Hacienda Buenaventura Hotel

We originally booked at the Hacienda, but were upgraded to the Grand. Great staff, amazing food, and a great location. Miguel, Nestor, Fausto, and Viktor provided excellent service. There is a beautiful soul in Puerto Vallarta that comes through when you walk the streets. The locals are all really helpful and willing to share the history of their city. Thank you Buenaventura Grand staff and family. This was a vacation that all of us needed. Hopefully, your amazing city springs back from the severe economic downturn caused by economic shutdowns related to COVID-19.

We stayed here as a family over the Christmas holiday. The hotel has a rustic charm to it that makes it feel small and intimate. The staff was wonderful and attentive. Rooms were spacious and clean. The pool area was nice and the water was just the right temperature. For late afternoon sun they did have the beach club which is 2 blocks away (a quick 5 minute walk) that provided a great setting for watching the sun set over the Pacific. We do wish they would have had a hot tub to soak in. One of the nights we were there it got chilly (dropped below 50 degrees) and the showers just didn't seem to get hot enough to take the chill off. While the food was good and abundant, we were hoping for more flavors and zest...which means the food can be a little bland. Everything was good, but nothing really stood out as a "gotta go back for more of _______" type of experience.

We stayed for 2 nights before continuing our vacation at another resort, and enjoyed our stay at this little place. It is very small - but it was everything we needed for a short stay. The food was okay, exactly what we expected. The drinks were amazing, and the service was even more amazing. The covid precautions made us feel completely safe. We want to send extra thanks to bartenders Ivan and Orlando for their excellent service and drinks. And a huge thanks to restaurant servers Gloria Lopez, Dulce, Antonio and Diana Gonzales for their excellent service during our meals.

Improve your staff's service attitude, improve the flavor and quality of meals and when applying new covid restrictions try to be more organized and accommodating. Reception desk took hours to answer the phone and most of the times when they did they were unable to help, change that.

Great place! All the employees are very helpfull and kind. Rooms are big Pool a bit small Food is great! The all inclusive is really worth it, I think you are getting more than what you pay for. It is not by the beach, but the beach club is really close I would go again