Fairmont Le Chateau Frontenac

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6451 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A Fairy Tale Castle

    Reviewed by Bigehoops(Washington DC, District of Columbia) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Chateau Frontenac for two nights in August of 2019. All rooms are expensive at the Frontenac, but I spent extra to get a large room with a river view. The location of the hotel is perfect, the view of the ships coming and going on the Saint Laurent was spectacular, and we were able to watch a magnificent fireworks display from our bathtub! The staff was attentive and the service at the restaurants was superb. The room was perfect but there was construction going on directly outside our window that included scaffolding and power tools. They worked during the day, so afternoon naps were out of the question, but they completed their work by 5:30pm. Initially, I was very upset and felt that I had been ripped off (there was no email notification that construction would be occurring). However, I spoke with the desk supervisor and he resolved my issues. We weren't able to move our room but he was able to provide me with three items of compensation that made me feel that my business was respected. This is a world class hotel - if you have a problem speak to the staff, they will solve your problem! This service, and the considerations that they offered me, are why they get 5 stars.

    Dinner at Le Champlain at chateau frontenac

    Reviewed by arlenes44(Montreal, Canada) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What an exceptional evening we had at this restaurant . We were celebrating our wedding anniversary. The room is gorgeous. Our waiter was very professional and guided us well. His expertise added much to this amazing dinner. The food was outstanding. The area where we sat was all glass so we were able to enjoy the fireworks. It was a special celebration for us in a beautiful environment. Highly recommend it.

    Afternoon / High Tea

    Reviewed by Buffy816(Connecticut) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family went to High Tea at the Fairmont and it was absolutely wonderful. The tea selection was abundant and the scones, sandwiches and desserts were absolutely delicious. The service was wonderful. Each course was explained in detail. There was a singer and pianist that were amazing. The restaurant was elegant. We had a wonderful time and definitely would return when we come back to Quebec City.

    Iconic

    Reviewed by Jitendra M(Princeton Junction, New Jersey, United States) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Probably, one of the most photgrapher hotels in the world. Set at the end of the Q City like an anchor. Worth a visit inside and some pictures for sure. We found it interesting taking pictures of the Fairmont from the Citadel.

    Superb Staff

    Reviewed by lisacK7088HH(Swarthmore, Pennsylvania) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was a wonderful feeling to arrive and be greeted by Vincent, who was friendly as he took our car and welcomed us. Our check-in was fabulous with Christopher, who was so competent and helpful! We dealt with him several times and were so appreciative of how much he cares. I also utilized the texting service while I was there and was so impressed by how they responded so quickly! For example, one night, in the middle of the night I realized I had left my charger in the previous room we had stayed in. I also left my toothpaste. I texted the lady and immediately a bellman showed up with both items for us! Wow. I also want to thank Miguel, the concierge, for helping us plan such a great stay filled with fun activities for my young son. Miguel worked so hard to meet all of our requests. While our rooms and bathrooms were somewhat of a disappointment (we stayed in two different ones in different parts of the hotel) the excellent employees made up for it. Everyone was excellent. Did it feel super luxurious to us? No. Would I pay $400-$500 per night for the rooms we stayed in? No. Did their staff make our stay feel special? Yes!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

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