Barceló Maya Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13300 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    What a dream!!!

    Reviewed by Extraordinary783239() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were there a while ago but we want to go back so badly. It really was a great experience and the place, the sea, the view, the food, the shows, the employees all was great. We really hope we can go back soon.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    EXCELLENT AND HIGHLY RECOMMEND

    Reviewed by CoachAxel2003(Southlake, Texas) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had an excellent time at the Barcelo Maya Palace this past week. We were actually booked there, but were upgraded to the adults only and for that we are extremely grateful! We actually spent the majority of our time at the Palace for 2 reasons. 1) The activity team led by a young lady named Iris who was by far most engaged staff leader that we have experienced in our many stays in the region and even on cruises! Her and her team member Natalie went above and beyond to get all of the guest engaged as well, and made sure to include all ages which made it very fun! It was never a dull moment. This team deserves to be recognized as they are awesome!! From water yoga ( OMG that was so much fun but hard!! LOL) to just a simple game of movie trivia, her staff went overboard and the guest were truly enjoying every minute! _________________________________________________________________________________________ 2) The restaurant at the adults only hotel side tried way too hard to be extremely upscale instead of simple and here is what I mean. The hotel offers Mexican, Italian, French and Japanese restaurants. The hibachi was by far the best because they stayed within their lane of Japanese food as most know it!! We went to others and were extremely disappointed and took the shuttle to the buffet at the Palace. The Mexican restaurant served everything but authentic Mexican food. If I am in Mexico and go to a Mexican restaurant, I want authentic Mexican food like: Tostadas, Enchiladas, burrito's, rice, beans and foods that most know Mexico for. Instead they serve stuff like Octopus which I spoke to many and most felt this exact same way! Besides the simple restaurant flaws which I am confident that they will correct, the hotel is by far one of the top 3 in the entire region.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Barcelo was great!!

    Reviewed by msnosky(Massillon, Ohio) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful trip! Considering Covid made us delay our original plan by 4 months we made it. The food was fabulous, the service was stellar. We LOVE Iris and her activities crew—Iris, Marlon, Natalie and Fabiola were so wonderful all week. We appreciate their fun-loving attitudes and the great activities they offer!! Thank you so much!

    Great experience

    Reviewed by O9369AKguillermos(Cancun, Mexico) on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my girlfriend had the most amazing vacation. The service and food were great! The pool activities were so good and fun. We would also like to give a special thanks to Barbara and Jazmin who run the game room, even though we are going though a delicate situation because of the pandemic, they managed to make an incredible stay. Thank you very much guys, keep it up!!

    A great experience!

    Reviewed by Ultramayan(Arlington, Texas) on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you stay at this resort, go for the Club Premium. Raul, one of the Club Premium concierge, will attend to your every need. He was amazingly helpful to us. The Resort was only at 30% capacity. There were many large families with children, and the resort does specialize in entertaining kids. Please go as soon as you can!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5