Overview
Kore Tulum Retreat & Spa Resort is the only Adult-only all-inclusive boutique hotel in Tulum. This property offers unique accomodations suited for couples and adults. Guests will enjoy ocean views, an extensive outdoor pool, gardens and sun terraces. The beach club is a 5-minute walk away.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
94
Inclusions
- Daily activities
- Round-trip airport transfers
- Beach Club: Kore Tulum Retreat & Spa Resort offers its guests free transportation from the hotel to the Beach Club and back daily.
- The Beach Club has a restaurant open from 10:00 am to 5:00 pm; food and beverages are not included with the Beach Club, but presenting your bracelet as a guest of Kore Tulum you will receive a 10% discount.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Exterior lobby entrance
Shangri-La
Lobby
Jacuzzi
Romantic dinner
Salon
Infinity pool
Yoga room
Meeting room
Gallery Lounge
Nirvana
Spa
Location
Reviews
Horrible, I felt scammed.
Shoni B on Apr 15, 2024
There is a huge lack of communication between travel agencies and this resort things that were offered in my travel package were not things that the resort were aware of. So a spa package was part of it and I was told by the manager who on a regular basis, was nowhere to be found that for a courtesy he would give me 20% off when my package gave me a $200 credit to the spa. I said to him that wasn’t acceptable when I actually did find him two days later. As a manager of the resort one, he should’ve at least called my room. Something to at least acknowledge that I did ask for some thing, but I had to go seek him out. the other employees at the desk had no clue their English was very broken and could not communicate properly with me tried as much in Spanish as possible however, it still didn’t translate completely, so I was told to wait for him to come back. Which is not acceptable. When they close you inside of the resort, safety reasons yes however I felt like a prisoner. Also, how are you or beach resort that you cannot go onto the beach there’s just a pool. In order to get to the beach you have to ride a bike, walk, or rent a scooter and pay to get to the beach when you already paid to come to the resort that is on the beach. The website advertises activities that happen on the resort the days that I was there not one activity happened and I do know that there’s a disclaimer there that says due to weather and participation, events may not occur. However, there was no weather problem and if you don’t try to start some thing you won’t find out whether or not people are going to do it because there’s no sign-up for any of the activities. There was no posting of anything I just had to keep looking on the website nothing is posted not even where are your meals are etc. I also had a Jacuzzi in my room that didn’t even stop up so I couldn’t even use it. So what was the point of that and of course there is no one anywhere to be found to tell them this. I also had to ask for someone to adjust the fan in my room for it to work. I left the resort for an hour or two came back and asked if anyone checked on it and they act like they didn’t know what I had asked for when I specifically called for someone and gave them my room number. Overall, if you’re someone who just once to go fly across the country to sit at a pool this is the place for you. If you actually would like for proper communication to actually go on the beach and be able to have the food and be at the resort with the all inclusive likes so many other resorts that are on the beach that you can actually get to. they have such a beautiful view however, you cannot touch the sand. Not to mention even directions that they give you to go to the beach or go straight and keep going straight until you can’t go anymore and turn that’s not directions for someone who doesn’t know where they’re going to get to a beach. I am a first time solo international traveler however, this was not at all what I expected, and I am completely completely disappointed because it was for my birthday, and I would never go back there again, nor would I recommend anyone else to either.
Great Location but not worth it
lauren c (London, United Kingdom) on Apr 06, 2024
Where do I start? I booked this hotel for my mother's birthday, and if I hadn't had some incredible experiences lined up, I would have been so disappointed. When requesting our meal be returned to the kitchen as it was cold, the waiter suggested the breeze outside was what had made the food cold. Sure, the breeze that evening was great, but I can assure you it didn’t freeze the mashed potatoes, broccoli and BBQ ribs on my plate. Even when the food returned, it was still lukewarm. So when people say the food is bad. They didn’t lie. You can expect lukewarm food that lacks seasoning. And for an all-inclusive, that’s shocking. What’s even more shocking is that the cocktails don’t even ease the blow of how terrible the food is. Clearly pre-mixed, but truly terrible. We figured out the best cocktails were either a tequila sunset or a rum punch. But for a country that specializes in tequila, the margaritas at this hotel were diabolic. The hot tub in our bedroom wasn't usable. The water was green, and even when someone came to "fix it", we still weren't able to use it. I saw online that the hotel offers a free shuttle to a nearby beach club, but this service is no longer available. It was disappointing as it was one of the factors that played a part in us staying here, but alas. Overall, this hotel's location is great, and Yarida and Edna at the spa were incredible. We booked a couple's massage, and they were truly amazing. I wouldn't stay here again.
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