Hard Rock Hotel & Casino, Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 31994 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The best family trip!

    Reviewed by Dasha G(Prospect, Kentucky) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was up to the high standards: food was great in every restaurant we went (and I have to tell that we love good food), room was very spacious for 4 of us (we had 2 bedroom Presidential Suit) and super clean. Room service was better than ever, we had almost all our breakfast at our room balcony because food was never cold or soggy or late how it often happens during rush hours in big hotels. All the personnel are wearing masks 100% of the time, not half-faced, no just covering when they see somebody- always, all of them. People working with food are wearing gloves and they are changing them all the time and washing their hands. The gym was great, clean and fully equipped, my son and I are fitness-junkies so we really appreciated it. I want say special thanks to our persona assistant Yafreisi, she was always there for us and our multiple family needs and requests (we might be very annoying and our teenagers are in their "best" age). She made my life as a mom so much easier so I could finally feel that I'm not doing anything and can completely relax. Cannot wait to repeat this trip soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing stay!!!

    Reviewed by Sindymercier() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing week at Hard Rock Punta Cana. Legendary pool food and service are amazing, thanks to Nestor! Food at Toro is super good and drinks from the barman Royer Brito are excellent! Overall hotel service is wonderful, not to mention Luisa Rivera, Paula Keyla and Bladimir Romain. The hotel is now renovating some rooms buildings, Ipanema restaurant and lazy river are closed, but almost everything else is open.... it will just be even better next time!!!!! (I already miss my fav drink at Legendary beach bar “Some Beach”) For more pics, Instagram: l_p_hardrock

    Awesome Live music and service!

    Reviewed by Lyyla13() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As we all expect, Hard Rock is well know for it’s music oriented features and you can feel that while staying at the hotel. Awesome live music, Dj’s and dancers will make your stay enjoyable and fun. Great personnel from the Front Desk Clerks service staff to the House keeping staff. They will make you feel pampered and like you belong. My sister lost her bag and was able to retrieve it with their help, so I can assure you your belongings are secure!

    Seven Years later and still top notch

    Reviewed by Compadretravel() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After my initial trip in 2013, I was fortunate enough to stay at this property again for a quick weekend getaway from Friday to Sunday . We booked the 1 bedroom presidential suite(Room 7103) which was an oceanfront room on the first floor.The room category entitled us to a personal assistant named Esmelvin. Esmelvin ensured that we had a smooth stay from check-in until check-out, keeping an open line of communication with me via WhatsApp. Our room was extremely clean and displayed the revamped decor at the resort displaying a more modern and clean look. Another major difference in the room was the visible change from the traditional jacuzzi to the oversized bath tubs or “tinas”. My only complaint about my particular room was that it didn’t have the tub on the balcony and some of the rooms right next to ours with the same oceanfront view did. Being that we checked in late on Friday due to a quick stop at the basilica in higuey(worth the trip), we enjoyed a late dinner at the “isla” restaurant where received great attention from our waiters, Gustavo and John. It’s a Peruvian themed restaurant where I enjoyed some great “chaufa”. Room service is included and we took advantage both Saturday and Sunday morning for breakfast. We enjoyed mimosas, omelettes, pancakes and hash browns which were amazing. On Saturday night, we enjoyed the romantic dinner(not included in the All-Inclusive) reserved by our assistant Esmelvin. The meal consisted of steak and lobster tail which were very good. In the middle of the meal it began to rain but kudos to the staff for having a back up indoor site right next to us, where we were relocated and enjoyed the rest our meal. The beach was quiet, clean and beautiful with distance between beach chairs while the pool had a fun party atmosphere. Although it was a short stay , we will definitely be back soon and post pandemic, the hard rock remains a premier property in punta cana and the Caribbean.

    Too crowd/Demasiado ocupado

    Reviewed by anavmatias(Santo Domingo Province, Dominican Republic) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I had been in HR before however my experience during the current situation was awful. Check in process took too long and my room was delivered at 4 pm, after a while arguing with someone in front desk. Pools were exhausting occupied, all of them, not to mention culinary offer was very limited. I regretted not recording a party in the Adult's pool, it seemed as if all was ok. I expected more from this brand, specially considering COVID.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-2

    Value

    Value-2