Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10385 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pretty horrible

    Reviewed by Boostaddikt(Northampton, Pennsylvania) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Where to start. We went to check in, and were stuck checking In for at least 30 minutes. They waited on us, but then left us and started waiting on other people. After they checked those people in, they came back to us. Ummmm okay. We should’ve been first. Food was meh. Pools were nice. Alcohol was good. I think the worst thing was when passports got switched with someone else’s. So story. Grand palladium like for one employee to check in multiple guests at one time. So what happens when an employee takes 6 passports from different groups of people. A crap show happens, that’s what. They mixed up everyone’s passports. Nobody checked because they assumed they weee given back the correct ones. A week goes by, go to get on plane. Find out we don’t have the correct passports. Grand palladium refuses to cover taxi costs, and said it was our fault. YOU TOOK OUR passports and gave them back to the wrong people!!! You were responsible for them when they were in your possession! Should I have followed you into the back room to see what you were doing with them? Anyway. Don’t let them take your passports. And speak up if they try checking in 6 different people at the same time. First come first serve is the way it should be done

    Beautiful Beach

    Reviewed by jenniferlcarnevale(Boston, Massachusetts) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Positives: THE BEACH IS BEAUTIFUL. The sand, the ocean, all of it. I would come back here for the beach alone. I've traveled the world, and this is a top location. Negatives: You will be hassled your entire trip to buy things. Overall, my friend and I really enjoyed the beach and the Secret Pool. But there were a lot of obstacles to jump through. Most of the staff was either rude or unwilling to help, and there are people trying to sell you stuff everywhere. We just wanted to sit on the beach and relax. But the few that actually provided friendly service really made us want to come back. My one real question: WHY ISN'T THERE ANY DOMINICAN FOOD AT THIS HOTEL?

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-4

    Excelent!!

    Reviewed by Sterlingjcd() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excelent hotel, service and very good food!... i recomend this hotel.. A+++ the animation team is good, the drinks are Ok, just more vehicles for transportation... the water in the pool is so hot but ok... i recomend Rosa from the amimation team..

    Horrible resort

    Reviewed by Rndelacr() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The pictures online show beautiful, spacious rooms. I rented a jr suite and it was like a regular Room. The deluxe room I rented only had one bed even though I selected 2 beds, when I got here the staff told me it depends on availability. How do I select a deluxe room with two beds and when I check in they tell me it depends on availability. When I got To my junior suite, the ac was not working properly and the room smelled like mold. I notified the front desk 2x and they submitted a ticket. After a 3 night stay, the room is not any cooler and the smell of mold is still present. The bathroom has a jacuzzi with a half glass door, so needless to say the floor always Gets wet when you take a shower. The staff act like you are imposing on their time especially the restaurant Hostesses. I would not recommend this hotel, nor ever consider staying here again.

    Dont waste your money

    Reviewed by Wander818832(United Kingdom) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are currently here and the service is terrible. The complex is about 2 miles round and you are expected to ride around in a dangerous rickety train that's always packed. We have a pram, so with a tired 2 year old its impossible. There is numerous shuttle cars going around which we managed to use once however these are for designated for Travel Club members only, you can stand in the road to try and use one but they will just dangerously drive around you at speed. There are a few restaurants to use, Bamboo was probably the worst restaurant, I'm not picky with food but the pork tasted like dog food. Getting served at most bars is painful, staff dont smile and need alot of training and basic service skills. Non motorised watersport kit is really old, they basically want to sell you experiences and a rip off price. The windsurfing kit looked like it was from the mid 90s and apparently for the weeks I've been here the largers sails are in for repair so only had 3m trainer sails. The place isnt clean with numerous tiles missing in most pools, people smoke in the pools (usually locals) and have no care for hygiene. On weekends the hotel is over run with locals that seem to have an aim of getting as loud and drunk as they can. Its a shame as the infrastructure is here, just massively let down by everythin else. Also use the safe in your room which I'm sure they can override, we had makeup and piriton taken. (Piriton in a local shop was $35 USD).

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