La Quinta Resort & Club, A Waldorf Astoria Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2519 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    NOT A Waldorf-Astoria

    Reviewed by ryanaharmon(Altadena, California) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Don't' let the name fool you. Since this historic resort, comprised of hundreds of 1 and 2-story freestanding casitas, reopened in early September, this is a Homewood Suites Motel at best. If the Waldorf Astoria name creates visions of quality, luxury, and service in your mind, then leave those ideas to shred in the windmills as you drive over. Here's what you can really expect from the "new and unimproved Covid-Era La Quinta Resort:" 1. No one will answer the phone I called dozens of times prior to my visit and while at the resort when my room keys stopped working. When someone does answer the hotel phone, there is no answer at the front desk. It will ring and ring and ring and ring and then return to the operator. I was in a very challenging situation - soaking wet from the pool with two kids and a dog barking inside and my room keys and electronic phone key would not open the door. Nobody would take my call - at 6:30pm (not exactly a busy time on a Sunday) - which meant a 10-15 minute walk in 100+ degrees to the reception desk had I not cajoled a housekeeper into unlocking my door. They seriously don't even pick up and say "please hold." They literally ignore the ringing phones. 2. No housekeeping Nobody bothered to tell me that you have to contact the front desk daily if you want your bed made, towels changed, etc. Don't expect much more - our housekeepers never vacuumed, never changed the sheets, one didn't dump the garbage, didn't leave floor mats, and none sanitized anything. They don't even wear gloves. Ew. 3. No pool service We visited the "main pool" on a busy Saturday and a slower Sunday. There was nobody handing out towels. There was nobody cleaning up dirty towels and cups from abandoned lounge chairs. There was nobody sanitizing anything. There was one bartender - and a big non-socially distanced line (nobody was wearing masks). When the pool got more crowded about 5pm, what did this "Waldorf-Astoria" do? They shut the bar and turned off the music (classic 1970s rock played through a tinny 1980s speaker). Seriously - the sun is out until 7:30, people are thirsty, and there's no place to get a drink - and no music. Also, they are not serving food at the pool (to encourage overpriced room service). And the pool water is kept so cold, that most people opted not to go in. At the smaller pools on Wednesday, Thursday, and Friday, there were no fresh towels and the water was ice cold. Nobody wears masks. 4. No maintenance This resort was shut down for nearly 6 months. What a great time to refresh the rooms, perform needed maintenance, replace old saggy mattresses, etc. Did La Quinta do that? C'mon! Our room had a porch light bulb that had been turned to shut off, a broken indoor fireplace, a towel rack hanging out of the drywall, and a mattress that probably saw its best days around 1997. The TVs have no streaming services and no bluetooth, so you cannot watch pretty much anything. We had a repair man come out to fix the hook and fireplace. The small refrigerator/freezer has an ice maker that doesn't work. There was a nice little sticker on our front door that indicated the room was disinfected, but it did not look or smell like it. 5. No bell service I was told that if you stopped by the front valet, you could ask a bellman to follow you to your parking spot and help with your bags. This was not apparent (nor was any directional signage while driving or walking), so we were forced to lug our bags and dog around the property in the heat in search of our room. Our room was upstairs, which caused my daughter to cry. Wait, isn't this a Waldorf Astoria? 6. Limited member benefits As a Hilton Gold Honors member, I expected the 2 complimentary breakfasts listed on every Hilton website. When I arrived, I was given $30/day to spend on anything on property - which I thought was great. Except when we showed up for breakfast and were told that the very limited selection (curiously an indoor walk-up window) was a whopping $35/person, meaning that my two complimentary breakfasts would cost me over $50/day just for 2 of us (they comped our youngest daughter) - after the $30 credit. The truth is, I would pay it if it was a spectacular all you can eat buffet or the equivalent, but we're talking one guy at the grill who can fry you up some eggs or cakes, a yogurt, a beverage, and a plastic container of cut fruit. We ate at Starbucks (there are at least 3 nearby) the other mornings where all 3 of us ate and drank for about $30.00. 7. Limited Food Besides the paltry overpriced breakfast (a $17.50 value masquerading at $35.00 per person plus tax and 18% mandatory gratuity!), the only dinner restaurant operating onsite is Adobe Grill. They've done a wonderful job bringing dining tables out onto the multilevel terrace and hanging lights to create a magical dining experience. The problem is the food. I was told that the Chicken Mole was the best dish on the menu. At $29.00, it should have been. What I got was a strange deep fried/tempura chicken breast (one!) with a bone, on top of a tiny scoop of rice, surrounded by drizzles of mole and pea pods. The chicken was tough and very difficult to eat. Thankfully, we ate at a real Mexican restaurant two nights later where I paid $12.95 (less than half) for a much tastier and more enjoyable version of the dish. We would not dine at Adobe Grill again - but maybe go for some overpriced ($15-$20) margaritas on a good night! I could go on about the broken glass at the foot of our stairs that I showed to a housekeeper day one, but remained our entire stay. I could mention the lack of an electric vehicle charging station or the challenge/impossibility of finding parking near our casita on Friday and Saturday nights. I could discuss the $35.00 daily "resort fee" that we paid but did not use - except for the worst wi-fi we've ever experienced that dropped our kids' online school and every movie we watched on our iPad dozens of times (since the TV is worthless). But I think I've summed it up by renaming this property La Quinta Resort & Club, A Homewood Suites "Resort." Whoever imagined that this cute historic place conjures up the majesty and service acumen of the New York original has hopefully been sent to work for Motel 6. If you just want to lock yourself up in a dated little casita with a cold pool nearby and require no service, pampering, working fireplaces, or a comfy mattress, then this place is for you. If you expect the front desk phone to be answered, your room to be thoroughly cleaned and disinfected daily (or at least without asking), the pool bar to be open - and have food, towels to be available at every pool, the pool water to be a comfortable temperature, easy parking, good food, and some level of service beyond apologies, then I highly recommend one of the many other properties in the Coachella Valley. La Quinta is a charming spot with great potential, but it needs new general management and lots of love.

    Individual ratings:

    Service

    Service-1

    Value

    Value-3

    Excellent tennis, great family vacation

    Reviewed by Valseattle2020() on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at La Quinta in need of a relaxing vacation with swimming after months of quarantine. Our casita room was perfect with the kids able to do online learning in a beautiful setting. We had the added bonus of our 17year old, who plays in a lot of tournaments, playing great tennis at La Quinta. The pro, Kevin, went out of his way to set her up with a similar level player and arrange matches. He also hit with my daughter last minute and gave her fantastic coaching and tips that only an experienced coach could share. The courts and facilities are excellent too. We are planning to head back soon!

    SUPER BUMMED WITH OUR EXPERIENCE

    Reviewed by Tritia M() on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We got away for a kids free 24 hours with some friends. Was super excited to try out this resort. Amazing grounds.....BUT it was a sh** show! not sure what was going on BUT they were under staffed or something! we didnt get our room until 9pm sunday night! We usually ways choose a MARRIOTT resort and now we know why!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3

    NOT clean or sanitized!

    Reviewed by Haze933(San Diego, California) on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been going to LQ Resort for the better part of 10 years. We were really excited to see the reopening that we booked a weekend right away. From the moment we got there we were disappointed. Arriving after 6pm and our room wasn't ready. We got into our room and there was a dead cockroach on the floor in the bathroom. The property was dirty with trash everywhere. Not to mention it seemed like the resort was at capacity. We got to the main pool at 7am on Saturday and bottles, trash, and old towels were everywhere from the night before. I reached out via the messenger and got no response. Even after someone working got there close to 10am they didn't clean or sanitize anything. The pool outside our casita looked like a frat party took place and it remained that way without being cleaned up until we checked out on Sunday. What happened to cleanliness and sanitized? This was my wife favorite resort to visit, please note I used the word WAS. it's sad to think that no-one on property cared or valued the guest experience during such an important time.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Will Not Be Returning

    Reviewed by Katebal4(Los Angeles, California) on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My husband and I just returned from a 3 night stay here over Labor Day weekend. Considering the Waldorf Astoria brand, our expectations were pretty high and very quickly let down. I had read the mixed reviews before our stay but couldn’t really tell what the truth was so I’m hoping this review will help someone else make an informed decision. The Pros: - the grounds are beautiful and feels very historic - the staff is friendly - great room/pool layouts if you’re traveling in a group, with kids, or many families together The Cons: - The only covid related attempts we saw were some socially distanced markers on the floor in the reception and coffee shop. Some staff on the grounds were not wearing masks or gloves, all hot tubs were open and in use (even though we were told at check in that they were not) and the Plunge Pool (adults only pool) seemed to be at max capacity. - Dirty pool area. We went to the Plunge pool every morning when it opened and each morning there were no clean towels available. The cabana areas and lounge chairs were always filled with food and alcohol container trash from the night before. Dirty towels from the day before were stacked high, never taken away to be laundered. Chairs and Umbrellas were unorganized, left from the chaos of the day before. The coping around the pool has paint peeling off into the pool. We saw the pool being serviced and vaccumed around 9am on Labor Day, 2 hours after the pool was open and in use. - Terrible service. Upon check in we were given a phone number to text if we needed anything. We found that replies came anywhere between 1-3 hours after you texted. Check in line took 45 minutes on Friday night, standing partially outside in 120 degree heat with no water offered (you had to purchase a $6 bottle from the Marketplace) - The vibe feels more like a timeshare than an upscale resort experience. People who have been there before seem to know to bring their own coolers full of food and alcohol, their own pool towels, pool floats, Bluetooth speakers etc. Every morning we would see food and trash left around all of the patios of our neighbors’ casitas. Those with families had towels, bathing suits and pool floats being left outside to dry. It didn’t feel very classy. - While we appreciated the charm of the historic design of the casitas, we did not appreciate the paper thin walls and 2 adjoining doors we had in our unit. We could hear every word of our neighbors party well into the morning hours. We got a great deal through Expedia and only paid about $130/night. Because of the great deal we got, we didn’t feel as cheated out of the high end experience we were expecting as we would have felt if we had paid the normal rate of anywhere between $230-600/night. If you can grab a great deal under $150 and keep your expectations low, the Instagram-worthy photo ops around the property MIGHT be worth it...but keep your expectations low. This is no Waldorf Astoria.