Palm Mountain Resort and Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 682 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Palm Springs Getaway

    Reviewed by dbwannaroll(Los Angeles, California) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Didn’t like having to wait and still not get what I had requested in my reservation ! I don’t think my request was even considered the front desk person is like we know you reserved that but this is all we have available like take it or leave it that in a nut shell is how we began stay never got to see pool area only in passing which totally sucked

    Not worth the price!

    Reviewed by Cliff C(Marina del Rey, California) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed here during Easter weekend for three nights. While it’s an awesome location within walking distance to tons of fun Palm Springs stuff and has a refreshing pool, it is so so so not worth the price. Prices were hiked up to $250 a night (!!) for three nights here. We explicitly asked for no Housekeeping service given the pandemic and the fact that we need to leave our dog alone occasionally. Housekeeping came anyway (luckily while we had a dog with us). They also left the garbage bag in the room on the sink - so weird! While they say they keep chairs socially distanced at pool, that is a complete lie. When the pool opens at 9 AM many many chairs were positioned directly next to one another to maximize the amount of people not prioritize guest safety. Not a single staff person entered the pool area for the 5 hours that I was there to monitor mask-wearing, social-distancing, cleaning chairs, etc. many pool umbrellas are missing the pin to hold them up so guests fixed with paper clips. Does anyone do walkthroughs and replace missing parts? We had an issue when our keys stopped working so I walked to get new ones. The news ones also didn’t work so they called maintenance. He could do nothing except for ask for another round of keys so I had to go back and get another round of keys. The lobby is polished and nice-looking but our room is out of the 80s (maybe 90s?!) and not well-maintained. 3 cheap pillows for a king bed. No real blanket just a light sheet and thin covering. Used mattress. Couch cushions put on incorrectly. Odor in bathroom. Balcony **connected to everyone else’s balconies**, so huge safety and privacy concern for us and our dog. Our shower was in a dark tiled cave in the corner of a bathroom with no light! ***This is not a $250/night establishment.*** Also they don’t provide enough free parking for the amount of rooms they have so if you’re lucky enough to secure a spot I recommend keeping it otherwise you will likely need to pay for lots/meters near the hotel. I’ll be sending this review to hotels.com. Perhaps they will stop promoting this hotel which overcharges and under-delivers.

    Wonderful Visit

    Reviewed by BEP1965(Hartford, Connecticut) on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 4 nights here and couldn’t have been more pleased. Had an upper floor room and had plenty of room. Bed was firm ( just how I like it ) room was clean and was showing a little age but that really doesn’t bother me. Nice balcony over looking the pool. Parking lot was pretty full but always was able to find a spot. Easy check in. Close walking distance to food and shopping. Will come back k for sure.

    As good a resort as any in PS but can’t be beat for location to downtown

    Reviewed by janns2440() on Apr 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I rate this resort best in location and best in upkeep in comparison to other resorts along Tahquit Canyon road. Bath amenities were ok but did not care for the shampoo. Beds were very comfortable and loved the top cover spread.

    Palm Mt Redort

    Reviewed by clabom537680(Queensbury, New York) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Would not stay there in the future. Man at front desk unfriendly and room needed a good wipe-down especially due to Covid. No extra blankets and rooms bare and could definitely use a renovation and be re-decorated.