Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1863 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Ultimate Way to Relax

    Reviewed by chadrufer(Sacramento, California) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As I sit and write this, I’m saddened that I’m not back in paradise of my second home of Casa Velas. If you are looking for the typical Puerto Vallarta resort with tons of activities, a busy and loud atmosphere, music playing everywhere, and lots of restaurant choices each night this may not be your place. If you are looking for the ultimate place to relax, with a calm atmosphere, stunning hospitality, surrounded by peacocks and iguanas that walk the ground, and an agenda you can create on your own than Casa Velas is the perfect place. When we go on vacation, we like a calm atmosphere that makes us feel secluded from the rest of the world with great food and that’s why Casa Velas is our place in Puerto Vallarta. The resort is a five-minute drive from the airport and while the hotel is situated on a beautiful golf course, they own a “beach club” as well which is an easy five-minute drive (they provide transport). This is a resort where the staff takes the time to get to know your name and even what you like (food and drinks) which makes the stay even more impressive. I could truly write an entire paragraph about how great the staff is, but I’ll just tell you how great Miguel, Benny, Paul, and Manual made us feel while we were their guests this week. I’ll go one step further and tell you about how Hugo and I were having a conversation about the best tacos in Puerto Vallarta, and on his own time he went out to pick up those tacos so my wife and I could try them. The hospitality is simply amazing. If I had to be very very picky and come up with something that the resort could do better, I would say that they could do a better job ensuring the pool at the resort was clean. There were a few days that we saw a fair number of insects on both the top of the pool as well as the bottom even early in the morning. Again, that’s if I had to be very picky. We’ll certainly be back soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    JUST A HEAVEN

    Reviewed by Watsoncody(Marshfield, Missouri) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    this is the best hotel we've stayed, Emiliano restaurant was delicious! Mayra our waitress was so kind and did the best for us, also it was our first time we had Mariachi on live, thanks to Gerardo bartender, he makes the best drinks ever, we spend most of our time at the beach club and we had a great time, thanks to Daniel waitress for being so nice with us, they work really hard, there was 4 people there and 12 people at the hotel, I really recommend visit it in low season because everyone's has time to do an excellent service, Piaf at Grand Velas Rivera Nayarit was incredible delicious, honestly has been one of the best restaurants we have been, they have a gorgeous sunset, unbelievable, thanks to our bellboy Hugo for being so helpfully and kindly gracias mi amigo, we loved the hotel, food, people and Paco the peacock, surely we'll come back soon!

    Fun Girls Golf Week Vacation!

    Reviewed by Diane F() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a wonderful time here! The food was excellent, the spa was a real treat, the service was really over the top, the rooms were very nice and the three golf courses were a good challenge! We had so much fun!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fun fun fun in the tropical sun!!

    Reviewed by Katherine M() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a treat to come to the beautiful resort of Casa Velas!! It was my first international golf trip with a wonderful group of ladies. There were 8 of us golfing and we played at all 3 of the golf courses connected to the resort. I have to give a Great Big Thank you to Nicos, the best caddy ever!!We were pampered and spoiled by the kindness and friendliness of the staff. What a wonderful place to stay. The food was outstanding at Emiliano, the Beach Club and Frieda. We thoroughly enjoyed room service too!! I can’t say how much we enjoyed the food and hospitality. The staff is amazing here. Thank you for a wonderful time!!

    Just back from our fourth visit...

    Reviewed by cobracat1(San Diego, California) on Sep 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was everything we remembered. September is a slow month here; only a dozen of the 85 rooms were occupied. Quiet, uncrowded and superb service. Some time ago, I reviewed Casa Velas and wondered if we would return (they were contemplating allowing children, but ultimately nixed the idea). Glad we did. Already planning for 2021 and our 30th anniversary!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5