Impressive Resort & Spa Punta Cana

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1387 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    exellent entertainemt

    Reviewed by H1759CLjacobs() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the best Resort ever evertything was great there and awesome the service the food all the staff from the imoressive Resort always with a smile and givind us a great time the shows the parties from the entrtainment team awesome with champagne the best dancer and the best zumba instructir he was always making us havin a good time at the Resort and making us happy and inviting us to play a lot activities

    excellent Resort

    Reviewed by jdjsiuueioqndhjdu() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    was a great resort everything was great since with got here the first day the food from the buffet was great the service from the bartenders at the beach and at the lobby was awesome a lot great drinks and internationals drinks great awesome parties with the entertainment team like foam party pool party dominican party and beach party the shows awesome specially michael jackson Retro party show and pop dance show the best entertainer in impressive and great friend as respect guy and the best dancer and zumba instructor is my friend champagne the best entertainer champagne ????????????????for him best of the best champagne

    Not so impressive, just ok.

    Reviewed by NicdeD(Kingston, Canada) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are a group of 14 who booked with a travel agent over a year ago. Not one of us are in the same villa ????? some had to switch because they didn't get what they paid for, or their rooms where just that bad. Our room in villa 14 3rd floor was pretty decent. My husband and I travel A LOT I try to keep the trash/negative talking of any vacation to a minimum because let's be honest...we are away together, with friends and family, not at work. The grounds are well kept and very nice. The entertainment staff are great. There are plenty of food options with an awesome pizza place. The food is just ok compared to other resorts I've been to in the DR. Negatives so far... The glasses for drinks are teeny tiny so bring your own. They ran out of beer day one They ran out of mojitos day two (we are only on day two) The pressure sales everywhere you turn for messages, upgrades, timeshares on this resorts are SUPER irritating. They park themselves on all the walking areas so you can't avoid it. The beach has people trying to sell things but security does a great job to keep them down at beach level. The support staff for booking restaurants are the worst I have ever experienced. My lady literally never looked up from her cell phone during the entire interaction. I wish I would have recorded it. Also, you can only book 2 nights in advance. That I'm on with, it seems pretty easy to book a la cartes and there is no limit. We booked ocean view,???????? what a joke. We can see a sliver through the trees. Brutal. Save your money unless you can be absolutly certain the ocean is right in front. They have a few things for kids, a decent splash pad, a climbing water mountain and planned activities. The villas however do not have an elevator. If you have a stroller stay on level one. Be aware there are cocroches, it's the climate no way around it people. The cleaning staff do a great job so no worries. Overall the resort is decent compared to some of the other ones around us. We walked along the beach (you can walk either direction forever) and ours looked to be higher end. From other travels in Mexico, Cuba, DR, Costa Rica, Cozumel, Grand Caymens....etc. I would say a 3-3 1/2 star. It's not a bad choice don't pay top dollar. One more thing, if you like excursions the resort does offer competitive prices right at the theater area. Worth looking at.

    Clean, but that is the only thing this hotel has to offer

    Reviewed by nO3521UZ() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My group of 6 stayed at this hotel in early January. From the moment we arrived, there were issues. We arrived around 2pm and did not receive a room for over 3 hours, and even then we were only given 1 of the 3 rooms we had booked. We were given key cards to 2 other rooms and were told to check in with the front desk in an hour and they should be ready. 2 hours later I was told a cleaner had JUST been send to the room to clean it. 2 hours after that, when we went to the actual rooms, other guests were in them. The front desk told us from time to time they double assign rooms....so basically if you stay here, don't be surprised if another guest just walks right in to your room because they will assign key cards to the same room to multiple guests. That was just our first day. The next morning, we attempted to get beach towels and were told there were none because of an issue with their washing machine. One of my friends stood with a crowd of other people for 1.5 hours and was given 3 of the 6 towels we asked for, so 6 of us had to make do with 3 towels. This was the case for our entire stay, there were never any beach towels available. There were not enough lounge chairs by the pools or the beach for the number of guests at the hotel. Every morning, you would see guests drag chairs through the entire resort to take them to the beach. This meant not enough space by the pools and not enough room to even walk on the over crowded small beach area. The staff didn't seem to care at all. The service at the buffet was consistently terrible. Waiting for water, waiting for a napkin, asking and being completely ignored by the staff. Several times they turned us away from the main buffet stating they were full and to go to the smaller beach buffet....which had maybe 1/5 of the selection. Considering this was not a cheap place to stay, that was very disappointing. Not to say the food was even decent, the food here was worse than the worst resort I've stayed in Cuba. No selection and what was there was disgusting. If you wanted an omelette for breakfast, be prepared to wait in line for 40 minutes. The a la cartes, while somewhat better in terms of food quality had the smallest portion sizes I've ever seen. The italian was by far the worst....our dinner took 3.5 hours, of which we spent 2.5 hours waiting for a child size portion of reheated pasta.The saving grace was the snack bar which served fresh pizza. Basically we ate pizza several times a day for our entire stay. This is by far the WORST resort I've ever been to. For the same amount of money, we could have stayed at a much nicer place. So my recommendation is to save your money and stay away from this terrible resort.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-1

    DONT GO HERE

    Reviewed by alihD7840VI() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Dont go here service is terrible got there at 930pm got the room at 1am after they took me to 2 already taken rooms food garbage is terrible....hotel is completely dirty staff is rude you ask for a coffee they huff and puff staff trying to sell you drugs in the f***n resort....o my god I cant if even believe how bad this place is.....plz book another resort pay little extra you will enjoy your vacation better