Hacienda Buenaventura Hotel
What to expect (based on 3336 reviews):
5 most recent TripAdvisor reviews:
Buenaventura Grand Upgrade
Reviewed by cupieking(Riverton, Utah) on Apr 06, 2021
We originally booked at the Hacienda, but were upgraded to the Grand. Great staff, amazing food, and a great location. Miguel, Nestor, Fausto, and Viktor provided excellent service. There is a beautiful soul in Puerto Vallarta that comes through when you walk the streets. The locals are all really helpful and willing to share the history of their city. Thank you Buenaventura Grand staff and family. This was a vacation that all of us needed. Hopefully, your amazing city springs back from the severe economic downturn caused by economic shutdowns related to COVID-19.
Christmas Holiday 2020
Reviewed by Rance S(Lehi, Utah) on Jan 05, 2021
We stayed here as a family over the Christmas holiday. The hotel has a rustic charm to it that makes it feel small and intimate. The staff was wonderful and attentive. Rooms were spacious and clean. The pool area was nice and the water was just the right temperature. For late afternoon sun they did have the beach club which is 2 blocks away (a quick 5 minute walk) that provided a great setting for watching the sun set over the Pacific. We do wish they would have had a hot tub to soak in. One of the nights we were there it got chilly (dropped below 50 degrees) and the showers just didn't seem to get hot enough to take the chill off. While the food was good and abundant, we were hoping for more flavors and zest...which means the food can be a little bland. Everything was good, but nothing really stood out as a "gotta go back for more of _______" type of experience.
Amazing service
Reviewed by Raelynn D(Edmonton, Canada) on Dec 28, 2020
We stayed for 2 nights before continuing our vacation at another resort, and enjoyed our stay at this little place. It is very small - but it was everything we needed for a short stay. The food was okay, exactly what we expected. The drinks were amazing, and the service was even more amazing. The covid precautions made us feel completely safe. We want to send extra thanks to bartenders Ivan and Orlando for their excellent service and drinks. And a huge thanks to restaurant servers Gloria Lopez, Dulce, Antonio and Diana Gonzales for their excellent service during our meals.
Pretty but unsatisfactory
Reviewed by dani_gongon(Leon, Mexico) on Nov 12, 2020
Improve your staff's service attitude, improve the flavor and quality of meals and when applying new covid restrictions try to be more organized and accommodating. Reception desk took hours to answer the phone and most of the times when they did they were unable to help, change that.
Everyone was very kind
Reviewed by drap0lly(Mexico City, Mexico) on Nov 04, 2020
Great place! All the employees are very helpfull and kind. Rooms are big Pool a bit small Food is great! The all inclusive is really worth it, I think you are getting more than what you pay for. It is not by the beach, but the beach club is really close I would go again
Legal, restrictions and terms and conditions
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.