Dreams Puerto Aventuras Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6105 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Vacation

    Reviewed by 171kirstenk(Puerto Morelos, Mexico) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Resort is ok. Staff and service was great. People were polite and helpful. Only one family pool which was ok for us because it wasn’t that busy. The rooms could use some work for sure. No dressers to put away your clothes and there are no racks to hang your wet clothes. Wifi was good. Lots of activities for the family going on. It was a little shocking to see the dolphins in a swampy looking pool. This is also where you can swim with the dolphins.

    Great resort for families with small children

    Reviewed by WeBalloonz W() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was amazing from beginning to end. The pool was great! the entertainment team was amazing, lots of activities that you don't even feel the need go out. We still went to Xal-ha but we did ziplining, movie night by the beach, pool foam party, swimming with the dolphins and more all inside the hotel. The food was great! they had this barefoot grill close to the pool serving fresh pizza all day (stone oven) and Hector from here was incredibly professional and energetic, All the staff was beyond amazing. There were numerous activities at night as well, illusionist, fire show, mariachis among others. If you are all about having fun with the family in a safe environment this resort is for you. If you are looking for luxurious amenities, 5 diamond suites, try others. My only observation was the showers, I don't understand why they don't have doors or curtains so there is not so much water splashing out ... it was uncomfortable... also you could feel the humidity in the room - we were only in our rooms to change and to sleep so it wasn't a big deal for us. Good luck booking your vacation :) oh I almost forgot about the guys from Best Day, not sure if they had anything to do with the hotel but they were in charge of transportation from and to the airport . I remember Rodolfo Mejia who picked us up in the airport and he set very high expectations and everyone was up to part ... this resort is about 1 hour and 30 min from the airport but they offer wi-fi so it wasn't that bad !!! We had an amazing time and we'll go back any day

    The Wedding of our Dreams - best vacation to date!

    Reviewed by jmmobbez() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our beautiful wedding vacation at the Dreams Puerto Aventuras Resort, and let me tell you we are so grateful our Travel Agent recommended this resort. From the amazing Zai who worked with us step by step to plan our wedding many months in advance, to the friendly front desk staff who greeted us with smiles and a cold drink once we arrived. The beautiful rooms and twice a day cleaning service from start to finish the list goes on and on.....we and our group had the best time. Our wedding day went off without a hitch and the staff went above and beyond to ensure everything went perfectly and on time. The gazebo is breathtaking and when decorated, ooh la la! Beautiful location and a priceless backdrop. We were grateful the weather cooperated as well! We didn't want a formal reception, instead we just wanted a supper together with our group of 15 so Edgar & Luis helped us coordinate a supper in the tequila museum at the mexican restaurant and it was incredible! Our evening continued being serenaded by the Elvis impersonator in the lobby, and we danced the night away at Desires (the night club on site). Their DJ knows the hits and we had so much fun. A few staff really stood out to us during our stay: Zai whom I mentioned before from the wedding coordination staff, Edgar our favorite waiter from the resort - he went above and beyond the entire week and we always asked to be seated in his section, and GIOVANNI! This man has the most incredible energy and goes above and beyond to make every single person feel welcome, let loose and have fun. From sun up to sun down he has a smile on his face, incredible energy and you just can't help but want to be around him. This resort, for being smaller than other resorts we have stayed at in the past did not disappoint and we would stay here again in a heartbeat. The restaurants were all incredible, the private beach and swimming area were beautiful, the pools, ambiance and overall atmosphere are a 5+. The best part - if you need something in your room, it only takes a minute to get there instead of a long hike like in the larger resorts. The nightly entertainment also a 5+. This resort truly is for all. And we highly recommend it for a destination wedding!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing experience!!!!!

    Reviewed by Elvia P() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an absolutely amazing experience here. Brenda, Maria, Giovanni and Antonio made our vacation an unforgettable moment. From the yoga classes, to the bike rides, dance classes and zipline. Thank you very much for everything. We will be back!!!!!

    Friendly Staff but dissapointed

    Reviewed by Peter T(London, United Kingdom) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This Hotel is a nice small hotel which is clean and has very friendly and helpful staff Stayed at Many AM resorts & alway Prefferred Club Upgrade. Expecting, like other AM resorts dedicated Preferred check in. This did not happen but front dest nice & helpful. Expecting preferred club lounges, preferred club only beach section, and pool like other AM resorts. Not the case. Only one preferred club lounge on 7th Floor no AC & no outside seating no preferred pool or beach section. Most food was exeptional however there were some disapointments. Portofino and The World Cafe alway exeptional food & choices available to suit all Oceana and Sushi good BUT Seaside Grill very bad food was cold & sure the Chicken was Sereque Rresort, rooms very clean staff constantly working to keep it that way. Following staff deserve a mention as they stood out as exeptional: MARILU in preferred club, Aremy, Jessica and Emanuel in Portifino, Julian in the World Cafe and Veronica and another girl name I forgot pool service girls. Smoking Policy not consistant with Mexico. Only 4 smoking areas in the resort not one has any cover so forget smoking in the rain. I understand & exept no smoking inside, around children BUT no smoking in adults area? Most broke this rule. I would have expect a covered area to sit & smoke with bar service Nice friendly clean and comfortable hotel/resort may suit many families but I would not return due to the smoking policy and lack of Preferred Club ammenities.