Grand Velas Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4668 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    No Regrets April 2019

    Reviewed by TeddyM777(Detroit, Michigan) on Jun 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is long overdue however I felt the need to write my first review ever on this fabulous resort. If you are looking for a 5 star vacation this is it. We took our two daughters here last spring break in April. I wanted to truly relax and not worry about the kids half eaten $25 turkey club like I did in the Cayman Islands. We love to eat great food and we like our cocktails. Every single detail is taken care of here. The employees are the fantastic and go above and beyond. I also felt that they were kind and attentive to our two girls age 10 and 7. The girls still say they want to live at Grand Velas. Our favorite place to eat was for sure Luca the Italian restaurant. However the poolside fare is super yummy. Everything is top shelf right down to the Grey Gooseand poolside california rolls, and everything is included. I had one spa afternoon when it rained and the experience still makes me smile when I think of it. I felt pampered and safe the entire time. When I look back on the photos from this vacation I can see how rested and happy we all look. If you are debating taking your family here you wont regret it.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Absolutely great time

    Reviewed by dfitz5(carmel, california) on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to Grand Velas with my husband and my son and his family (spouse and 3 kids ages 6-4 months). We all had a great time. The pool for the little ones was huge and just the right depth for safe play. All of the restaurants were very nice and the food was delicious. The beaches were clean and the water was perfect. Just right for building sand castles and shell hunting. My husband and I stayed in the adults only section. Marisol, our concierge, did a fabulous job of making sure all of our needs were met. The rooms were very clean and well maintained. And the view from our terrace was incredible. I would not hesitate to recommend Grand Velas and would love to make a return visit

    Excellent hotel, excellent staff, magnificent service, beautiful nature

    Reviewed by MonikaMc-A(Canton of Uri, Switzerland) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We experienced a wonderful time at this resort. Simply stunning. The staff were outstanding. Very helpful and friendly. We had were in an ordinary Zen room and the comfort was great. Bed so comfortable, the room very spacious with a tranquil place to sit and relax to the back. Would recommend this to anyone.

    Our Beach Wedding at Grand Velas

    Reviewed by jlb48201(Detroit, Michigan) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our wedding week get-away was perfect! I waited to do our review so I could give as much information as possible for brides/grooms that are shopping around for a venue in the Riviera Maya area. I highly recommend Grand Velas (GV)!!!! Three things I will cover in this review: the wedding, photography, the hotel/vacation experience. The Wedding: I had very specific expectations for our wedding and all of our wants/needs were met perfectly! Pamela our wedding coordinator and all the staff arranged EVERY DETAIL, we did not have to think about anything except being dressed and ready for our wedding day (actually, I didn’t even have to do that - the hair and makeup coordinators did!). We were able to relax and enjoy our entire stay with our friends and family without any worries. Some examples of outstanding service that we experienced as bride and groom: We were the only wedding party at GV on our wedding weekend (this is their policy!). Also, when we arrived to the resort all of the coordinators met with us to make sure our wedding day would be exactly what we wanted. They planned two special meals for us: pool side lobster lunch and a romantic in-room breakfast the morning after our wedding - both were delicious with beautiful presentation. Last example of impeccable service: There was a snafu with my dress on the day of the wedding which had nothing to do with GV - as soon as I noticed it and told Pamela, the dress was whisked away for an hour and it was magically fixed! The only critique I have from our wedding day is of the vegetables at our reception dinner. They were unremarkable - I would suggest not getting the mixed vegetables if you go with the Caribbean dinner. All of the other dinner menu items were good. We especially enjoyed our wedding cake… It was absolutely delicious!! One layer was mocha/chocolate and the other was coconut – I wish we could have taken a piece of each home with us!! Photography: My husband and I choose to use DreamArt Photograph for our wedding. They were fantastic!! Josefina was our photographer and Fernanda handled all the details before and after our wedding. The photos and video footage captured our special day exactly the way we wanted, absolutely beautiful! Josefina and Fernanda were very patient and attentive with all of our questions and attended to all the details that we wanted. They quickly fixed (photoshopped) everything we requested. We highly recommend DreamArt for whatever photography needs you might have in the Riviera Maya area! Hotel/Vacation Experience: I can’t say enough about how impressed all of us (my husband, guests, and myself) were with the level of service, the cleanliness and beauty of the facility, as well as the quality of food and drinks. Enjoying a good meal and great service is a big deal to my husband and I. In fact, we don’t usually stay at all-inclusive resorts to avoid mediocrity. However, GV did not disappoint us! We were all very impressed with the restaurants and the quality of food, drinks, and service. We also really enjoyed the spa. If you like spas this one is incredible! You must do the “water journey” before your treatment. We will definitely be returning to GV and I am sure that our guests will as well. If you are looking to have a PERFECT wedding on the beach with unbeatable service, I highly recommend Grand Velas!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Horrible experience

    Reviewed by toddr402() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We returned to a favorite place in Mexico the Grand Velas. Previously we had a wonderful experience. This time was horrible. They charged us $1600.00 extra to move us to the section that is near the beach. They had us in the Zen section. There were 20 other people there that they moved the next day at no charge. I felt like they had ripped is off on charging us on to of the $2,000.00 USD we were paying for two garden rooms Service was also lacking. I tried to contact the General manager multiple times but no one would connect me I would give this zero stars for the price o. Relationship to experience and service