Disney's Port Orleans Resort Riverside

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10067 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not what we expected!

    Reviewed by Discover800660() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I never write reviews, but felt I should on our entire non-magical experience. To start it off, the property is very pretty and that's about it! We've planned our trip for years to celebrate our daughter's 5th birthday. We booked the themed room and paid extra for the river view. After unloading ALL of our luggage with 2 extremely tired toddlers from 15 hours of driving and get to our room, it was NOT what we paid for. We had to call and was promised a call back as we sat, waiting in the wrong room. They were not sorry, not apologetic, acted like it was our fault, and finally put us in the correct room. No one told us ANYTHING about the room, how to utilize the bus system to the parks, etc... We didn't even know that our headboard lit up in our themed room until the last two days of the trip! The rooms remind me of a fancy Best Western. They put a few princess pictures on the wall and call it a themed room. I forgot to also state that after we went to the front desk over the room issue, we were PROMISED yet again to have ANOTHER manager call us back....nope! WE never received a phone call from anyone at all! I hate to be so negative, but I was just NOT impressed, especially with the amount of $ spent! My husband and I have traveled all over the world and I can honestly say that I just expected a lot more from a Disney resort. We still made the best of it and my daughter had a wonderful time, which was the most important thing to us.

    Great stay with southern charm

    Reviewed by Jenn H(Queen Creek, Arizona) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed as a family (20 year old, 15 year old and 2 parents) in the Royal Guest Room at the Riverside resort. I was worried about only having the one bathroom after staying twice int Art of Animation with our family. I was wrong! This room was amazing! It had a separate sink area that had curtains for privacy and room to get ready while others slept or showered in the water closet/ shower room. The room was charming, clean and lovely. The room had such fantastic touches of Disney magic and came in at a wonderful cost since it is considered a moderate resort. We were able to be close to the bus stop, water taxi area and a short walk to the French Quarter sister resort. I highly recommend this resort to families or for couples. It is a great way to be close to Disney Parks but also be in a quiet world away as well.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Wonderful place to stay

    Reviewed by Whitney K() on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at Riverside for a week during September 2019. After looking at the photos on Disney's website, I was very apprehensive but decided to book because we scored a great rate. Do know that the photos do not do it justice; the resort is gorgeous! The pool is nice, large, and a great family zone. Boatwrights was delicious and a meal I highly recommend (pimento cheese fritters!). My ONE negative for this place is the bus service. There are 4 bus stops and if a bus fills up before it gets to your stop, you have to wait on the next one. There were multiple times that we waited 45 minutes- an hour. Overall, I would return in a heartbeat (and hopefully will).

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Shocking transportation service

    Reviewed by Maffiebabe(Brighton, United Kingdom) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I was really looking forward to another stay at Disney but sadly this resort was far below expectation. Check in was slow with large queues and not a great number of staff. Once in the room it is like other Disney rooms. The layouts are similar and the decoration was pretty. Sadly the room wasn’t very clean with lots of dust and some drawers still full of previous guests property. We opted to lee mouse keeping but had to phone most day’s as the room wasn’t serviced for 5 just 4. It was quickly rectified but we had to keep asking for towels, coffees cups etc. The resort is meant to be smoke free except for designated areas but guests are walking round smoking and staff aren’t addressing this problem. Also the only ramped access from out block with a wheelchair was to go by a smoking area so that’s not very well thought out. The grounds themselves are clean and well maintained. The buffet restaurant sadly wasn’t very clean. The tables are often sticky and the drinks machines rarely working. Staff take the coffee off the droppers at 8:30-9:00pm and so coffee after this time is Luke warm at best. We had a few rude members of staff which didn’t help the stay but lost we’re helpful and pleasant. Some were outstanding. The Disney bus service for guests is very poor for wheelchair users and we sometimes waited hours for transport and were refused buses on multiple occasions being told it was too busy to accommodate us. Sadly a poor trip and I wouldn’t recommend this resort.

    Sittin By the Dock of the Bay ??

    Reviewed by Lhuggi1(Ontario, Canada) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Aligator Bayou Building 17 was our location What a fantastic stay! 2 queen beds (amazingly comfortable) , double sinks in the room and rooms recently looks refurbished. Check-in was easy and the staff was wonderful. The grounds are beautiful and it defiantly has the ease and comfortable of the south I would not hesitate to stay here again and I know we will be back as we are also newly passholders. Thank you Riverside for the wonderful memories!!!!