Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2470 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic vacation

    Reviewed by SBrandys(Geneva, Illinois) on Jan 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There were 8 in our party. Check in was very simple. They were able to accommodate our request in getting 4 rooms together. The rooms are smaller than at Moon Palace Cancun but certainly adequate. The service was superb. There was plenty of staff to serve us. Every staff member was polite, happy and always greeted us with a smile. I loved the spa. I got two massages. One deep tissue and one holistic massage which was the best. Regina was absolutely fantastic and I would definitely recommend booking with her. The food was good. The momo restaurant was so much fun. Our waiter who called himself “Black Alex” was amazing. He made not only our dinner but our night. The resort was amazing and the views were breathtaking. Very clean beaches as well. Thanks Palace Resorts. We will be back

    Wonderful vacation

    Reviewed by cathyd763(Brantford, Canada) on Jan 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the most beautiful location I’ve ever been. The staff are so warm and friendly . Wonderful spa, restaurants and staff. I wish I remembered all their names. The girls at the Playroom were super! Grandsons asked to go back daily. Special ladies Janique, Jermaine, Setirah, Dacoda and Dwona

    Amazing 2 week stay at the Moon Palace Jamaica

    Reviewed by Ronit G() on Jan 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time at this Moon Palace and it was even better than the first time! The food, private beach, cleanliness and views are fantastic but the most special/exceptional feature is the staff. From Romaine in Entertainment( he’s got the moves), to Simone, Jermaine and Donna at the Kids Club( my daughters loved them), to Alexander at the Boulangerie (thank you so much for the Pepsi)to Roshane at the Bucaneers(the farewell desert was delicious). Thank you for making our Vacation a memorable one! We will definitely be back next year! The Goldsmiths Toronto, Canada

    My holiday getaway

    Reviewed by Sabrina W() on Jan 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed here over the holidays and had a pretty good time except for a few things. Believe what people are saying about the resort credits. They are an absolute joke!!!! The room credit is not only split between whoever is in your room, but you are limited on the amount of credits that can be used for each excursion. There was three people in my room and at the end of the trip, we ended up paying a little over $300. When you’re staying at an all-inclusive resort, the last thing that you want to do is come out of the pocket. Next the elevators are TERRIBLE. There were times where it seemed like we were waiting at least 10 to 15 minutes for one to come. Lastly, I got sick 2 hours after eating fish at Pier 8 and threw up several times. When I received the survey from the resort when I got home I mentioned this in my survey and received a generic response. What I think is interesting is that after reading all these bad reviews I have yet to see a response to where the resort wants to make it right with you. That says a lot in itself so I will not be returning.

    Individual ratings:

    Service

    Service-3

    Value

    Value-2

    Fitness Center

    Reviewed by pradababe() on Jan 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was newly. Renovated 3 yrs ago The Fitness center has great Cold air conditioning system and very specious. All the gym equipments were brand new....very clean and doesn’t have the sweaty smell.... You can participate in different classes each day taught by a professional fitness instructor. For myself I loved the spin bike class taught by Johnoy.. I also enjoyed the Yoga class also taught by Johnoy... Yoga on the beach was my favorite class! Johnoy was very knowledgeable and very professional!

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