San Marino Hotel

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 888 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    rooms are very bad with only a boxspring

    Reviewed by mexico2021() on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    this place was very dirty and the rooms are not the ones they advertise mold and mildew in the rooms and there is no proper toilet this place is so out dated the they are advertising are the suites at an extra cost of $75.00 per night after i already spent $2000.00 no thank you i have reach out to redtag to pull this place off this site but its still there will the buck means more then customer service. sent then pictures of the room and the flithy rooms. PLEASE DO NOT STAY THERE IF YOU TO KEEP YOUR LUNGS . AND A GOOD NIGHT SLEEP.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Service

    Service-1

    Problems to be refund !!!

    Reviewed by peterman3(Montreal, Canada) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I did reserved on there website, And they took full amount of payment (7 weeks in advance...) supposed to be a refundable reservation Did have to cancel And after 2 1/2 weeks of cancellation still can not be refund...

    This was the worst all-inclusive ever.

    Reviewed by 400karinf(West Kelowna, Canada) on Feb 29, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    the rooms are very old, friends sharing a room had only box springs for mattresses on the beds. When asked for a new room were told they had not paid enough! When asked for a mattress pad were told again they had not paid enough! Actually any request made at the front desk was denied unless it involved money. The service staff were very friendly and helpful the front desk not so much. Pools are small ( two ), Two restaurants were okay the food was not, food was repetitive, leftover leftovers! This was definitely not all-inclusive, everything shut down by ten o'clock, no food , snacks or drinks available . You have to go out to get anything and spend more money when having already paid top price.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Value

    Value-1

    Not a good time

    Reviewed by Excursion713248() on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel was the worst hotel I have ever stayed at! It was dirty,run down, out dated, and the lighting was horrific! The air conditioning was a very damp feeling which made all of your clothes smell like mildew! Don't waste your money here! There are plenty of other hotels to stay at!

    Mediocre

    Reviewed by RS1941() on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The room was very basic. WIFI was only available in and near the lobby and was very weak. Food (all-inclusive) was plentiful and available on time but tiring after a couple of days. My thread bare hotel towel was taken by someone at the pool on the last day there and I had to pay 250 pesos as a penalty. You would think that the odd towel lost would be part of the cost of doing business by the hotel. Not impressed and I wouldn't return to that hotel.