Sheraton Buganvilias Resort & Convention Center

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5170 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful staff

    Reviewed by DayTrip223187() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff at the Sheraton are friendly and helpful. We met an employee whose job was working on the grounds. We watched Jesus Ruiz Sendis climb a palm tree using only a rope and proceed to trim off dead fronds and cut down coconuts. He was so friendly and knowledgeable that we would watch for him each day at the pool area. He would acknowledge my husband and myself and stop to talk and answer our questions. Great job Jesus!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    A DAY TO REMEMBER.

    Reviewed by PVGIRL123() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sunday March 22 was a very special day as I celebrated my 3rd Year Anniversary in Puerto Vallarta. I visited this beautiful property March 2017 for the very first time and it was here that I mare my decision to move to Puerto Vallarta. I vacationed for 4 months in 2017 at this gorgeous resort and I came back to celebrate this milestone. The day was perfect in every way.! I enjoyed the Sunday Brunch with the Mariachi and the Marimba Players. The food as very fresh and of course the service was awesome. Special kudos to Joel Jesus for being such an Amazing Mesero and taking care of all my needs. It truly was the most relaxing experience and I felt as though I as back in vacation model. I felt as though I had the entire resort to myself and the staff were so helpful and incredibly kind. I would highly recommend a visit to the lovely Spa and when you are making your plans you will want to ask Jorge Zarate to assist you. Jorge is beyond knowledgeable about all the treatments the Spa offers and he can customize the treatments to your special requests, He is incredibly kind and professional at the same time.Be sure to let him take care of your questions and concerns My Spa Therapist Daayna gave me the best spa experience I have ever had. She was professional and kind and went out of her way to provide excellent service.She gave me the best 2.5 hours of pampering that I have never had before. My day ended with a lovely dinner in the Sports Bar that was just excellent. The food is awesome and the staff are so accommodating and helpful... It was truly a day to remember and I would highly recommend coming to the Resort on ANY Sunday enjoy the Sunday Brunch and stay for the rest of the day and enjoy this lovely resort. Muchas Gracias to All The Staff during these difficult times!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    #Sheraton Buganvillias

    Reviewed by grace d(Toronto, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Vacation 2020 Sheraton never disappoints!!! This resort has truly become our home away from, as the staff and returning vacationers have become part of our families. We have recommended this resort to many friends and family, which have become return clients as well. We enjoy everything about this resort, cleanliness, facilities, food, drinks, rooms, restaurants, service, location........ but the best part is the staff, who have truly become our friends throughout the years. From the moment we step out of the cab, to checking in, continue to the pool bar, having dinner at any of the restaurants/buffet, to the lobby bar....each and every staff member are friendly, eager to help, and happy to make our stay enjoyable! A BIG shout out to Oscar Gomes who always makes our stay feel like coming home! Sheraton has been our PV vacation place for the past 5 years, and will continue to be, hopefully for the next 50!!! Until next time ....Hasta Luego

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Buganvillias Resorts remodelled beautifully and we took advantage of their new facilities.

    Reviewed by 2066s() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff were friendly and helpful at all times. One staff member in particular, Jesus Ruiz Sendis, was very helpful teaching us Spanish when asked and so courteous. Also showed a good sense of humor. We stayed in several different suites and some were remodelled beautifully and others hadn’t been done yet. The remodelled ones were beautiful and the others were fine. If there was a problem a simple phone call resulted in immediate attention. I would recommend Buganvillias Resort to all.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    The very best!

    Reviewed by jodygs(Chicago, Illinois) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived for our vacation in PV right before the Coronavirus outbreak. Because of being able to change our homebound flights, we took advantage of extending our stay at the Sheraton Bougainvillas. We extended our stay for two weeks. The reservation team of Antonia and Alejandro were extremely helpful in figuring out how we could extend our time, stay in the same wonderful Presidential Suite, and spend the least amount of money. Once it was approaching the middle of our extended stay, the reports from home began to get troubling and since PV was business as usual, we extended our trip again for two more weeks! Again Alejandro and Antonia were able to arrange it so that our stay was seamless. Yesterday the governor of Jalisco issued a stay at home order for his state to be proactive since there were no reported cases of Coronavirus in PV. The order also stated that all establishments were to close for 15 days beginning today. At that point we needed to leave PV and again the reservation department was helpful and figured out a way to cut our stay and cut our expenses. I will always be grateful for the help and kindness! The Sheraton is a beautiful property with a wonderful staff!