Paradisus Punta Cana Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16518 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Christopher!

    Reviewed by saihajd() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Christopher was amazing and his friendly and fun personality really helped make our vacation awesome. He was always making us laugh and he looked like he really enjoyed his job. His lion king performance was awesome and his assistance with the water aerobics class made it really fun. Me and my best friend spent our spring break here and we are looking forward to going back to this GREAT resort again! We love you Christopher!!

    Overall amazing, but one unfriendly incounter

    Reviewed by SarahLacey2288() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staying st Paradisus. All in all our time here has been great. The grounds are beautiful and well maintained. The food has been top notch. The staff for the most part have been very friendly and accommodating. Today although, had my first poor experience. After being out on an excursion for most of the afternoon, I got back to my room and was feeling very exhausted. Not wanting to go to.the nightly buffet, I decided to order room service. The woman I spoke with was very pleasant at first, when I was making my order. When the food arrived they gave me a recipet to sign, and I noticed there was a $5 delivery charge. There was nothing stating on the room service menu that there would be a charge. I called back to inquire about the charge and expressed in a very polite way that any extra charges should be stated on the menu and not leave guest surprised at the extra cost. The woman was not as pleasant as the first time we spoke. Instead she was very short and had an extremely rude tone to her voice. Other then this experience, I have very much enjoyed my stay here. This is just a suggestion to prevent this from happening to another guest. If things have an extra charge, it should say so.

    100% TERRIBLE time

    Reviewed by franzferdinand668() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our experience was disgusting. Dirty towels, dirty sheets, broken curtains, broken safe, broken phone...you name it! Not only did we have these issues, but the resort didn't even fix them! Food also made me sick. When we arrived, we found out staff had stolen $700 and broken into a guests safe. I also fell when sitting on a broken chair into the water and no one asked if I was okay. Terrible stay and would never recommend to come back. at in a chair that was broken and fell in the water. No one did anything or asked if I was okay. My review could be so much longer.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Traveling from Miami

    Reviewed by Yara M() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I must say that the attitude of all the people working there were especially good, excellent. We were treated with courtesy and we would really recommend this Resort to our friends and family, we hope.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    It us OK

    Reviewed by RomeuGranzotto() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Have a lot to improve, main in maintenance clean, and distraction for kids, the food is not bed not good, it is ok, I am a person that do not care for food. Have a lot of better hotel for the same price in the area.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3