Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11523 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great trip!

    Reviewed by sointot() on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hector was me and my friends advisor and he is the best. He was very professional, helpful and nice. He honestly made our trip better. One of my best vacations thus far. Me and my friends would love to come back.

    Service and Covid Precautions Were Above and Beyond

    Reviewed by Joan M(Philadelphia, Pennsylvania) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here mid September for the first time as I usually to to Paradisus Cancun. Very nice hotel. There are two hotels (adults and family) however the adult hotel was closed. Stayed at the Reserve which did have adult only sections. Very nice at the pool, Lapalapa restaurant and Olio restaurants for adults only. Covid precautions were excellent and I felt entirely safe. They had good entertainment in which the seats were social distanced and the Mexican Independence party was wonderful with excellent foods and arts and crafts, etc. The hotel was very clean, all employees were top notch and they only thing I could say is there are Coati roaming around and Iguanas (who stole my friends hamburger at the pool) that I did not care for. Thank you so much to Roxanna Espinoza who handled all our details before we arrived at the hotel and Neftali Alermo, who gave us excellent service once we arrived. The Reserve pool was beautiful and thanks to Daniel, Alfredo and Elias for making our pool experience even better! We had breakfast and lunch each day at Lapalapa, which in addition to excellent food, had the most professional and attentive wait staff in Renau and Gabriela. All in all a very pleasurable experience!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Traveling ina COVID world

    Reviewed by springmissy(Spring, Texas) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well, the world has changed and so has the resort industry. In the interest of keeping everyone safe, the hotel has taken and continues to take many precautions. These include temperature checks at check in and at every restaurant. The hotel was only at 15% occupancy when we visited ~ 100 guests. The Melia has always maintained a standard that they continue to uphold. As Club Melia (timeshare) owners, we have never regretted our (20+ years of) membership and that is true to this date. Upon check in, we were delighted to learn that “Georgie” would be our host. We have worked with Georgie while at Paradisus Cancun. He is an absolute delight and did not disappoint. We were asked to meet with the Club about “updates” but declined. These updates are merely sales pitches. We have more than enough options with our current membership. When I made the reservation for this trip, I was assured we would be in the Adults Only section on the (old) La Perla side of the resort. Unfortunately, that side was closed and our rooms were in the (former) La Esmeralda side. Yes, it was a disappointment that could have been managed better by notifying us in advance (my husband does not do well with “surprises”). On the upside, I believe our rooms were upgraded from what I booked. The Reserve adults-only pool was open with pool bar service as was the adults-only La Palapa restaurant. There were plenty of beach seats. At the beach, there was a “Reserve” area with better seat options (cushions, umbrellas) and lots of attention from the staff. The wild animals are alive and well on the property, The coatis are very brave and won't hesitate to grab your food or drink if left unintended. There is a raccoon that likes to beg, in the evening, at the open air restaurant. Iguanas were present as well as the feral cats. Kind of fun. Only two specialty restaurants were open each evening. I believe we were accidentally booked to Fuego two nights in a row. So, the restaurant manager surprised us with a special menu. It was delicious but way too much food! The menus were available by scanning a QR code with your phone. Not the best way to read a menu; but we managed. Also, even with descriptions on the menu, we never really knew what we were ordering. Portions were healthy and, if you didn’t like what you ordered or were still hungry, you could always order more food. About the phones. I do not like to carry my phone when I am on vacation. I do not use WhatsApp (download it before you go!) and would have lovee to know what the daily activities were. But the activities list was not published and I had no idea how/where to find it. The gym was closed. Period. But we did enjoy a 50 minute massage at the YHI spa. The massage was excellent! We heard about the Water Park from one of the employees but had no idea where it was. On our way out of the complex (enroute to the airport), we saw the Water Park. That is all I know about it! Now, to the employees that made our stay so enjoyable: GEORGIE for the win! Special shout outs to AlBiel, Daniel, Elias, Alfredo and Renaud. These men were all very friendly and “our wish was their command” whether at La Palapa, the Reserve adults-only pool, the beach, etc. Thank you to the entire staff, from the bellmen to the housekeepers and up to the manager. Thank you to the Melia for providing an experience we can count on and trust. This was definitely a “different” trip; maybe a bit more low key than usual. We look forward to seeing you again (hopefully soon). (P.S. Please tip the staff. If you can afford to travel, you can afford to give a few buck away!)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Fantastic weekend!

    Reviewed by chambaos(palma de mallorca) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the privilege to visit Paradisus with my wife and 2 little girls, traveling during a pandemic can seem daunting, but thanks to resorts such as Paradisus, it is possible. The cleaning protocols, safety measures, and social distancing options in place are fantastic. Rocio, Jorge, Victor thank you for your special attention????

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    If you feel unsure about traveling due to COVID, this is the place to go

    Reviewed by DaniDB8(Playa del Carmen, Mexico) on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just want to say that due to work I get to visit many hotels in the area. Since COVID changed our lifestyle, staying in hotels is not the same, however this place does it AMAZING. The security protocols for COVID are taken care of in a professional way that made me feel very safe. So they do their part, it’s up to the guests to do the other half. I totally recommend it. Food is amazing, service and drink quality is great and the mixology level is impressive for an all inclusive. If I have to say a but, it would be that if you dare to stay 2 minutes in the reserve area someone will go to you to remind you that you don’t belong there... its ok I get I didn’t pay for it but if im just checking out the place and not using the facilities you shouldn’t rush in to take us out.