Sanctuary Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6821 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Sanctuary Cap Cana , beautiful and Covid 19 Safe place to stay!

    Reviewed by DorisH1450(Geneva, Switzerland) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With the actual Covid 19 Travel Issues we were looking for a nice and Safe Hotel in Punta Cana. Upon arrival at the Sanctuary Cap Cana we knew that our choice was the right one. Fron the Bellboy at the entrance with all the Security checks but with a nice welcome smile we startted our journey with a safe feeling. The Hotel has gorgeous Gardens and very nice Swimming Pools. The Beach was not at its best due to bad wheather. Staff trys hard to keep the Beach clean of algae . The Staff around the Pool , Fido, Juan Happy Boy and Sexy Monkey are amazing entertainers and keep good care of the clients. Breakfast Buffet is very good and the Staff very kind as well. We ate very good lobster at the Blue Marlin Restaurant . The Steakhouse has high quality in Meat cuts. The Tomahawk is out of this world. The Capriccio Italian Retaurant offers very good italian fares. Our Room was close to the main Swimming Pool and Beach. Very nice Suite, AC works well and the Maid service was good. We tried Room Service for Dinner twice, very good and in time . We would only recommend that the Wine offered in within the Package should be of a better quality. We tried all of them, and none were good. So we ordered from the Wine Lits several times to match with our good gastronomics expiriences at all the mentionned Restaurants. Great Experience !

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Staff is outstanding and friendly.

    Reviewed by K_crambone() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Friendly, outstanding staff and clean resort made for a safe and relaxing trip. Everyone was very attentive and accommodating. Grounds and common areas are immaculate. As of the end of November, only a few restaurants are open but still didn't manage to eat everything on the menus. Food allergies and indoor social distancing are both taken seriously. QR codes for paperless menus and daily events were helpful. Premium junior luxury suite on the fourth floor of the newer building had a very private balcony with perfect view of the ocean. Building is centrally located in the middle of the resort with just the right amount of tranquility and action. Jet tub on the balcony was perfect. A golf umbrella in the room was a welcome amenity. Room shows slight unexpected wear and tear for the price tag, but only a minor complaint. Pools and beach are clean. Seaweed barrier keeps the sand tidy. Overall, it was a very, very good experience.

    Paradise

    Reviewed by Stellakie() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is very beautiful with nice big clean room. We had an ocean view that was breathtaking. Plenty of good food and the people were so nice. Gorgeous pool with swim up bar. One of the restaurant managers even remembered us from a trip we took 3 years ago!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great stay at Sanctuary

    Reviewed by DrizzyThaDon87() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my fiancé had a beautiful time here at the sanctuary cap cana we will definitely be coming next fall. Cairo was our favorite person here he was great to us. The food was great and the entertainment was awesome. Sincerely D&R

    AMAZING!!!!

    Reviewed by yudelisb(Pennsylvania) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time in Sanctuary and it was outstanding once again! We went for my husband's 40th bday and the room decor was to die for. Jennifer was the person in charge of the room decor, she was amazing to work with and made sure every detail was taken care of. We had a private dinner and no words can explain how delicious it was. We stayed at the castle, swim out suite. Jorge was assigned as our Butler, he was very helpful and delightful to work with. Eudy was amazing with our drinks, we were following him as he went to different places, very friendly, easy going and great bartender. Emilio was also available to us, he was our Butler the first time we went there and again he was wonderful. The resort's restaurants are limited due to covid but the buffet and restaurants available now, we were able to eat at 3 of the restaurants, were just great. The night club is closed due to covid, I was disappointed but the night entertainment was very good. We are planning our next year vacation already ?