Grand Sirenis Riviera Maya Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 18948 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A must stay

    Reviewed by F3655XTpaulg(Hayton, United Kingdom) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great hotel, the food is amazing, the staff are all helpful and friendly, the pools and lazy river are great. Such a clean hotel. The bars are great and the entertainment shows on a night are really good. Theres a great little coffee shop and an ice cream parlour with lots of choice. There are 8 restaurants on top of the buffet restaurant which has a great choice. It is also great that they have built the hotel in a jungle habitat and still allow the animals to roam, they dont hurt or bother you, and its great to see. We don't go back to many places as its such a big world but I think we will visit this place again in the future, loved it..

    Members Club

    Reviewed by rdsand1(Bixby, Oklahoma) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service in the member's club is outstanding. We were exceptionally well served by Carlos in the member's club restaurant, and by Alex out in the pool/beach part of the member's club. Members get the best rooms but building 17 has spectacular views of the sea and the beach.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5

    Good hotel

    Reviewed by Colin T() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Really good hotel. Very big until you learn the shortcuts. Food is good and plentiful. Drinks are watered down but you can have as many as you want. Beach is a big let down. It's small and the sand is coarse. Couldn't snorkall due to waves creating a sandstorm. Lots of rocks in the water. Shame about the virus the hotel was shutting down. But hopefully it won't last long.

    Amazing holiday right before the Corona Mayhem

    Reviewed by SemaRamlu(Calgary, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this resort from March 11th to March 18th, 2020. I will start with the cons first The front reception one of the most boring front receptions we have seen(we have been to 5 other all inclusives)Being Mexico, there was no tropical flower arrangements or plants.It was too plain and white. We didnt even get a welcome drink. The water activities Renting the snorkelling gear and the kayak seemed imppossible. The guys openly wanted tips from us to rent the kayaks,said the hotel didnt pay them and they were a private company. we didnt bother renting because we didnt carry cash while on the beach. The pros Everything esle was exceptional. We were there with our 3 kids, 10,7 and 4. They hads a blast and didnt wnat to come back home. The Rooms Very nice and big room, 2 double beds,one single pull out with one single sofa bed. The most comfortable beds and pillows. Very clean linens and the whole room was very clean. Lots of towels,face towels ,bath mats. The room had a small table with trwo chairs ,and a separete study area. Balcony outside with a clothes line to dry your clothes.Nice big rain shower/ hand shower and a separate tub. Mini bar(free) coffee, and a 5 litre free bottled water(they replace it once finished) tonnes of shampoo and body lotion. They thought of everything possible.we were on room 2816, was cleaned every day, no complains.The concerige is always there to help you book your alacarts and activities. It is a very huge resort,lots of walking,but everything is so well layed out, the resort is built in the middle of a jungle,so walking around it so much fun.Lots of animals and plants to see.Yes, lots og iguanas at daytime,so carefeull not to step on them.There is always the golf carts riding around to take people around. Pool/Beach There are 3 huge pools, the resort is so big but the pools and beach never felt congested. It was spring break when we went. They have a separate kids play pool.Lots of fun water slides and a huge water park,our kids enjoyed it a lot. There are alawys bar tenders walking arou nd to take orders for drinks. The pools were alawys clean,tonnes of pools chairs ,palapas and the even the fancy beds. The beach,well ,yes,water shoes a must .esp for kids. Very rocky and lots of corals and shells ,once you are a bit deeper than its ok,none of that. perfect place to snorkel,we did it everyday.So many fish to see!!! Also,lots of chairs and palapas and beds. there are 3 different sections to swim in,our favourite was far in the end,lots of fish to see.There is a beach bar right next to the ocean,they have tonnes of food options,you dont have to leave to eat. They have tacos,stir fry chicken,chicken wings,nuggets,hot dogs,burgers,and mexican dishes. we alawys had our lunch there. Activies 5 star quality shoes and activities, the nightly enetertainment were out of this world! they put on such a great show,the theatre itself is hug, each night is a different theme. Before they start the shows at 9pm,they do a pre kids show at 8.30pm, very fun.Pool acitviies are fun,too. Lazy River One of our favourite activities. There were always tubes available, our girls even swam in it! its a nice 10mins ride.goes thru the jungle. Sports Centre Miguel was awsome. such a nice guy,he knew what he was doing.My husband did archery,gun shooting and bike ride with him.We enjoyed watching archery everyday.Great job miguel. They have tennis,soccer,basketball and beach volleyball onsite as well. Food Abundance of food everywhere.Really good quality,fresh fruits and vegetables.Lots of options, even gluten free at every buffet all meals.They had chicken, beef,pork,lamb and lots of seafood.Best part was no repetition,every night at the buffet was a different theme.Lots of authentic mexican food as well.They really covered all areas very well,they had a smoothie bar for breakfast and lunch,taco stations,ommeltt station,pasta station,grill station for sirlion,pork chops and lamp chops. You can never go hungry,trust me. Al a Cart We did the mediterrian, Thai and Brazilian Very dissapointed with the thai, didint get any thai flavours in the food Bralian was good,loved the chicken wings and the juicy chicken breast Mediterrian was the best,the best lobster meal we ever had,the cheesecake was so good.highly reccomend this alacarte. Our waiter Louis was the best,he recoomended everything that we ate,he was right about it all!!!!!!! Dolphins on site,we took our girls to see the show(free show at 11.15 everyday) because they saw the signs everywhere. We dont support this so we didnt swim with them.We believe they belong in the ocean not a swimming pool. The cenotes There are 3 onsite, 1 is right next to the theatre and 2 are kind of outside,when you go on the bike tour,Miguel will show you. There were turtles in the cenote right next to the theatre. Overall we will give it a 5 star,everyone is so hardworking. The place is immalucate,lots greenery,trees,bushes and native plants. Everyone was very helpful and happy. You will never feel like leaving the resort because there is so much to do and see. we loved walking by the beach early in the morning. Collecting shells,a nd listening to the birds. We didnt use the kids club, but heard good things about it. we higghly reccomend thios resort, will definetley go back. Its about 1 hour 15 mintues from cancun airport

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Awesome

    Reviewed by francisgL6978ZF() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived late due to the airline and were not very happy. But once we got settled into our room all the bad vibes went away. When I went to the beach club I felt like I was at home again. The staff was amazing and friendly as usual. A special thanks to Alex and Edison for always making things the best. In the dining room they went out of their way to get you whatever you wanted. Thank you to Daniel, you and the team are the best. The resort was in great shape. Very clean and maintained. The snorkeling was great right off the beach with sea turtles, rays and a great selection of fish and coral. Thank you to all the staff and we will be back once the travel bans are lifted. Stay safe.