that we encountered. The physical facilities are nice and have been adapted for COVID safety in all areas with sanitizing of hands, phones, temperature checks and shoe cleansing on arrival. The staff have maintained their high level of training and we observed excellent hand cleansing and safe practices by the wait and bar staff, also cleaning pens and counter tops by the guest services and front desk staff. Although the service throughout the hotel was excellent there are always a few standouts that go above and beyond that deserve to be recognized: Our concierge's Veronica and Ronick were simply the best. In the Pier 8 restaurant, Yanique and Najir were outstanding in making our dining experiences perfect. Our Sommelier Leon enhanced our dining experiences with accurately pairing wine selections for our dinners. In Buccaneers reef the buffet food was fresh and watched over carefully by the staff. The plates were maintained behind the counter and foods were served by the staff only. Dane and Roadain were our stand out servers. Nickeisha was an amazing pool concierge who went above and beyond to meet our needs. We can't wait to get back on the beach with her again. Dwayne was our outstanding staff at MoMo. No trip to Moon Palace is complete without a trip to the spa. Their front desk staff was incredible. Our outstanding therapists were Shawna and Jay. We look forward to their excellent massages on our return trip. Our servers and bartenders in the lobby and piano bar are simply the best: Sabrina, Tamara, Odain and Jerome....when we see them we know we are home. We look forward to our return trip this month. We chose Moon Palace because of the safety measures instituted by Jamaica, the hotel and the transportation company that they utilize (JTL). The service and food are incredible. The friendly and attentive staff keep us coming back year after year. To all the managers behind the scenes that maintain the quality of each department, we thank you.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fantastic Holiday

    Reviewed by raymond l(Wishaw, United Kingdom) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have recently returned and are looking forward to going back already. First and foremost I need to mention the people who made our holiday so great and they were the Staff ??????. The ENTERTAINMENT team Simone, Kahill. Rowell they worked so hard and really made my kids feel special, every day they made a point in speaking to us and were just brilliant. BARTENDERS & WAITRESSES How these guys do it I don’t know. Lesina, Horace and Nicholas, on our first day they remembered our names and our drinks, we didn’t need to ask they just came with them and ALWAYS asked if we needed anything - superb. We arranged a meal on the beach and Khalim and Natoya really looked after us and made it a very special occasion for us all. PIANO STAFF sorry can’t remember their names but every time we went in there (every night) again didn’t need to ask for a drink they knew and served us some lovely drinks. THE CREPE PLACE (near to piano bar) These guys were brilliant as again they knew our kids names and what they liked after the 1sr time of asking. All in all this holiday was brilliant and ALL due to the staff who looked after us, they were all so friendly, attentive, couldn’t do any more for us as Guests. We will be back and will definitely encourage anyone to visit The Moon Palace for their holiday. Thanks again and see you soon

    Our First Trip - Not quite Mexico-level Palace but Very Close

    Reviewed by tagreen60(Castle Rock, Colorado) on Jan 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I went to Moon Palace Jamaica once Jamaica and US resumed travel at the end of August. We were almost hung up by the changes in the entry requirements, but we got there and found a nice oasis of relaxation. There were a couple really bright spots and a couple downers, but the downers were primarily related to traveling during the pandemic and being restricted to the hotel, so that is understandable. Getting to Jamaica was an adventure. We were fine to travel and the about a week out from our travel, the rules changed and we had to get tests and approval from Jamaica to travel. We were able to get our tests in time and got authorization from Jamaica to enter while waiting at Newark for the flight to Jamaica. Like others who have commented, we found we needed to call the Jamaican health ministry several times to try to get approval the night before our flight. If you haven't heard from Jamaica Health after 2 days, start calling the public numbers - even calling and getting no answer seems to get a response. The resort was almost the Palace experience we were use to in Mexico and there were some key people that really helped make it great. However, there were more "no - we can't do that" at our 10 days in Jamaica then we heard at our 6 years in Mexico travel. The pool team wasn't very fun and they seemed more concerned about getting a work out in than entertaining guests. However, the resort had maybe 10-15% occupancy when we travelled, so all of that has to be in perspective. Other than some of the staff not truly feeling like Palace, the GM from Moon Palace Cancun made us a deal we couldn't pass up and upgraded our membership on site. That led us to the VIP section of the beach (although the beach was empty so you really had most of it to yourself). The resort is on a beautiful cove and so the beach and water is really calm and perfect for relaxing in the sun and cooling off in the water. And we cooled off a lot as it was blazing hot (hotter than same temps in Mexico). We enjoyed the activities that were running, but missed being able to go off resort, except for two special trips by ourselves that the resort arranged for us. Our biggest disappointment was that the buffets were shut down (I know - who would think that would be the concern), but otherwise, we were satisfied. A couple things that stood out. 1) first and foremost - I had jerk chicken EVERY DAY! I didn't get the names of everyone at the Jerk Chicken shack, but if you don't get Jerk Chicken every day, you are missing out. It was simply amazing and the best part of the resort!!!! Hands down! 2) Our beach servers were amazing and one server really nailed the Palace experience. I can't say enough about Rowan who waited on us nearly every day and not only brought us drinks and jerk chicken, but talked with us, told us about Jamaica, and explained the elections going on while we were at the resort. He was the best service we had while we were there. Helping Rowan was Caeda and Scotisha, that were also great service and we enjoyed talking with them since the beach was so empty. 3) The restaurants were limited so we went to the Gondola three times while there, including our last night for an anniversary dinner. Can't say enough about Delroy our waiter that also knew how to accommodate every special request and was able to chat with us and introduce us to the others that were helping out. We love that part about Palace. And a big shout out to Chef Oral, who made a special dinner for our anniversary and made special dishes that weren't on the menu, just to help us celebrate! It was amazing. We also went to Momo several times - but only did Hibachi once. Chef Ibris at the hibachi was great and did a service just for us. However, the real gem was probably the second best server we had at the resort and that was Oneish at the regular Momo dinner side. He was also so accommodating and made every attempt to make sure we had an amazing experience with him. He is very Palace! We ate at the main restaurant for breakfast and lunch a couple times as it was easy - the food off the menu was limited and was mostly just okay, but we found a couple people that helped make it the best possible. As noted, we actually missed the buffet. Big shoutout to Rodian, who was the 3rd best server there - he was amazing and helped us and everyone around when not all the staff was being attentive. Also, can't say enough about Dalton and Jahvon who were there and would help make me an Arnold Palmer and find some avocados for my wife. 3) We enjoyed a couple activities at the resort. There were two tours that the resort offered where my wife and I essentially got private tours. We were able to go to Dunns River Falls and Konoko Falls. We had so much fun on both of the excursions and actually enjoyed that part of having so few people at the resort. We had private guides for both trips that made it amazing for us and took pictures. We enjoyed the beach activities and used the paddleboards in the second lagoon area although wished we could have gone around to the other beach area to make the time longer and more eventful. Best part of the activities was the WaveRider and learning to surf on it for the first time. Even learned how to jump in from the top on my feet. I got to give a huge shout out to Devar and Diego for their patience and willingness to let me try new things and play on the boards for hours. The other activity we really enjoyed was the sunset cruise. I would highly recommend it and had a ton of fun; the crew even helped us relax and gave us time to get in the water and that was a blast. I recommend Captain Anthony, Sheldon and Christovan on our evening cruise. 3) Spa - so, with restrictions on getting out, we utilized the spa alot. I mean, every day a lot. it was good and while the staff wasn't quite as friendly as the spa staff in Mexico resorts, it was still amazing. There were a couple staff that stood out as well - Shari was simply the best masseuse. Closely behind, Simone and Rannella were awesome as well. Overall, not sure what all we expected traveling during pandemic. We felt safe at the resort and enjoyed the couple opportunities to get off property. I did run off resort up in the hills, which was the most unexpected part of the resort - seeing the beautiful beach running up into tree lined hills. Loved running up to what I was told was Keith Richards mansion and then up to a small town in the pouring rain. I am not sure this trip really tells all about the resort given the limitations with the pandemic, but it was an amazing trip and overall, we enjoyed our stay.

    Individual ratings:

    Service

    Service-3

    Value

    Value-5