Doubletree at the Entrance to Universal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1512 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    One of the best Hilton Properties

    Reviewed by MsECostello(Uniontown, Pennsylvania) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hands down that this is one of the best Hilton properties that we have stayed at. We arrived early from the airport and they still find a room to check us in right away. Customer service was great and everyone working there was professional and super “Disney-feel” nice. There are restaurants and stores part of the hotel property like a bar, a breakfast buffet restaurant, a souvenir shop, an ice cream parlor and a Starbucks, etc. We loved the bright white and green colors found everywhere in the hotel. The outside seating was wonderful for taking in the sun, North tower (newly renovated) beds were comfortable like all doubletree rooms, but the best part was the pool. We immediately went to our room to throw bags in, grabbed a bite to eat for breakfast, and went straight down to the pool to get a quick swim in before we headed to Universal. Extra Bonus: we bought tickets from a military site at discount for Universal however it was will call pick up. Well, we got super lucky because they have a desk where they sell tickets to the park and they were able to print them right there for us. This saved us a ton of time and beating the crowd by having our tickets already. They can also print express passes but we already had ours printed before the trip. It’s not a lie that this Doubletree says it is entrance to Universal because “it is the road way entrance” to the park so we saw in other posts people were mad that it wasn’t right there at the actual entrance (that’s only the Universal hotels that are right there) however we were only 15minutes walk from the park. After our swim, we ate at the TGIF that is straight across highway. We then used the crosswalk and sidewalks. If you go straight and then get on path going left following the water canal, it will put you right at Valet parking entrance with barely any line for security and right up to City Walk and Universal. Highly recommend this property and definitely would stay again especially with the options of using Hilton points as diamond members

    Wonderful Staff, Excellent Location!

    Reviewed by Sammy A(Brighton, United Kingdom) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me & my husband actually stayed here a few months ago (little late on this review!) and it was absolutely wonderful! We were on vacation to Orlando from London and the staff here made our holiday! Vinh, Cathy on reception & Lionel were all amazing! Vinh was just great at breakfast every morning, giving us tips and things to do in the area besides Disney & Universal. He recommended a natural spring (wekeiva springs?) and it was beautiful!! Cathy also gave us a little discount on the parking as my husband is a Diamond Member, this was really appreciated and kind! The hotel room was stunning and very large & roomy, excellent views over Universal. I would stay here again in a heartbeat. One of the best hotels I've stayed in due to the wonderful service! Thank you so much.. almost a year later and your customer service still sticks out in my mind! Great job guys!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great location

    Reviewed by Robin B(Alpharetta, United States) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a stopping point on a long drive but would definitely stay here again for a family trip to Orlando. The location is great for a visit to Universal. Just a side note: self parking is $23.00.a day.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    FAN

    Reviewed by FarAway06278624310(Manchester, Vermont) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel room 1431 really needs a bathroom ceiling fan. I'm surprised they don't have issues with mold. Maybd they do. Had to open door and let all hot steam into the air conditioned room. Parking fee, although stated in lot, should be made known by staff upon check in.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Great Service

    Reviewed by jessie8675309() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Chose to stay here because of the reasonable prices, and was pleasantly surprised by the friendly service. Chris at the front entrance helped us with our bags, and really made the hotel first impression on us a great one.