Grand Riviera Princess All Suites and Spa Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Riviera Princess All Suites and Spa Resort review

    What to expect (based on 11119 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent

    Reviewed by sallymatas() on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were there last week and had a fabulous time even though it had just opened the 15th. All shows we're outdoor and no night life or evening activities but overall a beautiful place and we relaxed. Everyone is really nice and very helpful. I felt safe.

    The worst food and drink. The beach smell terrible.

    Reviewed by Nelisa123(New York City, New York) on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The food is horrible. Is better to eat in the buffet than any other restaurant. If you want to drink something good, you should buy it. The beach smell so bad that everyone is in the pull. The service is AMAZING, all employees are the best.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-5

    Christmas at the Princess

    Reviewed by CalgaryAmy(Red Deer, Canada) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was a beautiful resort. Very Large but walkable. The lobby area and grounds were very well kept and clean. We spent a week in the preferred club rooms and it was well worth the money. We had our restaurants booked for us, drinks and snacks each time we came in and out of the lobby area and our own calm pool out back. The animals are insane at this resort and poop all over but this is not a fault of the resort just be prepared. We were on the 3rd level and they were on our balcony daily The pools were cold so we ended up spending more time in the ocean. The casino and sports pub was a hit for our family. The kids club was not the best and our sons didn't enjoy it, however there was enough for them to do during the day, Food was ok, drinks were great.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Missing Mexico! Grand Riviera Princess

    Reviewed by PC800CC(Edmonton, Canada) on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Simply an excellent experience and value. Check-in was seamless, the suite was large, spotless, and great deck. The restaurants were plentiful, many options, and easy to set reservations. Drinks were offered everywhere with great service. The beach was beautiful, and we always found lounge chairs with some shade after a few minutes of checking around. The ocean temperature was lovely.... ahhhhhh. From check in, to meals, beach, drinks, services, it was all wonderful!

    A tale of two rooms

    Reviewed by oriahlee(charlottesville) on Aug 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I've been a little slow in writing my review. I think this was the fourth time i've visited the Rivera Maya and stayed at an all-inclusive resort. I upgraded my vacation and booked the trip via bookit.com which is now defunct. I stayed in the Laguna Villa Suites room #6032 in Feb 2020 just before the shutdowns from covid began happening. I traveled and checked in solo and my boyfriend met up with me three days into my trip. The villas are amazing. There was champagne waiting for me, the mini fridge was stocked, and there were a few bottles of liquor in my room upon arrival. Check-in was quick because the villa guests are given priority check-in. The room was immaculate and exactly as pictured in their advertisements. The concierge, i believe her name was Connie, at the villa pool cabana was amazing and did a great job with my dinner reservations. The villas are definitely worth the upgrade in price. You have easy access to dinner reservations, premium liquor, and breakfast in the Chill Out restaurant (which is right next to the beach and has a great view) is included rather than charged as an a la carte. I'm primarily vegetarian but will eat fish while on vacation (which makes me pescatarian but you may not be familiar with that word) and found plenty of things to enjoy. I only at at a buffet the morning we were checking out and it was your average all-inclusive food. My favorite restaurant was Miso (asian) and i ate there twice. Overall, the villa accommodations were great. It was nice to have an "adult only" space and pool. I would highly recommend booking this class room. The food at the resort was about average. The noted exceptions were Miso and Chill Out (which made a wonderful smoked salmon eggs benedict); both were what i would classify as "very good." In the villa class of rooms, you get top shelf liquor at the bars and the cocktails all around the resort were above average for an all-inclusive. My boyfriend arrived three days after me. We couldn't figure out how to create a reservation with different arrival days so he booked a separate room in the lowest room class which i believe was labeled as a "junior suite." His room number was 6032. The nice thing about his room was that it was close to the beach but i would describe the room as "tired" and perhaps in need of a refresh. The decor was much more dated than my suite. It was clean and serviceable but by the time i saw his room, i was a bit spoiled. Now for the strange parts of the stay.... I arrived alone and during the three days before my boyfriend arrived, i think i was asked "where is your husband?" at least 40 times. When i reserved a pool cabana, the reservation card had "Mr & Mrs my last name." When having dinner, the maitre d's invariably sat me at a table in the middle of the room and in one instance there was an actual light shining directly on me as if to illuminate my solo-traveler status. On another evening, they sat another solo-female traveler at the table adjacent to mine in the middle of the restaurant. I struck up a conversation with her; she was from England. I asked her whether the staff kept asking about "her husband" and she said they had and it was making her uncomfortable. There were no "mixers" or activities listed for solo travelers to meet and mingle. When my boyfriend arrived, we tried to upgrade his stay and add him to my room but according to the desk clerk, the upgrade fee would be an additional $100/day despite the fact he wouldn't need an additional room. So, we just skipped it and he slept in my room, i made all our dinner reservations, and ordered our drinks at the bar so he would get the better liquors. He joined me at Chill Out for breakfast and just paid the a la carte price which came to about $15 per meal. It felt silly to have a second room but it ended up working out nicely because it gave us access to a clean private bathroom close to the beach. Overall, i really enjoyed this stay and wouldn't hesitate to book another stay in the villa class suites if the price is right.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5