TripAdvisor Traveler Rating

We had a great time! First, I will say if you want a quiet resort this is for you! We typically do not fall into this category (not even a little) however, we stayed in the Plantation Villa. The villa is spacious, larger pool than the resort pool, own hot tub, 3 master suites, large living area, private cabana on beach, beautiful spacious back yard. We wanted for nothing!! You do get private staff and 24 hour security. Michelle was our housekeeping and became quick family! So friendly! We had Delgardo and Keanu as our butlers. They were both great! Keanu went above and beyond for our group! He honestly made this one of the best vacations we have had! We are diamond members and have been to most of the sandals. The villa had plenty of privacy and we were able to be a little loud since it’s secluded so the quiet resort did not bother us. Everyone was in bed by maybe 10pm so we would go to ochi and visit the speak easy and bars. They have a shuttle that will take you back and forth, most nights they were great and went above and beyond to get us! The only hiccup was one night we waited over 1.5 hours at the bus stop. We called three times and they still never came. On scheduled times. The ochi front desk was rude on the phone but the hopper bus driver (bus all within ochi not the transfer bus) felt bad and ended up driving us over. (We forgot butler phone…oops) Being able to go to two resorts really lets you see how amazing the service is at the Royal Plantation, everyone was smiling and would say hi to you when they walked by. At the Ochi resort, much busier, we found the staff not very friendly or accommodating. The food at RP was also great! In the villa you can have a private chef dinner! Hands down best food ever!!! We had Javier the first night, unbelievable ceviche, sashimi and chicken! We had Christine the other night who prepared a wonderful dinner with to die for desserts. We have 99% of the time loved our butlers at the sandals resorts but Sandals needs to understand the asset they have with Keanu. It is because of his service we booked the Villa again for next July and plan on having couples come to celebrate my husbands 50th. This is the first time we have repeated one of the Sandals Resorts. It’s never easy ending a vacation but this one truly felt sad and that we were leaving our home and new family. Keanu even came on his day off to say goodbye and help us pack up. I don’t write reviews…I usually forget by the time I get home and get back to everyday life. I couldn’t wait to sing the praise of the Villa Team. And the over all friendly staff at RP.

How do we begin to describe one of the Best,if not THE BEST, vacation ever ! The Sandals Royal Plantation is an older,well established getaway for adults only. We met couples who have been back six or seven times ! Everyone was so friendly and helpful above and beyond their calling. A particular mention to our butlers, Anthony and Robert, who pampered us in every way and Nareisha who tended to our room, keeping it just like the first day we arrived ! So many people, the beach butlers(Trevardo and Romaine etal…) and every server in every restaurant, Garnet in the Wobbly Peacock. Thanks to fantastic entertainment provided by Nataki and Brandon on the Terrace and in the pub and Jevhoune and Fabian on the glass-bottom boat for an interesting history of Ocho Rios ! Food was first class, lobster tail and filet mignon at Papillon, Jamaican cuisine on the Terrace and pizza delivered to us on the beach by our butlers and breakfast in our room overlooking the Ocean ! WE WILL DEFINITELY BE BACK ! Cheers

A wonderfully relaxing week. The friendliness of the staff really makes a big difference. We were very well looked after by our butlers, Marvin and Bebeato. The hotel is not perhaps the most modern, but everything worked and the beds were comfy. The food in all the restaurants is delicious.

It would have been wonderful but the food was soooooo bad. Overcooked rice, air fried chicken without seasoning, shrimp and vegetables rundown,also without seasoning. Totally overpriced for bad food. One of the butlers tried to convince me she had gone off the resort to get me food. Lies!

Dear Mr. Nugent, I hope this letter finds you well. I am writing to express our sincere gratitude for the exceptional customer service that you provided during our last (wonderful) vacation at the Royal Plantation. As you may remember, we were not very happy with the way our previous vacation ended. We eventually learned that there was an oversight involving emails. Your team, especially Marvin Boyd, went above and beyond to rectify the situation and succeeded in keeping us loyal returning customers. Mr. Boyd’s professionalism, patience, and dedication were truly commendable. He went above and beyond to address our concerns and ensure that our needs were met promptly and efficiently. His positive attitude and willingness to assist made the entire experience smooth and enjoyable. As always, your entire team at the Royal Plantation provided us with an exceptional vacation. It is like no other place we have experienced. It is rare to encounter such exemplary customer service, and I wanted to take a moment to acknowledge and appreciate both Marvin and your entire team’s outstanding efforts. This commitment to excellence reflects positively on you and everyone else. Thank you once again for the remarkable care and service. You have undoubtedly set a high standard for customer care, and we are grateful to you for insuring that what could have been a very unhappy experience turned into an extraordinary vacation at Sandals in Jamaica