TripAdvisor Traveler Rating

Beautiful resort and beach. Wish the bar and restaurant staff were a little more friendly but we had a wonderful time!

Love the design (4 floors max – not a high rise), layout (lots of greenery, flowers, and palms – not just concrete), and scale of the property (~ 400 rooms, short walk to the ocean from any room). Rooms are beautiful, modern, and clean. The beach is stunning – gorgeous turquoise water and endless soft white sand. What made it extra special ... Our ideal day is spent with a book and cocktails on the beach – the pool/beach concierge team set us up every morning and looked after us through the day – huge thank you to Bramdon, Julio, Enrique, Francisco, and Edy for your friendship and your amazing hospitality. Last year (cocktail) tables were not available on the beach – so you basically put you drink in the sand. We commented on this as an opportunity for improvement last year and are grateful that we were heard – thanks to the management team for bringing tables back to the beach this year, it makes a huge difference. We also love to run (me!) or hit the gym (my husband) every other day. Love the signed mile-long running loop around the property and the ability to run for miles on the beach (at least on days when the tide permits). Also love the upgrades made to the gym – the added equipment is another big improvement and one we have commented on (the need for) in all our previous reviews. Most amazing lunch experience was the weekly tuna by the pool. A fresh, whole tuna is skillfully broken down and offered up in a variety of preparations - as sushi or grilled. Absolutely incredible. We love craft cocktails; a pre-dinner cocktail in the lobby bar – mixed specifically by Jose or Angel was what we sought each night. Himitsu (regular table) remains our favourite restaurant for dinner. Many thanks to chef Francisco, Alejandro (manager), and their entire team for many great meals and service. Outstanding. Aside from the Superbowl event – we cannot comment on other aspects of the entertainment offered since we don’t partake. Big thank you to Janet for her role in organising the Superbowl event. Love the set up with big screens and armchairs in the garden. Such a fun evening. Additional recognition goes to: Ana, Dario (beach service) Carmen, Jessica, Neydi (lobby bar – service) Gabriela (head hostess) Freddy (World Café service) Otilio (sommelier) Elmer, Jennifer, Rosana (Himitsu) Eusebio (restaurants) Armando (mentalist – weekly appearance in the lobby bar) Alejandra (Food & Beverage, aspiring to building concierge) Roger (our building concierge) Opportunities for improvement – since no review is truly balanced without this: With the transition from AM Resorts to World of Hyatt we found our experience to be slightly different this time around – lot of highs as noted above, but a few key improvements are needed. Management: nowhere to be seen – we would have enjoyed meeting the senior management team, perhaps at a weekly cocktail meet-and-greet event – especially for those who have been members or long repeat guests to make the overall experience more personalized. Restaurants: in addition to needing improvements with respect to menus, food preparation, and enforcing the dress codes, the biggest improvement would be for management to deal with loud, rude guests (multiple nights we experienced guests shouting across a restaurant to someone they knew ... this would go on through the entire dinner service, or f-bombs for the entire restaurant to hear non-stop, or attempting to drink from the delicate wine decanters ... no joke). Craft cocktails: given the price point of this resort it would be nice to see more premium liquors offered throughout. We always stay in a preferred room and would love to see a better selection of liquors such as VSOP cognac (e.g. Henessy) and bourbon (e.g., Woodford), particularly in the main lobby bar to match the grandeur of the room. Beach lounging: this year we saw the addition of multiple rows of beach umbrellas (on little cement stands) in front of the palapas, obscuring an otherwise beautiful view of the beach and Caribbean, and making it look messy and cluttered (not the beautiful Zen the beach set up used to have). While we appreciate the need to have added shade, we believe for a resort of this calibre it’s not unrealistic to expect something nicer – perhaps more palapas or something similar. Similarly, while we appreciate that cocktail tables were re-introduced at the beach this year – why the cheap white plastic ones and not the beautiful wicker-style they used to have at the beach? General maintenance: this year we are noticing aspects of the property needing some attention – peeling paint, a loose/lifted ground light in the walkway remained unattended to for our 3-week stay, unlit pathways (lights not working), very noisy A/C unit in the room, etc. Property inspection: we could see much effort being poured into sprucing up the resort in preparation for an upcoming inspection – as a guest it would be nice to know the resort goes out of its way every day – for the guests who are staying – and not simply to impress or pass an inspection. Booking: This resort is full of repeat guests, but also goes after convention business. So much so that, the last two years, room availability has been limited and we’ve had a difficult time booking even a year in advance. All of that said, we’ve already booked for next year (a year in advance, and even then having to move our preferred dates back to accommodate the limited availability mentioned). Looking forward to our visit next year. With gratitude, Jeri & Tim – Canada

Myself and my husband have just returned from this beautiful resort, firstly it was a belated surprise 50th birthday present from my husband and our first time visiting Mexico so he made an incredible choice considering I’m the one who books all our holidays!! We went 11/04/2024 for 8 days (tried to get longer but had work commitments) We had a non preferred swim out room in building 15, we had sun pretty much most of the day, but only used it a couple of times as we absolutely loved being around the pool and having the option of taking a walk Along the beach. Service from all staff is absolutely spot on. Always smiling and nothing and I mean nothing is too much trouble. The pool waiters are brilliant and regularly keep you refreshed without even having to leave your lounger! Food is awesome!! So much variety in the restaurants, our favourite was Bordeaux and a close second was seaside grill. Don’t worry too much about men having to wear long trousers in the restaurants, if like us we like to eat outside on holiday so men can wear shorts at the seaside grill and oceana as these are outside, they also have some outside seating in the other restaurants for shorts. You’d only need trousers if you wanted to eat inside and the teppinaki experience. Breakfast at the world cafe was really good, a lot of American themed options alongside Mexico, lots of stations for fresh crepes. Omelettes, smoothies. You won’t go hungry trust me!!! Daytime entertainment and activities are abundant!! But absolutely no pressure from the staff if you just want to chill, the Americans love an activity so if you like things to do you won’t be bored. Toilets are spotless and constantly cleaned. The grounds are immaculate and the staff work tirelessly keeping it looking beautiful. Room service is great if you just want to chill and open 24hr and you must check out 24hour open cafe coco it was a lifesaver for me when I couldn’t sleep and was awake at 3am, walked down and got a fresh coffee and a danish. They have lots of hot drink options and delicious milkshakes made with ice cream! And fresh cakes, pastries, donuts, pretzels to name a few, also have light bites of sandwiches/rolls. The beach is unreal!!! The staff work tirelessly cleaning the seaweed, we were very lucky and only had a bit but they are up at the crack of dawn sweeping the beach and regularly throughout the day maintain the beach. Cocktails in the lobby was soo nice, again staff were attentive and brought up nibbles alongside your drink order, I recommend the chocolate martini ??. Room was spacious and clean, and housekeeping was done daily, turn down service was a welcome treat after a lovely evening as we didn’t even have to take all the cushions off the bed, we literally just fell in the bed and relaxed. We hired a Bali bed on the beach for the day, throughly recommended as again we got our own waiter who looked after us so well, we asked for extra cushions as the long pillow was a bit hard for my neck and they brought us some. They do snacks there also so you don’t even have to worry about leaving to eat! We ordered the chicken wrap and Omg it was insane!! The tortilla was nothing like Iv ever asked before. We were treated so so well by everyone but my special mentions have to go to Gasper and Antonio for keeping us refreshed around the pool, Orlando at the seaside grill for having such a lovely smile. I’d definitely recommend this resort for a special occasion or just a couples holiday. You so t regret it!

The staff made it incredibly delightful and memorable! Food was wonderful! Resort was very clean and well kept! Lots of fun activities! Beautiful beach, and overall great experience!

Every person we interacted with was so kind and helpful! Truly the best service we have received from a resort. Hugo the server was amazing Juan cabana server was amazing Hose Alberto and the other lovely on the entertainment team kept us busy and having fun each day! The bike ride was one of our favorite resort activities. They remembered our names while we were there and felt the love:) 10 out of 10