Holiday Inn & Suites Across from Universal Orlando® reviews
3213 TripAdvisor reviews
Great check in experience
Katie W on Mar 23, 2024
Quinto was amazing during check in. We arrived late in the evening, he was very polite, and kind after a long day of travel. The hotel room was clean and exactly what we reserved. Quinto provided a wonderful check in experience and wished us well during our vacation.
Great value and great location for Universal Studios.
kimchi6 (Chicago, Illinois) on Mar 19, 2024
We rented a 2 bedroom 2 bath room. It was clean and quiet. Really great value with minimal issues! Pool was busy and no chairs were available during the day for us but they did a good job restocking the towels. It was a 20 min walk to Universal Studios which was nice. On the downside, it seemed like housekeeping and the front desk are a bit overwhelmed. Don’t expect to check in early or check out late. It just won’t happen. There are so many people complaining about rooms and waiting well past 4pm. The app promises keys waiting for you, but the front desk had no idea about that even though there is a sign, so don’t expect that. Lastly the front desk seems to direct everyone to a small set of elevators in which only 1 works when there is a perfectly good set of 3 on the other side. Not complaining just noting for others to know what to expect. Anyway I gave it a solid 3 stars.
Quinto is amazing!
Philip J on Mar 17, 2024
Came to Orlando for my daughter’s birthday and met Quinto when we checked in. He was very pleasant and tried to make her birthday even more special by giving us a voucher for a free birthday breakfast and upgrading our room. He really made my daughter feel special.
Good staff and location
Hiral S on Mar 15, 2024
Hotel is little old and worn down but location is perfect. Walking distance from Universal. Have complimentary shuttle facility as well. Full 5 star to the staff especially to Mr.Quintos. He is the best guy in the hotel staff. He is very friendly and responsive.
Not stay with this hotel
A7207RCjohnk (Phoenix, Arizona) on Mar 09, 2024
Rate 1 This holiday is not worth the money as the staff are Rude to the guests we had a room that smells like mold and felt wet all the time is make us sick we had to move a new other Marriott chain call the hotel and try to help or get help to change rooms ? They would not move us and and very Rude Staff at check in and the housekeeper was Rude to each other on the floor we was in our room and we can hear all of this we don’t need it,