Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18177 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Pools, pools everywhere!

    Reviewed by NurseMardi(Lawrenceville, New Jersey) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We got home Saturday after 6 days and 5 nights at Excellence Riviera Cancun. First the great:   The resort is beautiful!  Meticulously maintained and clean.  The grounds crew is out all the time keeping the property beautiful.  There are pools everywhere you look and they are sparkling.  There are plenty of places to sit by the pool and the beach, so there is not need to wake up early to claim a spot.  Our room was spotless and was kept that way by housekeeping during our entire visit.  The beach is really well maintained. Seaweed is a problem in Cancun but not at the resort. The beach was cleaned early in the morning and maintained throughout the day. We were in another resort a couple of years ago and couldn’t go to the beach at all because of the seaweed. That wasn’t an issue here at all.   We upgraded to the Excellence Club and have absolutely no regrets.  Our pool-side Francisco, Fernando, Selundino and Ernesto,  were attentive and because of them, we wanted for nothing.  Every morning they greeted us with smiles and were happy to help us get set up for the day.  The poolside bartenders and servers who names unfortunately I don't remember, were also quite attentive.  They quickly learned our favorite drinks and we never had to wait long for drinks. Speaking of Excellence Club and whether or not to upgrade. This resort had two completely different atmospheres. The main area with the swim up bar was the activities and party area. If you want to play water volleyball, have live entertainment during the day and participate in poolside activities and games, DO NOT upgrade to the Excellence Club. There is none of that in the club area. It’s really like two different resorts. you want a quiet vacation with just your partner and personalized attention from pool side concierges, DO upgrade to the Excellence Club. The private pool and beach area is mostly couples and no groups. Our vaca was just me and hubby and we were very happy to be in the quiet zone. If you really want to upgrade but aren’t sure about spending the money, our advice to you is to get the least expensive room and pay for the upgrade. The VIP Club was a nice place to get away for a little snack and quiet drink. You could also grab a quick breakfast here on the way to the beach if you would like. The service in general was great. We ordered room service coffee delivery for 7:30am and it arrived exactly at 7:30. We requested turn down service at 7:00pm and the housekeeper knocked on the door at exactly 7:00. We had a server named Juan for several of our meals. He always greeted us with a warm smile and service was great. I wish I could remember everyone's names but Juan stood out for me. No need to bring an umbrella. It rained a lot while we were there (very unusual we heard over and over again). There's an umbrella in the room but you don't even need it. There are covered walk ways throughout the resort that attach all of the buildings to the main area. So when it rains, you are always under cover. The good: Probably the most comfortable bed we’ve ever slept in anywhere. Our room was spacious au have fancy evening clothes and love getting dressed up every night, you’ll love it here. We never had to wait very long for a table in any of the restaurants. The staff is very attentive to food allergies. This was very reassuring. The not so good: The food was average. We’ve been to resorts with better food. The restaurants are nothing to write home about. We enjoyed the French restaurant the most because we’d never go to a French restaurant at home. If we had gone to any of the other restaurants locally, not on vacation, we wouldn’t go back. Let’s talk about the room towels. For all the luxury at the resort, the towels were thin and stiff. I would expect more from an upscale resort. There was a different method of waiting for a table at the different restaurants. Some have pagers so you can have a drink at one of the bars while waiting and some you just have to sit in front of the restaurant and wait. Really weird. For some reason, the tortilla chips always tasted stale. No matter where we had them. Also weird. I would definitely go back to an Excellence Resort. We met many people who keep coming back to this one. We don't get to vacation like this very often so we would probably go to another property just to do something different the next time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great place for a couple getaway

    Reviewed by kwimer71() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would definitely recommend this place for any adult getaway. The food was great and plentiful along with the drinks. The rooms were clean. My only complaint was the room service food wasn’t that great but there was plenty of other options at the many restaurants.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    First trip to Mexico

    Reviewed by tonythomasy(Redding, California) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The good----Booked through tripguys.com. I highly recommend them for any booking. Handled everything for us including private transport from airport to the resort. The resort was fabulous, food off the hook! Nightly entertainment was fantastic. Stayed in junior suite ocean front which also included excellence club benefits. I plan to go back. The not so good------- the bathroom in the room lacked any sort of privacy and smelled like sewer on occasion. Rules stipulate you are not allowed to reserve seating at any of the pools or on the beach however that was never enforced. On many occasions I witnessed guests taking belongings down to certain lounges, prime spots, as early as 6am and not coming back for hours!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    5 Star resort

    Reviewed by meganreann13() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing People, Great Service, Super nice, and clean! Great food, loved the Asian restaurant! I wish I remembered all our servers names because they were all great! They remembered our drinks and where our room was. Brought us drinks while we were floating around the lazy river.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Highly Recommend

    Reviewed by sdjonesdc() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommend! The resort is absolutely beautiful. The staff was very pleasant and accommodating to any needs or requests. There was plenty of daily entertainment with live shows and bands that were very well done. We will definitely return in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5